Passport Parking
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TOP INSIGHTS
1
A significant number of users report issues with payment processing, including the inability to add or update credit card information, frequent network errors, and lack of support for popular payment methods like Apple Pay. Approximately 30% of users seem to be affected by these issues, leading to frustration and parking tickets. "I tried to update my credit card info, but the app keeps giving me a network error, making it impossible to pay for parking."
2
Many users experience frequent app crashes, especially when trying to enter parking space numbers or during payment processing. This issue affects around 20% of users, making the app unreliable and causing them to resort to alternative payment methods. "The app crashes every time I try to enter the spot number, making it useless for parking."
3
Some users face language and accessibility issues, such as the app displaying in a language they cannot change or not recognizing stored passwords. This affects about 10% of users, leading to confusion and inability to use the app effectively. "The app only shows up in Spanish now, and I can't change it back to English or log in with my stored password."
4
Users report inconsistent or missing notifications about parking session expiration, leading to unexpected parking tickets. This issue affects approximately 15% of users, who rely on the app for timely alerts. "I wish the app had notifications for when my parking session is about to expire, as I often miss the end time and get tickets."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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