Trailforks: Offline Bike Maps

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Trailforks: Offline Bike Maps's key feedback

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

AllTrails

AllTrails receives overwhelmingly positive feedback for its comprehensive trail database and user-friendly features, making it a favorite among hikers. Users appreciate its accurate GPS tracking and the ability to find and explore new trails, although some express concerns about the cost of premium features.

#2 RUNNER UP

Trailforks: Offline Bike Maps

Trailforks garners mixed reviews, with users praising its extensive trail database and offline capabilities, but criticizing the paywall for essential features and the lack of a standalone watch app. Some users find it indispensable for mountain biking, while others are frustrated by technical issues and the app's high subscription cost.

#3 Straggler

Komoot

Komoot is appreciated for its route planning capabilities and detailed navigation, but users report issues with its user interface and occasional routing errors. While some find it a valuable tool for cycling and hiking, others are frustrated by its premium pricing and lack of customer support.

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Nuggets

Major Highlights of the Week

Apple Watch Integration

Users are frustrated by the lack of Apple Watch integration, which limits the app's functionality for those who prefer wrist-based navigation. This gap in device compatibility is a significant inconvenience for premium users who expect seamless cross-device functionality.

Subscription Model Issues

The transition to a subscription model has alienated users who feel that essential features are now unfairly locked behind a paywall. This shift has led to dissatisfaction among long-time users who previously enjoyed a more comprehensive free experience.

The app is now useless without a subscription, which wasn't the case before.

Syncing and Login Problems

Users experience persistent issues with syncing data and maintaining login sessions, which disrupts the app's usability and reliability. These technical difficulties undermine user trust and satisfaction, especially when they occur in remote areas without service.

The app won't keep me logged in and fails to sync my routes, even when I'm connected.

Price Increase Backlash

Significant price hikes have led to user backlash, with many feeling that the increased cost is not justified by the app's current value or improvements. This perception of corporate greed is damaging the app's reputation and user loyalty.

The subscription price has doubled without any meaningful improvements, which is unacceptable.

Offline Map Issues

Users report that offline maps frequently fail to load or require re-downloading, which is problematic for those relying on the app in areas with poor connectivity. This flaw in offline functionality is a critical issue for an app designed for outdoor use.

Downloaded regions disappear when offline, making the app unreliable on trails.

Customer Support Gaps

There is a notable lack of responsive customer support, leaving users without assistance for technical issues. This absence of support exacerbates user frustration and diminishes the overall customer experience.

I've sent multiple requests for help with no response, which is very frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Apple Watch Integration

Subscription Model Issues

Syncing and Login Problems

Price Increase Backlash

Offline Map Issues

Customer Support Gaps

Quotes of the week

Hear from some of the most impactful users to drive changes

The app was good as a free app, now you are forced to pay just to get a ton of features that I’m sure no one on here wants. We just wanted to ride and record our trail runs.. again not worth it

Silly Sven

Week of May 15th, 2025

Folks at Pinkbike have done a great job building up Trailforks trail database, and giving the app some really useful features, like finding other user’s saved loops. However, the functional flow of the app is disjointed & counterintuitive, making it hard to navigate.

Veloscente

Week of May 15th, 2025

I love this app, I use it a lot! But it really needs an Apple Watch companion app.

spdorsey

Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app was good as a free app, now you are forced to pay just to get a ton of features that I’m sure no one on here wants. We just wanted to ride and record our trail runs.. again not worth it

Candice Wu

App Store

Kelly Williams

Google Play

I love this app, I use it a lot! But it really needs an Apple Watch companion app.

Koray Okumus

Google Play

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User Experience Report

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Trailforks: Offline Bike Maps

Top Insights This Week

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Analyzing reviews data...

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Analyzing reviews data...

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Major Highlights of the Week

Major Highlights of the Week

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The quotes of the week

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