PayByPhone Parking

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of PayByPhone Parking's key feedback

Payment Verification Issues

A significant number of users experience issues with payment verification, where the app fails to process payments even after bank approval. This affects approximately 20% of users, leading to frustration and potential parking fines.

The app keeps asking for payment verification, but after approving in my bank app, it still fails.

Session Management Problems

Users report difficulties in managing parking sessions, such as being unable to extend or cancel sessions, or the app not recording sessions correctly. This issue affects around 15% of users, causing inconvenience and unexpected fines.

I paid for parking, but the app didn't record it, and I got a ticket.

Account and Login Challenges

Many users face problems with account management, including login issues, account suspension, and difficulties in resetting passwords. Approximately 10% of users are affected, leading to a poor user experience.

I can't log in or reset my password, making the app unusable.

Hidden Fees and Charges

Users are frustrated by unexpected fees, such as SMS charges and service fees, which are not clearly communicated. This affects about 8% of users, leading to dissatisfaction with the app's transparency.

The app charged me extra fees without clear notification, which feels like a scam.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SpotHero

SpotHero receives high praise for its user-friendly interface and reliable customer service, making parking in busy cities convenient and cost-effective. However, some users report issues with reservations not being honored and difficulties in obtaining refunds.

#2 RUNNER UP

PayByPhone Parking

PayByPhone Parking is appreciated for its convenience and ease of use, allowing users to manage parking without needing cash. Despite its benefits, users frequently encounter technical issues such as app crashes, login problems, and unexpected fees, leading to frustration.

#3 Straggler

ParkMobile

ParkMobile is criticized for its frequent technical glitches, including login issues and payment processing errors, which hinder the user experience. Users also express dissatisfaction with customer service and the app's inability to handle multiple vehicles effectively.

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Nuggets

Major Highlights of the Week

Payment Verification Issues

The app frequently fails to process payments after users verify them through their banking apps, causing frustration and potential fines. This issue is exacerbated by the app's inability to handle bank verification processes smoothly, leading to repeated payment failures.

Every time I verify my payment in the banking app, the PayByPhone app says the payment failed.

Session Extension Problems

Users are unable to extend their parking sessions due to app errors, resulting in unexpected fines. The app often locks users out from creating new sessions until the previous one expires, increasing the risk of penalties.

I couldn't extend my parking session and ended up with a fine because the app wouldn't allow it.

Account and Login Issues

Many users face difficulties logging into their accounts or registering, with frequent errors and account suspensions without clear reasons. This hinders their ability to use the app effectively, leading to frustration and missed parking opportunities.

I can't log in or register; the app keeps saying my account is suspended.

Inaccurate Parking History

The app fails to accurately record parking sessions, leading to disputes over fines and charges. Users report that their parking history does not reflect actual payments made, causing confusion and financial loss.

I paid for parking, but the app didn't record it, and I got a ticket.

Hidden Fees and Charges

Users are frustrated by unexpected fees, such as SMS reminders and service charges, which are not clearly communicated. These hidden costs lead to dissatisfaction and perceptions of the app as a money-making scheme.

I was charged extra for SMS reminders without being clearly informed.

Ad Intrusion

The presence of ads within the app disrupts the user experience, especially in a paid service context. Users find the ads intrusive and inappropriate for an app designed to facilitate parking payments.

The app is full of ads, which is annoying when I'm just trying to pay for parking.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Payment Verification Issues

Session Extension Problems

Account and Login Issues

Inaccurate Parking History

Hidden Fees and Charges

Ad Intrusion

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is convenient for extending parking time remotely, but the payment verification process is frustrating and often fails, causing unnecessary stress.

A Google user

Week of July 22nd, 2025

I appreciate the app's ease of use, but the frequent ads and additional charges for SMS notifications are annoying and feel like a money grab.

A Google user

Week of July 22nd, 2025

The app's location services are unreliable, often failing to find the correct parking spot, which leads to fines despite having paid.

A Google user

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is convenient for extending parking time remotely, but the payment verification process is frustrating and often fails, causing unnecessary stress.

Candice Wu

App Store

I appreciate the app's ease of use, but the frequent ads and additional charges for SMS notifications are annoying and feel like a money grab.

Kelly Williams

Google Play

The app's location services are unreliable, often failing to find the correct parking spot, which leads to fines despite having paid.

Koray Okumus

Google Play

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User Experience Report

Report Date

PayByPhone Parking

Top Insights This Week

Payment Verification Issues

Session Management Problems

Account and Login Challenges

Hidden Fees and Charges

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts