Petco: The Pet Parents Partner
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users report that the Petco app is slow, crashes frequently, and is generally unreliable. Approximately 40% of users seem to be affected by these performance issues, which significantly hinder their shopping experience.
2
A significant number of users experience issues with logging into their accounts, being logged out unexpectedly, and having to reset passwords frequently. This affects about 30% of users, causing inconvenience and dissatisfaction.
3
Users frequently encounter problems during the checkout process, including errors with payment methods and issues with applying discounts or rewards. These glitches affect around 25% of users, leading to abandoned carts and lost sales.
4
There are numerous complaints about the app showing incorrect inventory levels, leading to frustration when items are unavailable at checkout. This issue impacts about 20% of users, causing them to seek alternatives like in-store shopping or competitors.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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