Paycom

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Paycom's key feedback

Login and Password Issues

Many users experience difficulties with logging in and managing passwords, often getting locked out or facing cumbersome password reset processes. Approximately 15% of users report these issues, which significantly hinder their ability to use the app effectively.

I can't log in, and resetting my password is a nightmare.

User Interface Complexity

The app's user interface is often described as confusing and unintuitive, with users struggling to navigate and complete basic tasks. This affects around 10% of users, leading to frustration and inefficiency.

The app is so complicated and frustrating to use.

Notification Overload

Users are frequently overwhelmed by excessive notifications, particularly regarding punch-ins and payroll approvals, which can be repetitive and unnecessary. About 8% of users find this feature disruptive to their workflow.

I get multiple notifications for the same thing, it's very annoying.

App Performance and Stability

The app is often criticized for being slow, laggy, and prone to crashes, which affects its reliability and user satisfaction. Approximately 12% of users report these performance issues, impacting their overall experience.

The app is slow and crashes often, making it hard to use.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Paycom

Paycom receives generally positive feedback for its user-friendly interface and convenience in managing payroll and work schedules. However, some users report issues with login and app performance, citing glitches and slow loading times.

#2 RUNNER UP

ADP Workforce Now

ADP Workforce Now is praised for its reliability and comprehensive features, but some users find it less intuitive and occasionally difficult to navigate. The app is generally well-regarded for its robust payroll and HR functionalities.

#3 Straggler

Workday

Workday is appreciated for its convenience and accessibility, but users frequently encounter technical issues such as login problems and app updates that disrupt functionality. The app's interface is often criticized for being cumbersome and not user-friendly.

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Nuggets

Major Highlights of the Week

Password Complexity

The app's password reset process is cumbersome, leading to user frustration and lockouts. Users find it difficult to manage frequent password changes, which hinders app usability.

I had to reset my password multiple times, and the app still wouldn't accept it.

Notification Overload

Excessive notifications, especially for 'missing punch' alerts, overwhelm users and lead to disabling notifications. This disrupts user experience and diminishes the app's perceived value.

I turned off notifications after receiving multiple 'missing punch' alerts during my weekend.

Expense Submission Glitch

The app fails to retain scanned expense entries, causing them to disappear during submission. This issue complicates expense management and frustrates users who rely on this feature.

Scanned expenses disappear when moving to the next step, making it unusable.

Direct Deposit Limitations

The restriction to five direct deposit accounts limits users' financial management capabilities. Users request an increase to accommodate diverse financial strategies.

Limiting to five direct deposit accounts is frustrating and limits financial planning.

Geolocation Errors

The app's geolocation feature inaccurately detects user location, causing clock-in issues. Users report being marked outside the geofence even when at their workplace.

The app says I'm out of the zone even when I'm at my desk.

Interface Complexity

The app's interface is perceived as outdated and overly complex, leading to user dissatisfaction. Users find navigation unintuitive, which complicates task completion.

The app is confusing and feels like a relic from the 90s.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Password Complexity

The app's password reset process is cumbersome, leading to user frustration and lockouts. Users find it difficult to manage frequent password changes, which hinders app usability.

Notification Overload

Excessive notifications, especially for 'missing punch' alerts, overwhelm users and lead to disabling notifications. This disrupts user experience and diminishes the app's perceived value.

Expense Submission Glitch

The app fails to retain scanned expense entries, causing them to disappear during submission. This issue complicates expense management and frustrates users who rely on this feature.

Direct Deposit Limitations

The restriction to five direct deposit accounts limits users' financial management capabilities. Users request an increase to accommodate diverse financial strategies.

Geolocation Errors

The app's geolocation feature inaccurately detects user location, causing clock-in issues. Users report being marked outside the geofence even when at their workplace.

Interface Complexity

The app's interface is perceived as outdated and overly complex, leading to user dissatisfaction. Users find navigation unintuitive, which complicates task completion.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is well-designed, but limiting users to a maximum of five direct deposit accounts is frustrating. This restriction limits personal finance strategies. Please increase this to at least eight accounts.

ben1234565432

The app is very buggy and lacks proper optimization. The GUI overlaps itself, and there are unclear instructions for approving times. I wish my company used a different system.

A Google user

It's a nightmare to use. The mileage tracker is inaccurate, and the company blames the user. I wish my company had chosen a better program.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app is very buggy and lacks proper optimization. The GUI overlaps itself, and there are unclear instructions for approving times. I wish my company used a different system.

Kelly Williams

Google Play

It's a nightmare to use. The mileage tracker is inaccurate, and the company blames the user. I wish my company had chosen a better program.

Koray Okumus

Google Play

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User Experience Report

Report Date

Paycom

Top Insights This Week

Login and Password Issues

User Interface Complexity

Notification Overload

App Performance and Stability

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts