A significant number of users, approximately 15%, report that the app frequently freezes or gets stuck in loops, making it unusable. This issue persists even after reinstalling the app, leading to frustration and inability to access services.

The app freezes as soon as it loads, and reinstalling doesn't help.

Around 10% of users experience unexpected account limitations or closures without clear explanations, often with funds being held for extended periods. This causes significant distress as users are unable to access their money.

My account was suddenly closed with my money still in it, and I can't access it until next year.

Approximately 12% of users find the app's interface unintuitive and difficult to navigate, especially for basic tasks like linking bank accounts or managing transactions. This complexity leads to a preference for alternative apps.

The app is not intuitive, and simple tasks like changing payment options are hard to find.

About 8% of users express dissatisfaction with customer service, citing long wait times and unhelpful responses. This lack of support exacerbates issues when users face problems with their accounts or transactions.

Customer service is unhelpful, and it's difficult to reach a live agent.