Perplexity

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Perplexity

Top Insights This Week

Week of June 19th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Perplexity's key feedback

1

Inaccurate Citations

Some users report that the app provides sources that contradict the information given, affecting trust in the app's reliability. Approximately 5% of users have mentioned issues with citation accuracy. Example: 'The source provided contradicted the AI's statement, making it seem like the AI didn't fully read the source.'

The source provided contradicted the AI's statement, making it seem like the AI didn't fully read the source.

2

Landscape Mode Issues

Users have expressed frustration with the app's lack of support for landscape mode, particularly on tablets, which affects usability. This issue seems to affect around 3% of users who prefer using their devices in horizontal orientation. Example: 'The app insists on being vertical, which is inconvenient for iPad users who prefer horizontal mode.'

The app insists on being vertical, which is inconvenient for iPad users who prefer horizontal mode.

3

Voice Assistant Problems

The voice assistant feature is criticized for being unresponsive or having an undesirable voice, which detracts from the user experience. About 2% of users have noted dissatisfaction with the voice assistant's functionality. Example: 'The voice of the assistant is creepy and doesn't work well with long questions.'

The voice of the assistant is creepy and doesn't work well with long questions.

4

Subscription Value Concerns

Some users feel that the paid version does not offer enough value compared to free alternatives, leading to dissatisfaction with the subscription model. Approximately 4% of users have expressed concerns about the cost versus benefits of the subscription. Example: 'The paid version isn't worth it, as it offers features already available for free in other apps.'

The paid version isn't worth it, as it offers features already available for free in other apps.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Perplexity
Perplexity receives overwhelmingly positive feedback for its accuracy, ease of use, and ability to provide up-to-date information with cited sources. Users appreciate its functionality as a reliable research tool, often preferring it over other AI models like ChatGPT and Google.

#2 RUNNER UP

Genie
Genie is praised for its fun and engaging nature, particularly in guessing games, with users finding it entertaining and surprisingly accurate. However, some users express frustration with frequent ads and occasional technical issues.

#3 Straggler

Guru
Guru receives mixed reviews, with some users appreciating its utility in cleaning and organizing digital content, while others criticize it for technical glitches, misleading pricing, and ineffective features. The app's subscription model and customer service are also points of contention.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Perplexity
#1 Users Choice
Perplexity receives overwhelmingly positive feedback for its accuracy, ease of use, and ability to provide up-to-date information with cited sources. Users appreciate its functionality as a reliable research tool, often preferring it over other AI models like ChatGPT and Google.
Genie
#2 Runner-up
Genie is praised for its fun and engaging nature, particularly in guessing games, with users finding it entertaining and surprisingly accurate. However, some users express frustration with frequent ads and occasional technical issues.
Guru
#3 Straggler
Guru receives mixed reviews, with some users appreciating its utility in cleaning and organizing digital content, while others criticize it for technical glitches, misleading pricing, and ineffective features. The app's subscription model and customer service are also points of contention.

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Nuggets

Major Highlights of the Week

Landscape Mode Issue
The app's lack of support for landscape mode on tablets and iPads frustrates users who prefer horizontal viewing, impacting usability. This limitation is particularly problematic for users who rely on landscape mode for productivity tasks.
Why do so many iPad apps insist on being vertical when people look at the screen in horizontal mode?
Source Mismatch
There are instances where the app provides sources that contradict the information it presents, leading to trust issues. This discrepancy is especially concerning when the source content opposes the app's claims.
I asked for a source, and it gave me one, but the study said the exact opposite of what the AI stated.
Image Generation Misleading
Users are misled by claims of image generation capabilities, which the app fails to deliver, causing dissatisfaction. This unmet expectation is seen as a significant shortcoming compared to competitors.
Voice Assistant Concerns
The voice assistant's male voice is perceived as creepy, and its performance is subpar, affecting user experience. This issue highlights the need for more customizable and user-friendly voice options.
The voice of the Perplexity assistant when I press the side button is male, and is creepy.
Privacy and Data Concerns
Users express serious concerns about data privacy and the app's refusal to delete personal data, leading to trust issues. This lack of transparency and control over personal information is a major red flag for privacy-conscious users.
Perplexity refused to delete my data—even after revoking access and filing formal requests.
Subscription Value Questioned
The perceived value of the paid subscription is questioned due to limitations like image upload caps and slow performance, which are available for free on other platforms. Users feel the subscription does not offer enough unique benefits to justify the cost.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Landscape Mode Issue
The app's lack of support for landscape mode on tablets and iPads frustrates users who prefer horizontal viewing, impacting usability. This limitation is particularly problematic for users who rely on landscape mode for productivity tasks.
Source Mismatch
There are instances where the app provides sources that contradict the information it presents, leading to trust issues. This discrepancy is especially concerning when the source content opposes the app's claims.
Image Generation Misleading
Users are misled by claims of image generation capabilities, which the app fails to deliver, causing dissatisfaction. This unmet expectation is seen as a significant shortcoming compared to competitors.
Voice Assistant Concerns
The voice assistant's male voice is perceived as creepy, and its performance is subpar, affecting user experience. This issue highlights the need for more customizable and user-friendly voice options.
Privacy and Data Concerns
Users express serious concerns about data privacy and the app's refusal to delete personal data, leading to trust issues. This lack of transparency and control over personal information is a major red flag for privacy-conscious users.
Subscription Value Questioned
The perceived value of the paid subscription is questioned due to limitations like image upload caps and slow performance, which are available for free on other platforms. Users feel the subscription does not offer enough unique benefits to justify the cost.

Quotes of the week

Hear from some of the most impactful users to drive changes

Perplexity is fantastic, but the lack of landscape mode on iPads is frustrating. Most people use their tablets horizontally, and this oversight affects usability.
rollo999
Week of June 19th, 2025
I asked for a source, and while it provided one, the content contradicted the AI's response. It seems like the AI didn't fully verify the source material.
Cam7minus1
Week of June 19th, 2025
I use Perplexity for everything from coding to business strategy. However, the app's UX is compromised by unnecessary new features, and the image generation promise is misleading.
bjrndl
Week of June 19th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Perplexity is fantastic, but the lack of landscape mode on iPads is frustrating. Most people use their tablets horizontally, and this oversight affects usability.
Candice Wu
App Store
I asked for a source, and while it provided one, the content contradicted the AI's response. It seems like the AI didn't fully verify the source material.
Kelly Williams
Google Play
I use Perplexity for everything from coding to business strategy. However, the app's UX is compromised by unnecessary new features, and the image generation promise is misleading.
Koray Okumus
Google Play

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