A significant number of users, approximately 60%, report persistent login errors, often receiving messages like 'Oops, there's been an error' which prevents them from accessing their accounts. This issue is causing frustration as users are unable to view their pension details through the app.

Every time I log in, it comes up with an error, and I can't access my pension details.

Around 15% of users are frustrated by the app's insistence on using biometrics for login, which they do not wish to use. This requirement is seen as a barrier, preventing them from accessing the app with their existing login credentials.

I can't log in without using biometrics, which I don't want to use.

Approximately 10% of users are annoyed by the mandatory startup animation, which they feel wastes time and delays access to the app's features. This is seen as an unnecessary step that detracts from the user experience.

The startup animation is a waste of time and should be removed.

About 5% of users have noted that the app displays outdated fund information, which is not in sync with current data. This issue affects their ability to make informed decisions about their pension investments.

Fund information is outdated, showing performance only up to May.