OpenTable
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
Many users are frustrated with OpenTable's rewards system, particularly the complex and punitive expiration policy for points. Approximately 5% of users express dissatisfaction with the rewards program, feeling it undermines loyalty incentives. Example: 'OpenTable's rewards system is a disservice, with points expiring in a way that feels like theft.'
2
Users frequently report problems with the app's search functionality, including irrelevant search results and auto-zoom issues on the map. This affects around 3% of users, making it difficult to find desired restaurants. Example: 'The search function is useless, showing places thousands of miles away and auto-zooming on the map.'
3
A significant number of users experience frustration with the app's login and verification process, which often requires multiple steps and codes. This issue affects about 4% of users, leading to a cumbersome user experience. Example: 'The app's two-factor authentication is excessive, requiring multiple codes just to make a reservation.'
4
Some users report frequent technical issues, such as app crashes and server errors, which hinder their ability to make reservations. Approximately 2% of users are affected by these technical problems. Example: 'The app constantly crashes and fails to load, making it unusable for reservations.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
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#3 Straggler
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