Passio GO

User Experience Report

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Passio GO

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Passio GO's key feedback

1

Inaccurate Tracking

Many users report that the app frequently provides incorrect bus locations and arrival times, leading to missed buses and frustration. Approximately 60% of users seem to be affected by this issue, as they mention inaccuracies in tracking and timing.

The app often shows buses in the wrong place, causing me to miss them.

2

Frequent Crashes

A significant number of users experience the app crashing shortly after opening, making it unusable. This issue affects around 40% of users, who report that the app crashes within seconds of use.

The app crashes every time I try to open it, making it completely useless.

3

Poor User Interface

Users find the app's interface confusing and difficult to navigate, with issues like cluttered displays and unintuitive controls. About 30% of users express dissatisfaction with the app's design and usability.

The app is hard to navigate and doesn't show the information I need clearly.

4

Unreliable Updates

Many users report that the app fails to update bus information in real-time, requiring frequent app restarts to refresh data. This affects approximately 35% of users, who find the app unreliable for real-time tracking.

I have to restart the app multiple times to see updated bus locations.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Citymapper
Citymapper receives overwhelmingly positive feedback for its accuracy and ease of use, especially in major cities. Users appreciate its comprehensive navigation features and real-time updates, making it a reliable tool for public transportation.

#2 RUNNER UP

Moovit
Moovit is praised for its accurate real-time updates and user-friendly interface, though some users report issues with ads and occasional inaccuracies. Overall, it is considered a helpful app for navigating public transit systems.

#3 Straggler

Passio GO
Passio GO receives mixed feedback, with users appreciating its real-time tracking features but frequently criticizing its reliability and frequent crashes. Many users report issues with app stability and inaccurate bus tracking, leading to frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Citymapper
#1 Users Choice
Citymapper receives overwhelmingly positive feedback for its accuracy and ease of use, especially in major cities. Users appreciate its comprehensive navigation features and real-time updates, making it a reliable tool for public transportation.
Moovit
#2 Runner-up
Moovit is praised for its accurate real-time updates and user-friendly interface, though some users report issues with ads and occasional inaccuracies. Overall, it is considered a helpful app for navigating public transit systems.
Passio GO
#3 Straggler
Passio GO receives mixed feedback, with users appreciating its real-time tracking features but frequently criticizing its reliability and frequent crashes. Many users report issues with app stability and inaccurate bus tracking, leading to frustration.

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Nuggets

Major Highlights of the Week

Frequent Crashes
The app frequently crashes within seconds of opening, rendering it unusable for many users. This instability severely impacts user trust and reliability, especially when users depend on it for timely transportation information.
The app crashes every time I try to open it, making it completely useless.
Inaccurate Tracking
Bus tracking is often inaccurate, with buses either not appearing on the map or showing incorrect locations. This leads to missed buses and frustration as users cannot rely on the app for real-time updates.
The app shows buses in the wrong place, causing me to miss them.
Unintuitive Interface
The user interface is confusing and difficult to navigate, with essential features like route selection and schedule viewing being cumbersome or non-functional. This poor design hinders user experience and app usability.
The app is hard to use and doesn't show the routes I need.
Inconsistent Data
The app provides inconsistent data, with estimated arrival times often being incorrect or not updating in real-time. This inconsistency makes it difficult for users to plan their trips effectively.
Arrival times are always wrong, making it hard to plan my commute.
Lack of Support
Users report a lack of response to feedback and complaints, indicating poor customer support. This lack of engagement exacerbates user frustration and diminishes confidence in the app's reliability.
Complaints submitted in-app are never responded to or fixed.
Compatibility Issues
The app experiences significant compatibility issues, particularly on Android devices, where it fails to load or crashes frequently. This limits accessibility and usability for a large segment of users.
The app doesn't work at all on my Android phone.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Frequent Crashes
The app frequently crashes within seconds of opening, rendering it unusable for many users. This instability severely impacts user trust and reliability, especially when users depend on it for timely transportation information.
Inaccurate Tracking
Bus tracking is often inaccurate, with buses either not appearing on the map or showing incorrect locations. This leads to missed buses and frustration as users cannot rely on the app for real-time updates.
Unintuitive Interface
The user interface is confusing and difficult to navigate, with essential features like route selection and schedule viewing being cumbersome or non-functional. This poor design hinders user experience and app usability.
Inconsistent Data
The app provides inconsistent data, with estimated arrival times often being incorrect or not updating in real-time. This inconsistency makes it difficult for users to plan their trips effectively.
Lack of Support
Users report a lack of response to feedback and complaints, indicating poor customer support. This lack of engagement exacerbates user frustration and diminishes confidence in the app's reliability.
Compatibility Issues
The app experiences significant compatibility issues, particularly on Android devices, where it fails to load or crashes frequently. This limits accessibility and usability for a large segment of users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is constantly not working and is very unreliable when you actually need to get somewhere. It gives accurate bus information maybe 50% of the time, and I often have to uninstall and reinstall the app to get it to connect to my local transit system.
akelley22
Week of July 23rd, 2025
I use this app for UNM's shuttle service, and it is basically useless for bus times. It shows routes and bus stops, but to pretend that it is anything other than an interactive map is a joke. Really, truly, one of the most frustrating apps I've ever used.
Erin Anderson
Week of July 23rd, 2025
The app crashes within 30 seconds of opening it every time. It's very slow to load, despite a stable 5G connection, and had location off by hundreds of miles for 'local' bus lines.
Alexander Dixon
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is constantly not working and is very unreliable when you actually need to get somewhere. It gives accurate bus information maybe 50% of the time, and I often have to uninstall and reinstall the app to get it to connect to my local transit system.
Candice Wu
App Store
I use this app for UNM's shuttle service, and it is basically useless for bus times. It shows routes and bus stops, but to pretend that it is anything other than an interactive map is a joke. Really, truly, one of the most frustrating apps I've ever used.
Kelly Williams
Google Play
The app crashes within 30 seconds of opening it every time. It's very slow to load, despite a stable 5G connection, and had location off by hundreds of miles for 'local' bus lines.
Koray Okumus
Google Play

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