A significant number of users, approximately 10%, report issues with data synchronization, where their pet's information, such as vaccination records and test results, is missing or not updated in the app. This leads to frustration as users rely on the app for accurate and up-to-date information.

I logged in and couldn't find my pet's vaccination records or lab results, even though my vet said they were available.

Around 8% of users experience difficulties with the appointment scheduling feature, where the app either redirects them to a web browser or fails to confirm appointments, making the process cumbersome and unreliable.

I tried to book an appointment through the app, but it redirected me to a search page instead of confirming the booking.

Approximately 5% of users face persistent login and password reset issues, where the app fails to recognize their credentials or allows them to reset their password, causing significant inconvenience.

I can't log in or reset my password, and the app keeps giving me an error message to try again later.

About 4% of users are frustrated with the excessive notifications, especially those unrelated to their pets, which they find intrusive and unnecessary.

I keep getting too many notifications about things I don't need, like phone service updates, which is really annoying.