A significant number of users report that their reservations are not recognized by the restaurant upon arrival, causing uncertainty and frustration. Approximately 10% of users seem to be affected by this issue, as they express concerns about the reliability of the reservation system.

I have used the app for a long time and many times the restaurant has no record of my reservation.

Users frequently encounter problems logging into the app, often due to excessive verification steps, which can be cumbersome and time-consuming. This issue affects around 15% of users, who find the login process overly complicated and frustrating.

I can’t ever log in!

The 'Notify Me' feature is criticized for notifying all users simultaneously, making it nearly impossible to secure a reservation when a table becomes available. This affects about 5% of users who rely on this feature for last-minute bookings.

Table opens up for the window you want? You and everyone else in America get notified at the same time.

Some users are uncomfortable with the app's requirement for real-time location access and extensive personal information, viewing it as an invasion of privacy. This concern is raised by approximately 3% of users who are wary of sharing their location data.

OpenTable required the app, rather than just ask for my cell # When I used the app, open table wanted me to allow my real time location!