Paylocity

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Paylocity

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Paylocity's key feedback

1

Login Issues

A significant number of users experience login issues, with the app frequently rejecting correct credentials or requiring frequent password changes. This affects approximately 20% of users, leading to frustration and inability to access pay information.

I create an account and then try to log in with the username and password I just made seconds earlier and it says that I have improper credentials.

2

Navigation Difficulties

Many users find the app difficult to navigate, with essential features like clocking in/out and accessing pay stubs being hard to locate. This issue affects around 15% of users, making the app cumbersome to use.

Nothing you need is up front to an easy layout. Want to punch in? Where is the link?

3

Customer Support Lacking

Users report a lack of direct customer support from Paylocity, often being redirected to their HR departments for assistance. This affects about 10% of users, leaving them without immediate help for urgent issues.

The only contact they have is pre-written answers. When you need an immediate answer, I wouldn’t waste my business time here.

4

Punch Inaccuracy

The app frequently fails to accurately log punches, leading to missed punches and potential disciplinary actions. This issue impacts approximately 10% of users, causing significant inconvenience.

The app is slow and doesn’t always log punches correctly, leading to disciplinary action from employers and HR.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Gusto
Gusto receives mixed feedback, with users appreciating its convenience and features like paycheck estimates and time clock edits. However, many users report issues with app crashes, poor customer service, and delayed paychecks, leading to frustration.

#2 RUNNER UP

Paylocity
Paylocity's app is praised for its user-friendly interface and comprehensive features, such as easy access to pay stubs and clocking in/out. However, users frequently encounter login issues, app crashes, and problems with updates, which detract from the overall experience.

#3 Straggler

ADP Mobile Solutions
ADP Mobile Solutions is criticized for its frequent technical issues, such as login problems and slow performance. Users express frustration with the app's unreliability, especially when trying to clock in/out, and many prefer alternative solutions.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Gusto
#1 Users Choice
Gusto receives mixed feedback, with users appreciating its convenience and features like paycheck estimates and time clock edits. However, many users report issues with app crashes, poor customer service, and delayed paychecks, leading to frustration.
Paylocity
#2 Runner-up
Paylocity's app is praised for its user-friendly interface and comprehensive features, such as easy access to pay stubs and clocking in/out. However, users frequently encounter login issues, app crashes, and problems with updates, which detract from the overall experience.
ADP Mobile Solutions
#3 Straggler
ADP Mobile Solutions is criticized for its frequent technical issues, such as login problems and slow performance. Users express frustration with the app's unreliability, especially when trying to clock in/out, and many prefer alternative solutions.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues
Users experience frequent login issues, with the app not recognizing correct credentials and requiring constant password resets. This leads to frustration as users are unable to access their pay information when needed.
I create an account and then try to log in with the username and password I just made seconds earlier and it says that I have improper credentials.
Direct Deposit Setup
Setting up direct deposit is cumbersome, requiring users to switch to a desktop version, and even then, the setup often fails. This inefficiency causes delays in receiving payments and dissatisfaction with the app's functionality.
I had trouble setting up direct deposit and I’ve heard that several other employees at my job did as well.
Customer Support
The app lacks direct customer support, forcing users to rely on their HR departments, which are not always available or knowledgeable. This gap in support leads to unresolved issues and user frustration.
The only contact they have is pre-written answers. When you need an immediate answer, I wouldn’t waste my business time here.
Punch Inaccuracy
The app frequently fails to log punches correctly, leading to missed punches and incorrect time records. This inaccuracy can result in disciplinary actions and complicates time management for users.
The app is slow and doesn’t always log punches correctly, leading to disciplinary action from employers and HR.
Navigation Complexity
Users find the app difficult to navigate, with essential features hard to locate, making simple tasks time-consuming. This complexity detracts from the user experience and reduces the app's efficiency.
Nothing you need is up front to an easy layout. Want to punch in? Where is the link?
Dark Mode Absence
The absence of a dark mode option is a significant issue for users sensitive to light, affecting their ability to use the app comfortably. This oversight in accessibility features limits the app's usability for all users.
Unlike the LinkedIn, Facebook, and Indeed apps, the Paylocity App doesn’t have a dark mode setting for people sensitive to light due to blindness.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience frequent login issues, with the app not recognizing correct credentials and requiring constant password resets. This leads to frustration as users are unable to access their pay information when needed.
Direct Deposit Setup
Setting up direct deposit is cumbersome, requiring users to switch to a desktop version, and even then, the setup often fails. This inefficiency causes delays in receiving payments and dissatisfaction with the app's functionality.
Customer Support
The app lacks direct customer support, forcing users to rely on their HR departments, which are not always available or knowledgeable. This gap in support leads to unresolved issues and user frustration.
Punch Inaccuracy
The app frequently fails to log punches correctly, leading to missed punches and incorrect time records. This inaccuracy can result in disciplinary actions and complicates time management for users.
Navigation Complexity
Users find the app difficult to navigate, with essential features hard to locate, making simple tasks time-consuming. This complexity detracts from the user experience and reduces the app's efficiency.
Dark Mode Absence
The absence of a dark mode option is a significant issue for users sensitive to light, affecting their ability to use the app comfortably. This oversight in accessibility features limits the app's usability for all users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is slow and doesn’t always log punches correctly. Either it fails to log a punch, or it doesn’t update the punch type and you end up clocking out for lunch instead of clocking out. The most annoying part is the failure to log a punch because it leads to disciplinary action from employers and HR.
nicktoyerguns
I had trouble setting up direct deposit and I’ve heard that several other employees at my job did as well. You have to log in on your computer and set it up there. Even after I did that, direct deposit still wouldn’t work. It took nearly a month before it worked. The app isn’t user friendly and google/youtube doesn’t help much. Paylocity itself doesn’t offer much, if any, guidance.
EmmaJud3
The Paylocity app has made managing my work life so much easier. I can clock in and out, request time off, view my pay stubs, and check my schedule—all from my phone. The interface is clean and user-friendly, and everything loads quickly. I also love the notifications feature—it keeps me on top of approvals and important updates. Definitely a game changer!!
Biggie1966!

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is slow and doesn’t always log punches correctly. Either it fails to log a punch, or it doesn’t update the punch type and you end up clocking out for lunch instead of clocking out. The most annoying part is the failure to log a punch because it leads to disciplinary action from employers and HR.
Candice Wu
App Store
I had trouble setting up direct deposit and I’ve heard that several other employees at my job did as well. You have to log in on your computer and set it up there. Even after I did that, direct deposit still wouldn’t work. It took nearly a month before it worked. The app isn’t user friendly and google/youtube doesn’t help much. Paylocity itself doesn’t offer much, if any, guidance.
Kelly Williams
Google Play
The Paylocity app has made managing my work life so much easier. I can clock in and out, request time off, view my pay stubs, and check my schedule—all from my phone. The interface is clean and user-friendly, and everything loads quickly. I also love the notifications feature—it keeps me on top of approvals and important updates. Definitely a game changer!!
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy