Picsart AI Photo Video Editor

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Picsart AI Photo Video Editor's key feedback

Subscription Issues

Many users report being charged for subscriptions they did not intend to purchase, with difficulties in obtaining refunds. This issue affects approximately 15% of users, causing significant frustration and financial inconvenience.

I was charged $80 for a subscription I canceled within 15 minutes, and I can't get a refund.

Premium Push

Users are frustrated with the app's aggressive push towards premium features, making it difficult to use basic functions without upgrading. This affects around 20% of users, who feel the app has become too monetized.

I can't even add text without being forced to go premium; it's ruining the app.

App Crashes

Frequent app crashes and glitches, especially during editing, are a major pain point, affecting about 10% of users. This disrupts the editing process and leads to loss of work.

The app keeps crashing before I can save anything, even with the latest update.

Ad Overload

Excessive ads are a common complaint, with users finding it hard to edit without constant interruptions. This issue impacts approximately 25% of users, detracting from the overall user experience.

There are too many ads, making it impossible to edit without constant interruptions.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Canva

Canva receives high praise for its user-friendly interface and versatility, making it a favorite for both personal and professional projects. Users appreciate its ease of use and the wide range of design options available, although some express frustration with the premium features being locked behind a paywall.

#2 RUNNER UP

Picsart AI Photo Video Editor

Picsart is well-regarded for its comprehensive editing tools and creative features, with many users expressing satisfaction with its capabilities. However, some users are frustrated by the frequent ads and subscription model, which they feel detracts from the overall experience.

#3 Straggler

Fotor

Fotor is praised for its ease of use and effective photo enhancement features, making it a go-to app for many users. While it is generally well-received, some users are dissatisfied with the subscription model and occasional issues with credit usage.

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Nuggets

Major Highlights of the Week

Subscription Issues

Users are experiencing unauthorized charges and difficulties obtaining refunds for subscriptions they did not intend to purchase. This has led to financial distress and dissatisfaction with customer support handling.

I was charged $80 for a subscription I canceled within 15 minutes, and support was unhelpful.

Premium Pushback

The app's aggressive push towards premium features is alienating long-time users who feel basic functionalities are now locked behind a paywall. This shift is perceived as greed-driven, diminishing the app's value proposition.

I can't even add text without being forced to go premium, which ruins the experience.

Export Failures

Users are frustrated with the inability to export their work, often losing hours of effort due to app glitches. This issue severely impacts user trust and the app's reliability for creative projects.

After editing a video for an hour, it disappeared when I tried to save it.

Ad Overload

Excessive advertisements are disrupting the user experience, making the app cumbersome and less enjoyable to use. This is driving users to consider alternative apps with fewer interruptions.

The app is unusable with ads every second, making editing impossible.

Feature Accessibility

Basic editing features are increasingly being restricted to premium users, causing dissatisfaction among those who previously enjoyed these tools for free. This change is perceived as a significant downgrade in service.

I can't make a basic two-picture portrait without payment, which is frustrating.

Technical Glitches

Frequent app crashes and technical glitches, such as issues with the crop tool and app freezing, are hindering the editing process. These technical problems are leading to a decline in user satisfaction.

The app keeps crashing and the crop tool is unusable, making editing frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Issues

Premium Pushback

Export Failures

Users are frustrated with the inability to export their work, often losing hours of effort due to app glitches. This issue severely impacts user trust and the app's reliability for creative projects.

Ad Overload

Excessive advertisements are disrupting the user experience, making the app cumbersome and less enjoyable to use. This is driving users to consider alternative apps with fewer interruptions.

Feature Accessibility

Technical Glitches

Quotes of the week

Hear from some of the most impactful users to drive changes

Picsart was so good, until they became greedy and started charging for EVERYTHING. I don’t have a problem paying for certain features, especially when it’s really good. But charging for basically everything? That’s outrageous. You lost a customer, bye!

Buhrave

I just wanted to crop a photo but it's glitched out and completely unusable. Every time I tap the screen to adjust the 'crop box' it zooms way into the photo so I can’t adjust the crop box, and when I try to unzoom, it just registers the tap as another cue to zoom again even as I’m trying to unzoom and also it tilts the photo wildly for no reason. I just updated the app too so it’s not outdated.

MostlyMystery

I’ve had a great and easy experience using this app! It’s been great for business development.

PesoReed

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I’ve had a great and easy experience using this app! It’s been great for business development.

Koray Okumus

Google Play

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User Experience Report

Report Date

Picsart AI Photo Video Editor

Top Insights This Week

Subscription Issues

Premium Push

App Crashes

Ad Overload

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts