Text Free: Second Call Number

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Text Free: Second Call Number

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Text Free: Second Call Number's key feedback

1

Verification Code Paywall

A significant number of users are frustrated by the requirement to pay $9.99/month to receive verification codes, which contradicts the app's 'free' claim. This issue affects approximately 30% of users, as many downloaded the app specifically for this feature. Users feel misled by the app's description.

I downloaded this app to receive verification codes, but it requires a $9.99 subscription to access them.

2

Account Access Issues

Many users report difficulties in creating or accessing their accounts due to persistent error codes, such as 7062 and 7063, which prevent them from logging in or registering. This problem affects around 20% of users, leading to frustration and app abandonment.

I can't log in or create an account due to error 7063, making the app unusable.

3

Intrusive Advertisements

Users are overwhelmed by the frequency and intrusiveness of ads, which disrupt the app's usability and lead to a poor user experience. Approximately 25% of users mention that ads interfere with basic functions like texting and calling.

The ads are so intrusive that they make the app almost unusable, popping up constantly and interrupting my tasks.

4

Call Quality Issues

A notable portion of users experience poor call quality, including dropped calls and audio issues, even with a strong Wi-Fi connection. This affects about 15% of users, who find the app unreliable for making phone calls.

Calls frequently drop or have poor audio quality, making it difficult to communicate effectively.

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#1 USERS CHOICE

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Competitors Analysis
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Nuggets

Major Highlights of the Week

Verification Code Paywall
Users are frustrated that receiving verification codes requires a $9.99 subscription, contradicting the app's 'free' claim. This paywall for a basic feature is seen as misleading and diminishes user trust.
I downloaded this app to receive verification codes, but it demands a $9.99 subscription to access them.
Account Restrictions
Accounts are frequently restricted or banned without clear reasons, causing significant user dissatisfaction. This issue affects user retention and trust, as users feel unfairly penalized.
My account was blocked for suspicious activity after minimal use, with no explanation provided.
Ad Overload
The app's excessive ads disrupt user experience, making it nearly unusable for some. This aggressive ad strategy is driving users away, as they find it intrusive and frustrating.
Ads pop up constantly, making it impossible to use the app effectively.
Login and Registration Errors
Frequent login and registration errors, such as error codes 7063 and 9080, prevent users from accessing the app. These technical issues hinder user acquisition and retention.
I can't create an account due to error 9080, making the app unusable.
Call Quality Issues
Users report poor call quality, including dropped calls and audio issues, even with strong Wi-Fi. This undermines the app's core functionality and user satisfaction.
Calls drop frequently and the audio is terrible, even with a strong Wi-Fi connection.
Misleading Free Claims
The app's 'free' branding is misleading, as many features require payment, leading to user frustration. This discrepancy between marketing and reality damages the app's credibility.
The app claims to be free, but essential features are locked behind a paywall.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Verification Code Paywall
Users are frustrated that receiving verification codes requires a $9.99 subscription, contradicting the app's 'free' claim. This paywall for a basic feature is seen as misleading and diminishes user trust.
Account Restrictions
Accounts are frequently restricted or banned without clear reasons, causing significant user dissatisfaction. This issue affects user retention and trust, as users feel unfairly penalized.
Ad Overload
The app's excessive ads disrupt user experience, making it nearly unusable for some. This aggressive ad strategy is driving users away, as they find it intrusive and frustrating.
Login and Registration Errors
Frequent login and registration errors, such as error codes 7063 and 9080, prevent users from accessing the app. These technical issues hinder user acquisition and retention.
Call Quality Issues
Users report poor call quality, including dropped calls and audio issues, even with strong Wi-Fi. This undermines the app's core functionality and user satisfaction.
Misleading Free Claims
The app's 'free' branding is misleading, as many features require payment, leading to user frustration. This discrepancy between marketing and reality damages the app's credibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

I wish I could give 0 stars. I printed hundreds of this for my business cards. Was wondering why nobody texted me only to realize that this number not even working. And this was active for 30 days! Just go get a normal number or try another app. It’s not worth the risk and you’re gonna pay!
Lorahhh154
Week of July 23rd, 2025
I've attempted to create an account 6x using an email address. There’s a failed error message (request failed with error 7063) at every attempt.
rhj688
Week of July 23rd, 2025
I love this app! I’ve been using my main number for doctors, employers, etc. and using my TextFree number as a personal one. I have TextFree plus and I’m loving it! Just a few suggestions below: More emoji reactions to messages, being able to hold down on individual messages to reply to, 'Send later' feature, and message themes. Overall though, I don’t have any complaints! It is good to have a second number it’s a nice app.
M.Wyatt
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I wish I could give 0 stars. I printed hundreds of this for my business cards. Was wondering why nobody texted me only to realize that this number not even working. And this was active for 30 days! Just go get a normal number or try another app. It’s not worth the risk and you’re gonna pay!
Candice Wu
App Store
I've attempted to create an account 6x using an email address. There’s a failed error message (request failed with error 7063) at every attempt.
Kelly Williams
Google Play
I love this app! I’ve been using my main number for doctors, employers, etc. and using my TextFree number as a personal one. I have TextFree plus and I’m loving it! Just a few suggestions below: More emoji reactions to messages, being able to hold down on individual messages to reply to, 'Send later' feature, and message themes. Overall though, I don’t have any complaints! It is good to have a second number it’s a nice app.
Koray Okumus
Google Play

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