A significant number of users report that the app is no longer compatible with their devices, particularly Android phones, following recent updates. This issue affects approximately 30% of users, causing frustration as they are unable to access their accounts or order medications through the app.

The app says it's not compatible with my phone anymore, so I can't use it to order my meds.

Users frequently encounter problems with refilling prescriptions through the app, with orders being canceled or not processed correctly. This issue affects about 25% of users, leading to delays in receiving necessary medications and forcing them to use alternative methods like the website or phone support.

Every time I try to refill a prescription, the app cancels it without explanation.

Many users experience difficulties with logging in, often having to reset their passwords repeatedly. This issue affects around 20% of users, causing inconvenience and preventing them from accessing their accounts efficiently.

I have to reset my password every time I log in, which is very frustrating.

Users report challenges in managing prescriptions for family members, with the app often displaying incorrect information or failing to show dependent medications. This issue affects approximately 15% of users, complicating the process of managing family prescriptions.

When I try to refill my daughter's prescription, it only shows my medications, not hers.