Peacock TV: Stream TV & Movies

User Experience Report

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Peacock TV: Stream TV & Movies

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Peacock TV: Stream TV & Movies's key feedback

1

Excessive Ads

Many users are frustrated with the high frequency and length of ads, even on paid plans. Approximately 30% of users report that the ads disrupt their viewing experience, making it difficult to enjoy content without interruptions.

I pay for Peacock, yet I still have to watch ads every few minutes, which is incredibly annoying.

2

App Performance Issues

Users frequently experience app crashes, buffering, and freezing, particularly on certain devices like Samsung TVs and Roku. These issues affect about 25% of users, leading to a frustrating viewing experience.

The app constantly freezes and buffers on my TV, making it impossible to watch anything smoothly.

3

Price Increases

Many users are upset about frequent price hikes, especially when they feel the service quality does not justify the cost. Around 20% of users mention that the increasing prices are pushing them to consider canceling their subscriptions.

The price keeps going up, but the service quality doesn't improve, making it hard to justify the cost.

4

Subscription and Billing Issues

Users report difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. This issue affects about 15% of users, causing significant dissatisfaction.

I keep getting charged even after canceling my subscription, and there's no easy way to resolve it.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix
Netflix is highly praised for its vast selection of shows and movies, with users appreciating the quality and variety of content. However, some users express frustration over the removal of certain shows and the introduction of ads, which detracts from the overall experience.

#2 RUNNER UP

Disney+
Disney+ receives positive feedback for its extensive library of beloved movies and shows, particularly for families and fans of Disney franchises. Nonetheless, users are critical of the frequent ads and technical issues, which can disrupt the viewing experience.

#3 Straggler

Peacock TV: Stream TV & Movies
Peacock TV offers a diverse range of content, including popular shows and live sports, which users appreciate. However, many users are dissatisfied with the frequent ads, technical glitches, and issues with subscription management, leading to a mixed overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Netflix
#1 Users Choice
Netflix is highly praised for its vast selection of shows and movies, with users appreciating the quality and variety of content. However, some users express frustration over the removal of certain shows and the introduction of ads, which detracts from the overall experience.
Disney+
#2 Runner-up
Disney+ receives positive feedback for its extensive library of beloved movies and shows, particularly for families and fans of Disney franchises. Nonetheless, users are critical of the frequent ads and technical issues, which can disrupt the viewing experience.
Peacock TV: Stream TV & Movies
#3 Straggler
Peacock TV offers a diverse range of content, including popular shows and live sports, which users appreciate. However, many users are dissatisfied with the frequent ads, technical glitches, and issues with subscription management, leading to a mixed overall experience.

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Nuggets

Major Highlights of the Week

Ad Overload
Users are frustrated with the excessive number of ads, even on paid plans, which disrupts the viewing experience and diminishes the value of the subscription. This issue is exacerbated by the fact that ads often interrupt scenes, leading to a disjointed viewing experience.
I pay for Peacock and still have to watch an excessive amount of ads, making it an awful experience.
Playback Issues
Frequent buffering, freezing, and playback errors are causing significant disruptions, making it difficult for users to enjoy content without interruptions. These technical issues persist despite users having stable internet connections, leading to dissatisfaction with the app's performance.
The app constantly buffers and freezes, making it impossible to watch anything smoothly.
Price Increases
Frequent and substantial price hikes are causing dissatisfaction among users, who feel the service does not justify the increased cost, especially with persistent technical issues and ad interruptions. This has led to users considering canceling their subscriptions.
The price keeps going up, but the service quality doesn't improve, so I'm thinking of canceling.
Download Limitations
Users are frustrated that downloaded content requires an internet connection to play, defeating the purpose of offline viewing. This limitation is particularly problematic for users who rely on downloads for travel or areas with poor connectivity.
I downloaded movies for a trip, but I couldn't watch them without an internet connection.
Subscription Management
Users are experiencing difficulties with subscription management, including issues with canceling subscriptions and unexpected charges. This lack of transparency and control over billing is leading to frustration and distrust.
I can't cancel my subscription, and I'm still being charged despite multiple attempts.
Content Availability
There is dissatisfaction with the delayed availability of new episodes and the removal of popular content without notice. Users expect timely access to new releases and consistent availability of their favorite shows.
Shows aren't available until a week after airing, which makes the app nearly worthless.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Overload
Users are frustrated with the excessive number of ads, even on paid plans, which disrupts the viewing experience and diminishes the value of the subscription. This issue is exacerbated by the fact that ads often interrupt scenes, leading to a disjointed viewing experience.
Playback Issues
Frequent buffering, freezing, and playback errors are causing significant disruptions, making it difficult for users to enjoy content without interruptions. These technical issues persist despite users having stable internet connections, leading to dissatisfaction with the app's performance.
Price Increases
Frequent and substantial price hikes are causing dissatisfaction among users, who feel the service does not justify the increased cost, especially with persistent technical issues and ad interruptions. This has led to users considering canceling their subscriptions.
Download Limitations
Users are frustrated that downloaded content requires an internet connection to play, defeating the purpose of offline viewing. This limitation is particularly problematic for users who rely on downloads for travel or areas with poor connectivity.
Subscription Management
Users are experiencing difficulties with subscription management, including issues with canceling subscriptions and unexpected charges. This lack of transparency and control over billing is leading to frustration and distrust.
Content Availability
There is dissatisfaction with the delayed availability of new episodes and the removal of popular content without notice. Users expect timely access to new releases and consistent availability of their favorite shows.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly buffers and crashes, making it nearly impossible to watch anything. Even after reinstalling, the issues persist, and it's frustrating to pay for a service that doesn't work properly.
A Google user
I pay for the premium plan, yet I'm still bombarded with ads. It's disappointing to pay for a service and not get the ad-free experience promised.
A Google user
The price increase is unjustified given the app's performance issues and lack of new content. It's becoming too expensive for what it offers.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app constantly buffers and crashes, making it nearly impossible to watch anything. Even after reinstalling, the issues persist, and it's frustrating to pay for a service that doesn't work properly.
Candice Wu
App Store
I pay for the premium plan, yet I'm still bombarded with ads. It's disappointing to pay for a service and not get the ad-free experience promised.
Kelly Williams
Google Play
The price increase is unjustified given the app's performance issues and lack of new content. It's becoming too expensive for what it offers.
Koray Okumus
Google Play

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