ParkWhiz - #1 Parking App

User Experience Report

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ParkWhiz - #1 Parking App

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of ParkWhiz - #1 Parking App's key feedback

1

Customer Service Issues

Many users report poor customer service experiences, with difficulties reaching support and unresolved refund requests. Approximately 20% of users seem affected by this issue, leading to frustration and distrust in the app.

I tried to contact customer service for a refund, but they were unresponsive and unhelpful.

2

App Functionality Problems

Users frequently encounter technical issues such as app crashes, QR code scanning failures, and login errors. These problems affect around 15% of users, making the app unreliable for some.

The app crashes every time I try to open it, making it unusable.

3

Overcharging and Hidden Fees

Several users complain about being charged more than the advertised parking rates, with hidden fees appearing at checkout. This issue affects about 10% of users, leading to dissatisfaction with the pricing transparency.

I was charged double the parking rate, and there were hidden fees I wasn't aware of.

4

Reservation and Availability Issues

Users report that reserved parking spots are often unavailable upon arrival, leading to additional charges and inconvenience. This affects approximately 12% of users, causing frustration and a lack of trust in the reservation system.

I reserved a spot, but when I arrived, the lot was full, and I had to pay again elsewhere.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SpotHero
SpotHero receives high praise for its ease of use, reliable customer service, and significant cost savings. Users appreciate the app's ability to find convenient parking spots at discounted rates, and many have had positive experiences with customer support resolving issues quickly.

#2 RUNNER UP

ParkWhiz - #1 Parking App
ParkWhiz has a mix of positive and negative feedback. While some users commend its user-friendly interface and helpful customer service, others report issues with app functionality, such as login errors and problems with prepaid parking not being honored, leading to frustration and additional costs.

#3 Straggler

ParkMobile
ParkMobile is appreciated for its convenience and ease of use, especially for avoiding the need for coins. However, users have reported issues with app reliability, such as login problems and incorrect parking charges, which have led to dissatisfaction and concerns about customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SpotHero
#1 Users Choice
SpotHero receives high praise for its ease of use, reliable customer service, and significant cost savings. Users appreciate the app's ability to find convenient parking spots at discounted rates, and many have had positive experiences with customer support resolving issues quickly.
ParkWhiz - #1 Parking App
#2 Runner-up
ParkWhiz has a mix of positive and negative feedback. While some users commend its user-friendly interface and helpful customer service, others report issues with app functionality, such as login errors and problems with prepaid parking not being honored, leading to frustration and additional costs.
ParkMobile
#3 Straggler
ParkMobile is appreciated for its convenience and ease of use, especially for avoiding the need for coins. However, users have reported issues with app reliability, such as login problems and incorrect parking charges, which have led to dissatisfaction and concerns about customer support.

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Nuggets

Major Highlights of the Week

Customer Service Gaps
Users experience significant delays and unresponsiveness from customer service, leading to unresolved issues and frustration. This lack of support undermines trust and satisfaction with the app.
Despite multiple attempts to contact customer service for a refund, I received no response and my issue remains unresolved.
QR Code Failures
The app frequently fails to generate or recognize QR codes, causing users to pay twice or face access issues at parking facilities. This technical flaw disrupts the user experience and increases costs.
I prepaid for parking, but the QR code was not recognized at the garage, forcing me to pay again on-site.
Inaccurate Parking Information
Users report being directed to closed or non-existent parking lots, resulting in additional costs and inconvenience. This misinformation damages the app's reliability and user trust.
I arrived at the parking lot only to find it closed, despite having a confirmed reservation through the app.
App Crashes and Bugs
Frequent app crashes and bugs prevent users from completing transactions or accessing their parking passes, leading to frustration and missed parking opportunities. These technical issues hinder the app's usability.
The app crashes every time I try to open it, making it impossible to access my prepaid parking pass.
Overcharging and Hidden Fees
Users encounter unexpected charges and hidden fees that exceed the advertised parking rates, leading to dissatisfaction and perceptions of dishonesty. This pricing inconsistency erodes user confidence.
I was charged more than double the advertised rate, with hidden fees appearing only after payment.
Unreliable Reservation System
The app's reservation system often fails to secure parking spots, resulting in oversold lots and users being unable to park despite having a reservation. This unreliability causes significant inconvenience and frustration.
Despite having a reservation, the lot was full upon arrival, forcing me to find alternative parking at a higher cost.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Customer Service Gaps
Users experience significant delays and unresponsiveness from customer service, leading to unresolved issues and frustration. This lack of support undermines trust and satisfaction with the app.
QR Code Failures
The app frequently fails to generate or recognize QR codes, causing users to pay twice or face access issues at parking facilities. This technical flaw disrupts the user experience and increases costs.
Inaccurate Parking Information
Users report being directed to closed or non-existent parking lots, resulting in additional costs and inconvenience. This misinformation damages the app's reliability and user trust.
App Crashes and Bugs
Frequent app crashes and bugs prevent users from completing transactions or accessing their parking passes, leading to frustration and missed parking opportunities. These technical issues hinder the app's usability.
Overcharging and Hidden Fees
Users encounter unexpected charges and hidden fees that exceed the advertised parking rates, leading to dissatisfaction and perceptions of dishonesty. This pricing inconsistency erodes user confidence.
Unreliable Reservation System
The app's reservation system often fails to secure parking spots, resulting in oversold lots and users being unable to park despite having a reservation. This unreliability causes significant inconvenience and frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love the convenience of using this app. Sadly, this has taken a turn for the worse! I do not recommend using this app. Failing for me back to back and having to pay again at location! Not sure what went wrong but I can’t keep having horrible experiences when exiting a garage. Done!
Karla Sac
Week of May 15th, 2025
I used this app for the first time recently. Turns out the location that the app allowed me to book at DOES NOT HAVE A VALID CONTRACT with ParkWhiz and my car was towed. I am now out almost $300 between the towing fee and the parking fee that they would not reimburse. Despite calling ParkWhiz multiple times they now claim I did not have a valid reservation to begin with and would not fix the error on this location. This app is fraudulent. Do not waste your money.
Zag2394
Week of May 15th, 2025
I have been using this app for years probably 15 to 20 Parking reservations per year. In the past, they were very responsive when I had a problem. But now you can’t reach them if you have an issue and they will not support you when their posting has false information. I really would not trust this app anymore.
RandomHawk13
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I used to love the convenience of using this app. Sadly, this has taken a turn for the worse! I do not recommend using this app. Failing for me back to back and having to pay again at location! Not sure what went wrong but I can’t keep having horrible experiences when exiting a garage. Done!
Candice Wu
App Store
I used this app for the first time recently. Turns out the location that the app allowed me to book at DOES NOT HAVE A VALID CONTRACT with ParkWhiz and my car was towed. I am now out almost $300 between the towing fee and the parking fee that they would not reimburse. Despite calling ParkWhiz multiple times they now claim I did not have a valid reservation to begin with and would not fix the error on this location. This app is fraudulent. Do not waste your money.
Kelly Williams
Google Play
I have been using this app for years probably 15 to 20 Parking reservations per year. In the past, they were very responsive when I had a problem. But now you can’t reach them if you have an issue and they will not support you when their posting has false information. I really would not trust this app anymore.
Koray Okumus
Google Play

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