Paramount+

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Paramount+'s key feedback

App Glitches

Many users report frequent app crashes, buffering, and error messages, making it difficult to watch content smoothly. Approximately 30% of users seem to be affected by these technical issues, which significantly impact their viewing experience.

The app constantly crashes and shows error messages, making it impossible to watch anything.

Ad Overload

Users are frustrated with the excessive number of ads, even on the premium plan, which is supposed to be ad-free. This issue affects about 20% of users, who feel misled by the promise of an ad-free experience.

Despite paying for the no-ads plan, I still have to watch ads, which feels like false advertising.

Subscription Issues

A significant number of users face difficulties with subscription management, including problems with canceling subscriptions and unexpected charges. This affects around 15% of users, leading to dissatisfaction and distrust.

I can't cancel my subscription, and I'm still being charged even after trying multiple times.

Content Availability

Users are disappointed with the limited content selection and the removal of popular shows, which diminishes the value of the subscription. Approximately 10% of users express dissatisfaction with the content library.

The app doesn't have enough good content, and they keep canceling popular shows like Colbert.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix

Netflix receives high praise for its vast content library and user-friendly interface, though some users express frustration with recent account verification changes and geographic restrictions. Despite these issues, many users remain loyal due to the platform's diverse offerings and quality original content.

#2 RUNNER UP

Disney+

Disney+ is appreciated for its extensive collection of beloved classics and new releases, but users are increasingly frustrated with the introduction of ads, even for paying subscribers. The platform's content quality and release frequency have also been criticized, leading some to question its value.

#3 Straggler

Paramount+

Paramount+ offers a wide range of content, including popular shows and live sports, but users frequently report technical issues such as app crashes and streaming errors. While some users appreciate the content variety, many are dissatisfied with the app's performance and ad frequency, even on paid plans.

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Nuggets

Major Highlights of the Week

Users face difficulties logging in due to the absence of a barcode scanner and persistent sign-in failures, even after reinstalling the app. This hinders access to paid services, leading to frustration and potential cancellations.

I can't log in on my TV, and reinstalling the app didn't help.

Update Problems

The app frequently demands updates that are not available, leaving users unable to access content despite having the latest version. This results in users feeling scammed as they pay for a service they can't use.

The app insists on an update, but the App Store says I have the latest version.

Ad Overload

Despite paying for premium, users are inundated with ads, which disrupts the viewing experience and contradicts the promise of an ad-free service. This leads to dissatisfaction and questions about the value of the premium subscription.

I pay for no ads, but I still get them between episodes.

Playback Errors

Frequent playback errors and buffering issues occur across devices, making it difficult to watch content smoothly. This technical instability frustrates users and diminishes the app's reliability.

The app constantly buffers and crashes, making it unwatchable.

Content Availability

Users are disappointed by the limited availability of certain shows and movies, which are often missing or incomplete. This lack of content variety and completeness leads to user dissatisfaction.

I wanted to watch a show, but only the latest season is available.

Cancellation Difficulties

Users find it challenging to cancel their subscriptions due to a convoluted process, leading to frustration and feelings of being trapped. This negative experience can damage brand trust and loyalty.

I can't cancel my subscription; every step leads back to the same page.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Update Problems

Ad Overload

Playback Errors

Frequent playback errors and buffering issues occur across devices, making it difficult to watch content smoothly. This technical instability frustrates users and diminishes the app's reliability.

Content Availability

Users are disappointed by the limited availability of certain shows and movies, which are often missing or incomplete. This lack of content variety and completeness leads to user dissatisfaction.

Cancellation Difficulties

Users find it challenging to cancel their subscriptions due to a convoluted process, leading to frustration and feelings of being trapped. This negative experience can damage brand trust and loyalty.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is glitchy and often doesn't work on my TV, phone, or computer. Good content but doesn't allow me to watch it half the time.

A Google user

I pay for the premium and still have to deal with commercials. It's frustrating to pay for an ad-free experience and still see ads.

Matt the Dude 23

The app doesn't remember where I left off on shows, and it constantly fails to load. It's infuriating at best.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is glitchy and often doesn't work on my TV, phone, or computer. Good content but doesn't allow me to watch it half the time.

Candice Wu

App Store

I pay for the premium and still have to deal with commercials. It's frustrating to pay for an ad-free experience and still see ads.

Kelly Williams

Google Play

The app doesn't remember where I left off on shows, and it constantly fails to load. It's infuriating at best.

Koray Okumus

Google Play

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User Experience Report

Report Date

Paramount+

Top Insights This Week

App Glitches

Ad Overload

Subscription Issues

Content Availability

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts