Owlet Dream

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Owlet Dream

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Owlet Dream's key feedback

1

Connection Issues

A significant number of users, approximately 40%, report persistent connection issues with the app and devices, such as the camera and sock frequently disconnecting from Wi-Fi or failing to pair. This leads to frustration as the devices are unreliable for monitoring their babies, especially during critical times.

The camera and sock constantly disconnect, making it impossible to rely on them for monitoring my baby.

2

App Performance

Around 35% of users experience slow app performance, including long loading times and frequent crashes. This affects the ability to quickly access live feeds or data, which is crucial for parents needing immediate information about their child's status.

The app takes forever to load, and sometimes I have to restart it multiple times just to see my baby's live feed.

3

Notification Problems

Approximately 25% of users are frustrated with the app's notification system, which either fails to alert them in a timely manner or is overly sensitive, causing unnecessary alarms. This inconsistency undermines the app's reliability as a monitoring tool.

The app's notifications are delayed, and sometimes I don't get alerts until long after the event has occurred.

4

Subscription Model

About 20% of users are dissatisfied with the introduction of a subscription model for features that were previously free. This change has led to feelings of being exploited, as users now have to pay extra for functionalities they expected to be included with the initial purchase.

I used to be able to access video clips for free, but now they're locked behind a subscription, which feels like a cash grab.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Nanit
Nanit receives high praise for its reliable video streaming, user-friendly app, and helpful features like sleep tracking and breathing monitoring. Users appreciate the peace of mind it provides, although some express frustration with subscription costs and occasional connectivity issues.

#2 RUNNER UP

Owlet Dream
Owlet Dream garners mixed feedback, with users appreciating the peace of mind provided by the Dream Sock and app when they work. However, many users report frequent connectivity issues, app crashes, and dissatisfaction with recent updates that have removed useful features, leading to frustration given the product's high cost.

#3 Straggler

Hatch Baby
Hatch Baby users find the app useful for tracking baby data, but it is plagued by frequent crashes and data loss, causing significant frustration. The app's instability and lack of reliable support have led many users to consider alternative solutions despite the product's potential benefits.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Nanit
#1 Users Choice
Nanit receives high praise for its reliable video streaming, user-friendly app, and helpful features like sleep tracking and breathing monitoring. Users appreciate the peace of mind it provides, although some express frustration with subscription costs and occasional connectivity issues.
Owlet Dream
#2 Runner-up
Owlet Dream garners mixed feedback, with users appreciating the peace of mind provided by the Dream Sock and app when they work. However, many users report frequent connectivity issues, app crashes, and dissatisfaction with recent updates that have removed useful features, leading to frustration given the product's high cost.
Hatch Baby
#3 Straggler
Hatch Baby users find the app useful for tracking baby data, but it is plagued by frequent crashes and data loss, causing significant frustration. The app's instability and lack of reliable support have led many users to consider alternative solutions despite the product's potential benefits.

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Nuggets

Major Highlights of the Week

Connection Instability
The app frequently disconnects from the camera and sock, causing significant frustration and rendering the monitoring system unreliable. Users report having to repeatedly reset or reinstall the app to regain functionality.
The camera constantly disconnects, and I have to reset everything multiple times a day.
Slow App Performance
The app takes an excessive amount of time to load, especially when trying to view live video feeds or access health data, which is critical for monitoring infants. This delay is particularly problematic during urgent situations.
It takes forever to load the app, making it useless in emergencies.
Inconsistent Notifications
Notifications for critical alerts such as low oxygen levels or disconnections are delayed or fail to appear, undermining the app's primary function of providing timely alerts for infant safety.
I don't get notifications unless the app is open, which defeats the purpose.
Frequent False Alarms
The app and devices often trigger false alarms due to minor movements or connectivity issues, causing unnecessary stress and alarm fatigue among users. This diminishes trust in the system's reliability.
The sock constantly gives false alarms for minor movements, waking everyone up.
Subscription Model Frustration
Recent updates have introduced a subscription model that locks previously free features behind a paywall, frustrating users who feel they are being unfairly charged for essential functionalities.
I now have to pay to access video clips that were previously free.
Poor Android Compatibility
The app performs significantly worse on Android devices compared to iOS, with users experiencing more frequent crashes, connectivity issues, and missing features, leading to dissatisfaction among Android users.
The app works fine on my wife's iPhone but is unusable on my Android.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Connection Instability
The app frequently disconnects from the camera and sock, causing significant frustration and rendering the monitoring system unreliable. Users report having to repeatedly reset or reinstall the app to regain functionality.
Slow App Performance
The app takes an excessive amount of time to load, especially when trying to view live video feeds or access health data, which is critical for monitoring infants. This delay is particularly problematic during urgent situations.
Inconsistent Notifications
Notifications for critical alerts such as low oxygen levels or disconnections are delayed or fail to appear, undermining the app's primary function of providing timely alerts for infant safety.
Frequent False Alarms
The app and devices often trigger false alarms due to minor movements or connectivity issues, causing unnecessary stress and alarm fatigue among users. This diminishes trust in the system's reliability.
Subscription Model Frustration
Recent updates have introduced a subscription model that locks previously free features behind a paywall, frustrating users who feel they are being unfairly charged for essential functionalities.
Poor Android Compatibility
The app performs significantly worse on Android devices compared to iOS, with users experiencing more frequent crashes, connectivity issues, and missing features, leading to dissatisfaction among Android users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The sock is amazing and reliable, but the app is not. It takes a very long time to load, sometimes not loading at all, and the video sometimes will not update. There are times where I’m holding my baby and open the app and see an old video of her laying in the crib.
Mia01023
The sock works great but the camera is terrible. Unless you like opening and closing the app over and over at peak hours (the middle of the night), don't bother with the camera. It will attempt to connect forever without error unless you get lucky and it connects by happenstance.
TheFinalPerry
The app is really slow to update sleep session information. It is really annoying when I try to look at the last sleep session information and the app acts like my baby is still sleeping when the monitor has been on the base station for over 2 hours.
Breanna Brogan

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The quotes of the week

Hear from some of the most impactful users to drive changes
The sock is amazing and reliable, but the app is not. It takes a very long time to load, sometimes not loading at all, and the video sometimes will not update. There are times where I’m holding my baby and open the app and see an old video of her laying in the crib.
Candice Wu
App Store
The sock works great but the camera is terrible. Unless you like opening and closing the app over and over at peak hours (the middle of the night), don't bother with the camera. It will attempt to connect forever without error unless you get lucky and it connects by happenstance.
Kelly Williams
Google Play
The app is really slow to update sleep session information. It is really annoying when I try to look at the last sleep session information and the app acts like my baby is still sleeping when the monitor has been on the base station for over 2 hours.
Koray Okumus
Google Play

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