Photomath

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Photomath's key feedback

Incorrect Answers

A significant number of users report receiving incorrect answers or solutions that do not match the problems they input. Approximately 20% of users seem to be affected by this issue, leading to frustration and mistrust in the app's reliability.

The app keeps giving me wrong answers and solutions to different problems than the ones I input.

Advanced Math Limitations

Users attempting to solve advanced math problems, such as calculus or trigonometry, often find the app inadequate. Around 15% of users express dissatisfaction with the app's performance on complex equations, indicating a need for improved capabilities in handling higher-level math.

The app struggles with advanced math, often using incorrect methods like unnecessary trigonometric functions.

Paywall Frustration

Many users are frustrated by the paywall that locks essential features, such as detailed explanations and textbook solutions, behind a subscription. This affects about 25% of users, who feel that the app's utility is significantly reduced without paying for premium access.

Most of the app's useful features are locked behind a paywall, making it less helpful for learning.

Camera and Scanning Issues

Some users experience problems with the app's camera functionality, including difficulty in capturing images correctly or the app failing to recognize math problems. Approximately 10% of users report these issues, which hinder their ability to use the app effectively.

The app's camera often fails to scan my problems correctly, making it unreliable.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Photomath

Photomath receives overwhelmingly positive feedback for its ease of use, step-by-step explanations, and effectiveness in helping users understand math problems. However, some users express frustration with its inability to solve complex problems and the need for a subscription to access full features.

#2 RUNNER UP

Cymath

Cymath is praised for being a helpful tool for visual learners and providing clear solutions without requiring payment. Users appreciate its simplicity and effectiveness, though some report issues with the camera feature not working consistently.

#3 Straggler

Mathway

Mathway is appreciated for its ability to solve a wide range of math problems and provide step-by-step solutions. However, users criticize the app for frequent ads, subscription costs, and occasional inaccuracies in solving complex problems.

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Nuggets

Major Highlights of the Week

Advanced Math Limitations

Photomath struggles with advanced math problems, often defaulting to incorrect trigonometric solutions, which confuses users. This limitation undermines its utility for higher-level math students.

The app is not useful for advanced math as it defaults to incorrect trigonometric solutions.

Inaccurate Problem Matching

The app frequently matches scanned problems with unrelated equations, leading to incorrect solutions and user frustration. This issue diminishes trust in the app's problem-solving capabilities.

Every time I scan a problem, it gives me a completely different equation and answer.

Dependence on Google

Photomath often redirects users to Google for solutions, especially when it fails to solve problems, which detracts from its standalone value. This reliance on external resources frustrates users seeking direct answers.

The app often tells me to use Google instead of solving the problem itself.

Paywall Frustrations

Many users are frustrated by the paywall that locks essential features, such as detailed explanations, which were previously free. This shift to monetization is perceived as a barrier to learning.

The app used to be free for detailed steps, but now you have to pay for them.

Camera Functionality Issues

Users report problems with the app's camera functionality, including failure to recognize problems and incorrect framing, which hinders the app's usability. These technical issues lead to user dissatisfaction.

The app's camera doesn't recognize my problems and often frames them incorrectly.

Incorrect Answers

Photomath frequently provides wrong answers, even for simple equations, which undermines its reliability as a math-solving tool. This issue is particularly concerning for users relying on it for homework.

The app gives wrong answers for simple questions, making it unreliable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Advanced Math Limitations

Photomath struggles with advanced math problems, often defaulting to incorrect trigonometric solutions, which confuses users. This limitation undermines its utility for higher-level math students.

Inaccurate Problem Matching

The app frequently matches scanned problems with unrelated equations, leading to incorrect solutions and user frustration. This issue diminishes trust in the app's problem-solving capabilities.

Dependence on Google

Paywall Frustrations

Many users are frustrated by the paywall that locks essential features, such as detailed explanations, which were previously free. This shift to monetization is perceived as a barrier to learning.

Camera Functionality Issues

Incorrect Answers

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for checking answers and understanding math problems, but many features are locked behind a paywall, which is frustrating for students who can't afford it.

Tropix_33133

Week of June 19th, 2025

Photomath used to be amazing, but now it requires a subscription for detailed explanations, which is disappointing for students who relied on it for learning.

Jas2606

Week of June 19th, 2025

The app is helpful for basic math problems, but it struggles with more advanced equations and often suggests using Google, which is not ideal.

Lexii27ii

Week of June 19th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for checking answers and understanding math problems, but many features are locked behind a paywall, which is frustrating for students who can't afford it.

Candice Wu

App Store

Photomath used to be amazing, but now it requires a subscription for detailed explanations, which is disappointing for students who relied on it for learning.

Kelly Williams

Google Play

The app is helpful for basic math problems, but it struggles with more advanced equations and often suggests using Google, which is not ideal.

Koray Okumus

Google Play

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User Experience Report

Report Date

Photomath

Top Insights This Week

Incorrect Answers

Advanced Math Limitations

Paywall Frustration

Camera and Scanning Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts