Pets4Homes: Dogs, Cats, Pets

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Pets4Homes: Dogs, Cats, Pets

Top Insights This Week

Week of July 16th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Pets4Homes: Dogs, Cats, Pets's key feedback

1

Communication Issues

A significant number of users, approximately 20%, report that messages sent to breeders or sellers often go unanswered, leading to frustration and wasted time. This lack of response undermines the app's effectiveness in facilitating pet transactions.

Many sellers do not reply to messages, making it difficult to communicate.

2

App Glitches

Around 15% of users experience frequent app crashes and glitches, such as being logged out unexpectedly or the app closing upon opening. These technical issues hinder the user experience and can deter users from continuing to use the app.

The app crashes often and logs me out, which is very frustrating.

3

Scam Concerns

Approximately 10% of users express concerns about scams and fraudulent activities on the platform, with some users reporting being defrauded by sellers. This raises significant trust issues and calls for improved security measures.

I was defrauded by a seller, and the app's response was inadequate.

4

Limited Search Functionality

About 10% of users find the search functionality limiting, as they can only search for one breed at a time and face difficulties with regional search options. This restricts users' ability to efficiently find the pets they are interested in.

The search function is limited, allowing only one breed at a time, which is frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Pets4Homes: Dogs, Cats, Pets
Pets4Homes receives mixed feedback. Users appreciate the app's ease of use, extensive pet listings, and safety features, but many criticize its technical issues, high costs, and customer service. Some users report scams and glitches, while others praise its effectiveness in finding pets.

#2 RUNNER UP

Gumtree Pets
Gumtree Pets is often criticized for being an uncontrolled platform where scams are prevalent. Users express concerns about the lack of verification for sellers and the potential for fraudulent activities, making it less reliable for pet transactions.

#3 Straggler

Preloved Pets
Preloved Pets generally receives positive feedback for its user-friendly interface and the ability to find a variety of pets. However, some users mention issues with outdated listings and occasional difficulties in contacting sellers, which can hinder the buying process.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Pets4Homes: Dogs, Cats, Pets
#1 Users Choice
Pets4Homes receives mixed feedback. Users appreciate the app's ease of use, extensive pet listings, and safety features, but many criticize its technical issues, high costs, and customer service. Some users report scams and glitches, while others praise its effectiveness in finding pets.
Gumtree Pets
#2 Runner-up
Gumtree Pets is often criticized for being an uncontrolled platform where scams are prevalent. Users express concerns about the lack of verification for sellers and the potential for fraudulent activities, making it less reliable for pet transactions.
Preloved Pets
#3 Straggler
Preloved Pets generally receives positive feedback for its user-friendly interface and the ability to find a variety of pets. However, some users mention issues with outdated listings and occasional difficulties in contacting sellers, which can hinder the buying process.

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Nuggets

Major Highlights of the Week

Non-Responsive Sellers
A significant number of sellers do not respond to inquiries, leading to user frustration and a perception of poor engagement. This lack of communication undermines the app's value proposition of direct contact with breeders.
Most sellers I message about dogs never reply, which is frustrating.
Scam Concerns
Users are encountering scams, including requests for bank details and suspicious messages, which raises serious security concerns. This issue threatens user trust and the app's reputation as a safe marketplace.
I received a scam message asking for my bank details, which made me uneasy.
App Crashes
Frequent app crashes and login issues are disrupting user experience, particularly after updates, leading to dissatisfaction and reduced usability. These technical issues need urgent resolution to maintain user engagement.
The app crashes often and won't open, even after updates.
Boost Feature Ineffectiveness
The paid boost feature is not delivering expected visibility, with ads not appearing in boosted sections, causing users to feel misled and dissatisfied with the service. This undermines the perceived value of premium features.
Despite paying for a boost, my ad isn't listed in the boosted section.
App-Web Discrepancy
The app frequently redirects users to the website, which diminishes the app's standalone functionality and frustrates users expecting a seamless in-app experience. This inconsistency affects user satisfaction and app credibility.
Every click redirects me to the website, making the app feel redundant.
Limited Search Functionality
The search feature is restrictive, allowing only one breed selection at a time and lacking comprehensive regional filters, which limits user ability to efficiently find desired pets. Enhancing search flexibility could improve user satisfaction.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Non-Responsive Sellers
A significant number of sellers do not respond to inquiries, leading to user frustration and a perception of poor engagement. This lack of communication undermines the app's value proposition of direct contact with breeders.
Scam Concerns
Users are encountering scams, including requests for bank details and suspicious messages, which raises serious security concerns. This issue threatens user trust and the app's reputation as a safe marketplace.
App Crashes
Frequent app crashes and login issues are disrupting user experience, particularly after updates, leading to dissatisfaction and reduced usability. These technical issues need urgent resolution to maintain user engagement.
Boost Feature Ineffectiveness
The paid boost feature is not delivering expected visibility, with ads not appearing in boosted sections, causing users to feel misled and dissatisfied with the service. This undermines the perceived value of premium features.
App-Web Discrepancy
The app frequently redirects users to the website, which diminishes the app's standalone functionality and frustrates users expecting a seamless in-app experience. This inconsistency affects user satisfaction and app credibility.
Limited Search Functionality
The search feature is restrictive, allowing only one breed selection at a time and lacking comprehensive regional filters, which limits user ability to efficiently find desired pets. Enhancing search flexibility could improve user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app itself is great, but 2/3 of the people you message about dogs do not reply.
Lucyr192
Week of July 16th, 2025
The app keeps crashing, and I have to delete and re-download it every day.
scfcjord
Week of July 16th, 2025
I love the app, but I don’t like that we can no longer contact sellers via phone directly. Messaging and waiting for a reply takes too long.
Diabunti
Week of July 16th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app itself is great, but 2/3 of the people you message about dogs do not reply.
Candice Wu
App Store
The app keeps crashing, and I have to delete and re-download it every day.
Kelly Williams
Google Play
I love the app, but I don’t like that we can no longer contact sellers via phone directly. Messaging and waiting for a reply takes too long.
Koray Okumus
Google Play

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