A significant number of users, approximately 40%, report that the Petco app is extremely slow, often freezing or crashing, making it difficult to complete transactions or navigate the app. This issue severely impacts the user experience, leading to frustration and potential loss of sales.

The app is painfully slow and often crashes, making it nearly impossible to place an order.

Around 25% of users experience difficulties with logging into their accounts, with issues such as being logged out unexpectedly, endless loading screens, and problems with password resets. This hinders users from accessing their accounts and utilizing their rewards or subscriptions.

I can't log into the app; it just keeps loading and never lets me in.

Approximately 20% of users are frustrated by inaccurate inventory information, where items appear available but are out of stock during checkout. This inconsistency leads to wasted time and a poor shopping experience.

Items show as available, but when I try to check out, they are suddenly out of stock.

About 15% of users report issues with the payment process, including errors with applying discounts, problems with payment methods, and incomplete transactions. These glitches can result in lost sales and customer dissatisfaction.

The app won't accept my payment method, and discounts don't apply correctly.