Passport Parking

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Passport Parking

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Passport Parking's key feedback

1

Payment Issues

A significant number of users report issues with payment processing, including the inability to add or update credit card information, frequent network errors, and lack of support for popular payment methods like Apple Pay. Approximately 30% of users seem to be affected by these issues, leading to frustration and parking tickets. "I tried to update my credit card info, but the app keeps giving me a network error, making it impossible to pay for parking."

2

App Crashes

Many users experience frequent app crashes, especially when trying to enter parking space numbers or during payment processing. This issue affects around 20% of users, making the app unreliable and causing them to resort to alternative payment methods. "The app crashes every time I try to enter the spot number, making it useless for parking."

3

Language and Accessibility

Some users face language and accessibility issues, such as the app displaying in a language they cannot change or not recognizing stored passwords. This affects about 10% of users, leading to confusion and inability to use the app effectively. "The app only shows up in Spanish now, and I can't change it back to English or log in with my stored password."

4

Inconsistent Notifications

Users report inconsistent or missing notifications about parking session expiration, leading to unexpected parking tickets. This issue affects approximately 15% of users, who rely on the app for timely alerts. "I wish the app had notifications for when my parking session is about to expire, as I often miss the end time and get tickets."

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SpotHero
SpotHero receives mixed feedback, with many users praising its convenience and cost-saving features, especially in big cities. However, some users report issues with reservations not being honored and poor customer service, leading to frustration and additional costs.

#2 RUNNER UP

Passport Parking
Passport Parking has a mix of positive and negative reviews. Users appreciate its convenience and ease of use, but many report technical issues, such as app crashes and payment errors, leading to parking tickets and frustration. The app's updates and fees are also points of contention.

#3 Straggler

ParkMobile
ParkMobile is criticized for its technical glitches and poor customer service, with users experiencing issues like unauthorized charges and difficulty in updating payment information. Despite these issues, some users find it useful for parking management when it functions correctly.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SpotHero
#1 Users Choice
SpotHero receives mixed feedback, with many users praising its convenience and cost-saving features, especially in big cities. However, some users report issues with reservations not being honored and poor customer service, leading to frustration and additional costs.
Passport Parking
#2 Runner-up
Passport Parking has a mix of positive and negative reviews. Users appreciate its convenience and ease of use, but many report technical issues, such as app crashes and payment errors, leading to parking tickets and frustration. The app's updates and fees are also points of contention.
ParkMobile
#3 Straggler
ParkMobile is criticized for its technical glitches and poor customer service, with users experiencing issues like unauthorized charges and difficulty in updating payment information. Despite these issues, some users find it useful for parking management when it functions correctly.

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Nuggets

Major Highlights of the Week

Payment Failures
Users experience frequent issues with the app not accepting valid credit cards, leading to an inability to pay for parking. This results in frustration and potential parking tickets due to the app's failure to process payments.
The app keeps saying my card is invalid, even though I know it's not.
Language Issues
The app sometimes defaults to Spanish with no option to switch back to English, causing confusion and usability issues for non-Spanish speakers. This language barrier can prevent users from effectively managing their parking sessions.
The app only shows up in Spanish, and I can't change it back to English.
Apple Pay Missing
The lack of Apple Pay integration is a significant inconvenience for users who prefer this payment method, forcing them to manually enter credit card details. This omission detracts from the app's promise of quick and easy payments.
I can't believe this app doesn't support Apple Pay, making it a hassle to pay.
Session Extension Issues
Users report difficulties in extending their parking sessions, with the app often failing to process extensions or not allowing them at all. This limitation undermines the app's advertised flexibility and convenience.
I tried to add more time to my session, but the app wouldn't let me.
Verification Problems
The app frequently fails to send verification codes via text or email, preventing users from logging in or completing transactions. This issue creates a barrier to entry and disrupts the user experience.
I can't get the app to send me a verification code, so I can't log in.
Fraud Concerns
There are reports of fraudulent charges appearing on users' credit cards shortly after using the app, raising concerns about data security. This issue severely impacts trust and could deter users from using the app.
After using the app, I noticed unauthorized charges on my credit card.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Payment Failures
Users experience frequent issues with the app not accepting valid credit cards, leading to an inability to pay for parking. This results in frustration and potential parking tickets due to the app's failure to process payments.
Language Issues
The app sometimes defaults to Spanish with no option to switch back to English, causing confusion and usability issues for non-Spanish speakers. This language barrier can prevent users from effectively managing their parking sessions.
Apple Pay Missing
The lack of Apple Pay integration is a significant inconvenience for users who prefer this payment method, forcing them to manually enter credit card details. This omission detracts from the app's promise of quick and easy payments.
Session Extension Issues
Users report difficulties in extending their parking sessions, with the app often failing to process extensions or not allowing them at all. This limitation undermines the app's advertised flexibility and convenience.
Verification Problems
The app frequently fails to send verification codes via text or email, preventing users from logging in or completing transactions. This issue creates a barrier to entry and disrupts the user experience.
Fraud Concerns
There are reports of fraudulent charges appearing on users' credit cards shortly after using the app, raising concerns about data security. This issue severely impacts trust and could deter users from using the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be convenient, but now it's frustrating. It doesn't save my car or credit card info anymore, and I have to re-enter everything each time. Apple Pay used to work, but now it doesn't, making the app inconvenient.
mark kb
Week of July 22nd, 2025
The app is unreliable and often doesn't work when needed. It fails to load zones, and I end up having to pay at the machine. It's frustrating and not worth the hassle.
Nelsors
Week of July 22nd, 2025
The app's payment system is glitchy, and I can't update my credit card info due to network errors. It's frustrating not knowing if it will work when I need it.
Katillathehun
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be convenient, but now it's frustrating. It doesn't save my car or credit card info anymore, and I have to re-enter everything each time. Apple Pay used to work, but now it doesn't, making the app inconvenient.
Candice Wu
App Store
The app is unreliable and often doesn't work when needed. It fails to load zones, and I end up having to pay at the machine. It's frustrating and not worth the hassle.
Kelly Williams
Google Play
The app's payment system is glitchy, and I can't update my credit card info due to network errors. It's frustrating not knowing if it will work when I need it.
Koray Okumus
Google Play

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