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User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Patreon's key feedback

1

App Crashes

A significant number of users report frequent app crashes, especially when trying to access content or manage subscriptions. This issue affects approximately 15% of users, leading to frustration and a feeling of wasted money. Users have tried updating the app and restarting their devices, but the problem persists.

The app crashes every time I try to read comics, even after updates and restarts.

2

Payment Issues

Users experience difficulties with payment processing, including unauthorized charges and inability to update payment methods. This affects around 10% of users, causing dissatisfaction and financial inconvenience. Users report being charged multiple times or being unable to access paid content.

I was charged twice for a subscription and can't update my payment method.

3

Poor Video Playback

Many users find the video playback functionality lacking, with issues such as videos not playing, poor fullscreen mode, and autoplay problems. This affects about 12% of users, making it difficult to enjoy video content on the platform.

Videos won't play properly, and the fullscreen mode is a joke.

4

Difficult Navigation

The app's user interface is often described as clunky and unintuitive, making it hard for users to find and manage their subscriptions or content. Approximately 8% of users express frustration with the app's navigation, which detracts from the overall user experience.

Navigating the app is a mess, and it's hard to find the content I'm paying for.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Substack
Substack is praised for its freedom of expression and high-quality content, though some users find the app's design and navigation confusing. Many appreciate the platform for its unique content and community, but there are calls for improved user experience and support.

#2 RUNNER UP

Patreon
Patreon receives mixed feedback; users appreciate the platform for supporting creators and exclusive content, but the app is criticized for technical issues, poor navigation, and lack of features. Many users express frustration with the app's functionality, despite liking the overall concept of supporting creators.

#3 Straggler

Buy Me a Coffee
Buy Me a Coffee is criticized for poor customer service and technical issues, with users reporting problems with account management and payment processing. While some appreciate the concept, many find the app difficult to navigate and unreliable.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Substack
#1 Users Choice
Substack is praised for its freedom of expression and high-quality content, though some users find the app's design and navigation confusing. Many appreciate the platform for its unique content and community, but there are calls for improved user experience and support.
Patreon
#2 Runner-up
Patreon receives mixed feedback; users appreciate the platform for supporting creators and exclusive content, but the app is criticized for technical issues, poor navigation, and lack of features. Many users express frustration with the app's functionality, despite liking the overall concept of supporting creators.
Buy Me a Coffee
#3 Straggler
Buy Me a Coffee is criticized for poor customer service and technical issues, with users reporting problems with account management and payment processing. While some appreciate the concept, many find the app difficult to navigate and unreliable.

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Nuggets

Major Highlights of the Week

App Crashes
The app frequently crashes, especially when users attempt to read comics or listen to podcasts, leading to frustration and a sense of wasted money. This instability undermines the user experience and diminishes the perceived value of paid subscriptions.
Every time I try to read comics, the app crashes and I have to restart it.
Payment Issues
Users face difficulties with payment processing, including unauthorized charges and inability to update payment methods, which leads to financial frustration and distrust in the platform. These issues are compounded by inadequate customer support responses.
I was charged multiple times for a subscription I can't access, and support hasn't resolved it.
Content Navigation
The app's navigation is cumbersome, making it difficult for users to find and manage their subscriptions, leading to a poor user experience. Users express a need for a more intuitive interface to track and access content from creators they support.
Auto-Play Frustrations
The auto-play feature is intrusive, often interrupting current activities and lacking user control options, which frustrates users who prefer to manage their media consumption manually. This feature detracts from the overall user experience.
Auto-play starts without my consent, interrupting what I'm listening to.
Video Playback Issues
Video playback is problematic, with issues like videos not playing in full screen or freezing, which disrupts content consumption. These technical glitches hinder the app's functionality and user satisfaction.
Videos won't play in full screen and often freeze, making it hard to watch content.
Subscription Management
Managing subscriptions is challenging due to a lack of clear options for unsubscribing or viewing current subscriptions, leading to user frustration. This complexity in subscription management can deter users from continuing to use the app.
I can't figure out how to unsubscribe from creators, it's very confusing.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
The app frequently crashes, especially when users attempt to read comics or listen to podcasts, leading to frustration and a sense of wasted money. This instability undermines the user experience and diminishes the perceived value of paid subscriptions.
Payment Issues
Users face difficulties with payment processing, including unauthorized charges and inability to update payment methods, which leads to financial frustration and distrust in the platform. These issues are compounded by inadequate customer support responses.
Content Navigation
The app's navigation is cumbersome, making it difficult for users to find and manage their subscriptions, leading to a poor user experience. Users express a need for a more intuitive interface to track and access content from creators they support.
Auto-Play Frustrations
The auto-play feature is intrusive, often interrupting current activities and lacking user control options, which frustrates users who prefer to manage their media consumption manually. This feature detracts from the overall user experience.
Video Playback Issues
Video playback is problematic, with issues like videos not playing in full screen or freezing, which disrupts content consumption. These technical glitches hinder the app's functionality and user satisfaction.
Subscription Management
Managing subscriptions is challenging due to a lack of clear options for unsubscribing or viewing current subscriptions, leading to user frustration. This complexity in subscription management can deter users from continuing to use the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

I paid for a subscription and it keeps crashing every single time I get like 20 minutes into the book, I feel like I wasted my money.
Lump83
I adore Patreon, but this app is so cumbersome. Why is there not a section that shows which creators users back financially? I want a list of creators I’m actually paying for so I can keep track of spending, not miss content, etc.
RockTheProject
I love Patreon but it would be so much easier to view the video content if I could access it directly on my Apple TV. When I use Apple Play to stream it to my TV, it is not user friendly when I’m still trying to use my phone for other things, it disconnects too easily.
CamieElaine

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The quotes of the week

Hear from some of the most impactful users to drive changes
I paid for a subscription and it keeps crashing every single time I get like 20 minutes into the book, I feel like I wasted my money.
Candice Wu
App Store
I adore Patreon, but this app is so cumbersome. Why is there not a section that shows which creators users back financially? I want a list of creators I’m actually paying for so I can keep track of spending, not miss content, etc.
Kelly Williams
Google Play
I love Patreon but it would be so much easier to view the video content if I could access it directly on my Apple TV. When I use Apple Play to stream it to my TV, it is not user friendly when I’m still trying to use my phone for other things, it disconnects too easily.
Koray Okumus
Google Play

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