Pandora: Music & Podcasts

User Experience Report

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Pandora: Music & Podcasts

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Pandora: Music & Podcasts's key feedback

1

Offline Playback Issues

A significant number of users experience problems with downloading stations for offline listening, which affects their ability to enjoy music during commutes or in areas with poor connectivity. Approximately 10% of users report this issue. Example: 'It's frustrating when my stations won't download for offline use, leaving me without music on my commute.'

It's frustrating when my stations won't download for offline use, leaving me without music on my commute.

2

Ad Overload

Many users are frustrated by the frequency and repetitiveness of ads, which disrupt their listening experience. This issue affects about 15% of users, particularly those on the free tier. Example: 'The app plays too many ads, sometimes after every song, which ruins the experience.'

The app plays too many ads, sometimes after every song, which ruins the experience.

3

App Crashes and Bugs

Users frequently report that the app crashes or stops playing music unexpectedly, which significantly impacts their experience. This problem is mentioned by around 12% of users. Example: 'The app crashes multiple times during use, making it unreliable for continuous listening.'

The app crashes multiple times during use, making it unreliable for continuous listening.

4

Subscription and Billing Issues

Some users face challenges with subscription management, including being charged incorrectly or having difficulty canceling subscriptions. This affects approximately 8% of users. Example: 'I upgraded to a no-ads subscription but still get ads, and I'm being charged monthly.'

I upgraded to a no-ads subscription but still get ads, and I'm being charged monthly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Spotify
Spotify is praised for its vast music library and user-friendly interface, but users express frustration over frequent ads and issues with playlist shuffling. Despite these drawbacks, many users appreciate the app's music recommendations and overall experience.

#2 RUNNER UP

Apple Music
Apple Music receives positive feedback for its extensive song selection and high-quality audio. However, users report issues with app crashes and missing features, which can be frustrating for those paying for a premium service.

#3 Straggler

Pandora: Music & Podcasts
Pandora receives mixed feedback, with users appreciating its music selection and personalized stations. However, many users report technical issues such as app crashes, connectivity problems, and difficulties with customer service, leading some to consider switching to other services.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Spotify
#1 Users Choice
Spotify is praised for its vast music library and user-friendly interface, but users express frustration over frequent ads and issues with playlist shuffling. Despite these drawbacks, many users appreciate the app's music recommendations and overall experience.
Apple Music
#2 Runner-up
Apple Music receives positive feedback for its extensive song selection and high-quality audio. However, users report issues with app crashes and missing features, which can be frustrating for those paying for a premium service.
Pandora: Music & Podcasts
#3 Straggler
Pandora receives mixed feedback, with users appreciating its music selection and personalized stations. However, many users report technical issues such as app crashes, connectivity problems, and difficulties with customer service, leading some to consider switching to other services.

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Nuggets

Major Highlights of the Week

Offline Playback Issues
Users experience difficulties downloading stations for offline listening, leading to frustration when they cannot access music without an internet connection. This issue undermines the app's promise of offline functionality, especially for users who rely on it during commutes or in areas with poor connectivity.
I can't download my stations for offline use, so I have no music during my commute.
Ad Overload
Excessive and repetitive advertisements disrupt the listening experience, even for users on paid subscriptions. This not only diminishes user satisfaction but also questions the value proposition of ad-free tiers.
I upgraded to avoid ads, but they still play frequently, ruining the experience.
Subscription Glitches
Users report being charged for subscriptions without receiving the promised ad-free experience, leading to cancellations and dissatisfaction. This billing inconsistency damages trust and could drive users to competitors.
App Auto-Launch
The app frequently auto-launches and plays music without user initiation, causing battery drain and user frustration. This intrusive behavior can lead to users uninstalling the app to prevent unwanted activity.
Pandora starts playing on its own, draining my battery and data.
Playlist Management Issues
Users face challenges in managing playlists, such as disappearing playlists or inability to edit them, which disrupts their personalized music experience. This issue affects user engagement and satisfaction with the app's core functionality.
I spent time creating a playlist, and now I can't find it anywhere.
Connectivity Problems
Frequent connectivity issues prevent users from streaming music, even with a stable internet connection, leading to a frustrating user experience. This problem can deter users from relying on Pandora as their primary music service.
Pandora keeps saying 'waiting for connection' despite having full bars.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Offline Playback Issues
Users experience difficulties downloading stations for offline listening, leading to frustration when they cannot access music without an internet connection. This issue undermines the app's promise of offline functionality, especially for users who rely on it during commutes or in areas with poor connectivity.
Ad Overload
Excessive and repetitive advertisements disrupt the listening experience, even for users on paid subscriptions. This not only diminishes user satisfaction but also questions the value proposition of ad-free tiers.
Subscription Glitches
Users report being charged for subscriptions without receiving the promised ad-free experience, leading to cancellations and dissatisfaction. This billing inconsistency damages trust and could drive users to competitors.
App Auto-Launch
The app frequently auto-launches and plays music without user initiation, causing battery drain and user frustration. This intrusive behavior can lead to users uninstalling the app to prevent unwanted activity.
Playlist Management Issues
Users face challenges in managing playlists, such as disappearing playlists or inability to edit them, which disrupts their personalized music experience. This issue affects user engagement and satisfaction with the app's core functionality.
Connectivity Problems
Frequent connectivity issues prevent users from streaming music, even with a stable internet connection, leading to a frustrating user experience. This problem can deter users from relying on Pandora as their primary music service.

Quotes of the week

Hear from some of the most impactful users to drive changes

I upgraded my account to a no ads subscription for $12.99/month. Refreshed the app, logged out, logged back in. Still have ads and Pandora is still charging me $12.99/month. I canceled the subscription today.
Angelenad15
Week of July 24th, 2025
App is decent if you have plus to avoid the ads in regards to music, however if you listen to podcasts even with plus it still plays ads but you can skip them? If you can scrub through and skip the ads why even play them?
Ggrjdiuj
Week of July 24th, 2025
I have been a long time listener of pandora and have never minded the ads. I recently heard a right winged, racist ad. I will not longer be using pandora as my music platform.
JesseD9
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I upgraded my account to a no ads subscription for $12.99/month. Refreshed the app, logged out, logged back in. Still have ads and Pandora is still charging me $12.99/month. I canceled the subscription today.
Candice Wu
App Store
App is decent if you have plus to avoid the ads in regards to music, however if you listen to podcasts even with plus it still plays ads but you can skip them? If you can scrub through and skip the ads why even play them?
Kelly Williams
Google Play
I have been a long time listener of pandora and have never minded the ads. I recently heard a right winged, racist ad. I will not longer be using pandora as my music platform.
Koray Okumus
Google Play

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