Universal Remote・TV Control

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Universal Remote・TV Control's key feedback

High Subscription Costs

Many users are frustrated with the high subscription costs, which are seen as excessive for a remote app. Approximately 30% of users express dissatisfaction with the pricing model, feeling that a one-time purchase would be more reasonable.

The app charges $6 a week, which is too much for a remote app.

Intrusive Ads

Users frequently complain about the overwhelming number of ads, which disrupt the app's functionality and make it difficult to use. Around 25% of users mention that the ads are so intrusive that they can't even test the app properly.

The app is filled with ads that make it unusable.

Connectivity Issues

A significant number of users report problems with connecting the app to their TVs, with some unable to connect at all. This issue affects about 20% of users, who find the app unreliable for its intended purpose.

The app doesn't connect to my TV, making it useless.

Difficult Cancellation Process

Users find it challenging to cancel their subscriptions, with some unable to locate the option to unsubscribe. Approximately 15% of users express frustration over the complicated cancellation process.

I can't find how to cancel my subscription, and it's very frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Universal Remote・TV Control

User feedback is highly polarized, with many praising its ease of use and functionality, while others criticize it for excessive ads and a pushy subscription model. Some users find it helpful and convenient, but many are frustrated by its limited free features and connectivity issues.

#2 RUNNER UP

LG TV Remote App

The app receives mixed reviews, with some users appreciating its functionality and ease of use, while others report frequent connectivity issues and a lack of updates. Many users are frustrated by the app's inability to maintain a stable connection and its outdated interface.

#3 Straggler

NVIDIA SHIELD TV App

Feedback is largely negative, with users complaining about frequent disconnections, lack of updates, and poor functionality. Many users express disappointment with the app's inability to perform basic functions reliably, and there is a general sentiment that the app has been abandoned by the developers.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Many users are frustrated by the app's subscription model, which they find misleading and expensive, especially when they are charged without clear consent. This confusion is exacerbated by the app's aggressive push for subscriptions before users can fully test its functionality.

I used the free trial and after it ended, I canceled my subscription, but it still auto-billed me $349.

Ad Overload

The app is inundated with ads, making it nearly impossible for users to navigate or test its features without constant interruptions. This excessive ad presence is a major deterrent, leading to a poor user experience.

Every single button I press generates an ad or tries to get me to upgrade to premium, making it unusable.

Connectivity Issues

Users report significant difficulties in connecting the app to their TVs, with many unable to establish a connection despite following instructions. This issue is compounded by the app's failure to support certain TV models, leading to user dissatisfaction.

The app doesn't connect to my smart TV or provide guidance on how to do so.

Misleading Free Trial

The app's free trial is perceived as misleading, as it requires users to sign up for a subscription, leading to unexpected charges. Users feel deceived by the trial's terms, which are not clearly communicated.

The 'free trial' puts you on a $40 per month recurring subscription without clear notice.

Limited Functionality

Even when the app connects, its functionality is severely limited, with users only able to control basic features like volume. This lack of comprehensive control undermines the app's value proposition as a universal remote.

The remote couldn't control anything but the volume and play/pause, despite being connected.

Difficult Cancellation

Users find it challenging to cancel their subscriptions, with unclear instructions and persistent charges even after cancellation attempts. This issue leads to frustration and a sense of being trapped in an unwanted service.

I've requested cancellation several times, but my card is still being charged weekly.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Ad Overload

Connectivity Issues

Misleading Free Trial

Limited Functionality

Difficult Cancellation

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is riddled with ads and constantly pushes for premium upgrades, making the free version unusable. Either charge for the app or deliver a working free product.

Jerrod Scott

Week of July 22nd, 2025

The subscription model is too expensive for a remote app. I can buy a physical remote for less than the yearly subscription cost.

DC1506

Week of July 22nd, 2025

The app doesn't work as advertised; it only controls the volume and is full of ads. I want my money back.

Robert Register

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is riddled with ads and constantly pushes for premium upgrades, making the free version unusable. Either charge for the app or deliver a working free product.

Candice Wu

App Store

The subscription model is too expensive for a remote app. I can buy a physical remote for less than the yearly subscription cost.

Kelly Williams

Google Play

The app doesn't work as advertised; it only controls the volume and is full of ads. I want my money back.

Koray Okumus

Google Play

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User Experience Report

Report Date

Universal Remote・TV Control

Top Insights This Week

High Subscription Costs

Intrusive Ads

Connectivity Issues

Difficult Cancellation Process

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts