Phone Tracker - Family Locator

User Experience Report

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Phone Tracker - Family Locator

Top Insights This Week

Week of July 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Phone Tracker - Family Locator's key feedback

1

Misleading Advertising

Many users feel misled by the app's advertising, expecting to track phones without consent, only to find out that permission is required. Approximately 20% of users express dissatisfaction with this aspect, feeling that the app's capabilities are overstated.

The app claims you can track phones with just a number, but you actually need permission, which is misleading.

2

Subscription Issues

A significant number of users report problems with subscription management, including being charged after cancellation and difficulty obtaining refunds. Around 15% of users have expressed frustration over these billing issues.

Even after canceling, I was still charged weekly, and there was no customer service to help.

3

App Functionality Problems

Some users experience technical issues such as app crashes and inaccurate location tracking, which hinder the app's usability. Approximately 10% of users report these technical difficulties.

The app crashes every time I try to use it, making it completely unusable.

4

Inaccurate Location Tracking

Users have reported that the app often provides inaccurate location data, which can be off by several meters, leading to frustration and distrust. About 5% of users have mentioned this issue.

The app shows my location inaccurately, making it unreliable for tracking purposes.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Phone Tracker - Family Locator
Phone Tracker - Family Locator receives mixed feedback. Many users praise its accuracy and ease of use, appreciating the peace of mind it provides for family safety. However, some users express frustration over misleading advertising and issues with subscription charges, leading to dissatisfaction.

#2 RUNNER UP

Qustodio
Qustodio is criticized for its invasive nature and technical glitches, with many users feeling it damages trust between parents and children. While some appreciate its parental control features, others find it overly restrictive and problematic, especially with app functionality and subscription management.

#3 Straggler

mSpy
mSpy receives significant criticism for misleading advertising and hidden costs, with many users feeling scammed by its subscription model. Users report issues with functionality, particularly on iOS, and express dissatisfaction with customer service and refund policies.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Phone Tracker - Family Locator
#1 Users Choice
Phone Tracker - Family Locator receives mixed feedback. Many users praise its accuracy and ease of use, appreciating the peace of mind it provides for family safety. However, some users express frustration over misleading advertising and issues with subscription charges, leading to dissatisfaction.
Qustodio
#2 Runner-up
Qustodio is criticized for its invasive nature and technical glitches, with many users feeling it damages trust between parents and children. While some appreciate its parental control features, others find it overly restrictive and problematic, especially with app functionality and subscription management.
mSpy
#3 Straggler
mSpy receives significant criticism for misleading advertising and hidden costs, with many users feeling scammed by its subscription model. Users report issues with functionality, particularly on iOS, and express dissatisfaction with customer service and refund policies.

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Nuggets

Major Highlights of the Week

Subscription Issues
Users face ongoing charges even after canceling their subscriptions, with no accessible customer service to resolve the issue. This leads to frustration and financial inconvenience, as users have to resort to canceling their credit cards to stop payments.
I had to cancel my card because the app kept charging me weekly after I canceled my subscription.
Misleading Features
The app is perceived as misleading because it requires permission from the tracked party, contrary to user expectations of tracking without consent. This misalignment with user expectations results in dissatisfaction and accusations of the app being a scam.
I thought I could track someone secretly, but it requires their permission, which defeats the purpose.
Inaccurate Location
The app's location tracking is often inaccurate, with users reporting significant discrepancies between the app's location data and actual locations. This undermines the app's core functionality and user trust.
The app shows my location 500 meters off, making it unreliable for finding someone.
App Crashes
Users experience frequent app crashes, particularly when attempting to access features, leading to a frustrating user experience. This technical instability diminishes the app's reliability and usability.
Every time I click on something in the app, it closes or asks for a rating.
False Advertising
The app is criticized for not delivering on advertised capabilities, such as finding lost phones or providing real-time tracking without prior setup. This results in user disappointment and claims of fraudulent marketing.
The app doesn't help find lost phones as advertised, and I feel misled after paying.
Complex Setup
The setup process is perceived as overly complicated, requiring multiple steps and permissions that are not clearly communicated upfront. This complexity deters users from fully utilizing the app's features.
It's too complicated to use, especially when trying to set up family tracking.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users face ongoing charges even after canceling their subscriptions, with no accessible customer service to resolve the issue. This leads to frustration and financial inconvenience, as users have to resort to canceling their credit cards to stop payments.
Misleading Features
The app is perceived as misleading because it requires permission from the tracked party, contrary to user expectations of tracking without consent. This misalignment with user expectations results in dissatisfaction and accusations of the app being a scam.
Inaccurate Location
The app's location tracking is often inaccurate, with users reporting significant discrepancies between the app's location data and actual locations. This undermines the app's core functionality and user trust.
App Crashes
Users experience frequent app crashes, particularly when attempting to access features, leading to a frustrating user experience. This technical instability diminishes the app's reliability and usability.
False Advertising
The app is criticized for not delivering on advertised capabilities, such as finding lost phones or providing real-time tracking without prior setup. This results in user disappointment and claims of fraudulent marketing.
Complex Setup
The setup process is perceived as overly complicated, requiring multiple steps and permissions that are not clearly communicated upfront. This complexity deters users from fully utilizing the app's features.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app still charges you weekly after cancellation, and there's no customer service. I had to cancel my card to stop the charges.
baybear90
Week of July 21st, 2025
The app is misleading; it requires permission to track someone, which defeats the purpose. It's similar to free apps like Find My iPhone.
David
Week of July 21st, 2025
The app's location accuracy is poor, showing a marker 500 meters off the actual location. This makes it unreliable for finding someone.
Violeta Guillergan
Week of July 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app still charges you weekly after cancellation, and there's no customer service. I had to cancel my card to stop the charges.
Candice Wu
App Store
The app is misleading; it requires permission to track someone, which defeats the purpose. It's similar to free apps like Find My iPhone.
Kelly Williams
Google Play
The app's location accuracy is poor, showing a marker 500 meters off the actual location. This makes it unreliable for finding someone.
Koray Okumus
Google Play

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