OpenEvidence

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of OpenEvidence's key feedback

NPI Requirement

Many users express frustration over the app's requirement for a U.S. NPI number, which excludes non-U.S. healthcare professionals and those in fields without NPIs, such as pharmacy students and veterinarians. Approximately 10% of users are affected by this issue.

As a veterinarian, I can't access the app because I don't have an NPI number.

Registration Issues

Users report difficulties with the registration process, including problems with the app not recognizing valid NPI numbers and being unable to proceed past the registration screen. This affects about 5% of users.

I can't register because the app doesn't recognize my valid NPI number.

Server Overload

Some users experience frequent server crashes and high demand messages, limiting their ability to use the app effectively. This issue impacts around 3% of users.

The app crashes after a few questions due to high traffic, making it hard to use.

Lack of Article Library

A few users find it cumbersome to locate previously read articles due to the absence of a saved articles library feature, affecting about 2% of users.

It's difficult to find specific articles again without a saved articles library feature.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

OpenEvidence

OpenEvidence receives overwhelmingly positive feedback for its accuracy, ease of use, and ability to provide quick, evidence-based answers. Users appreciate its comprehensive resources and the ability to access trusted medical information, although some users report issues with registration and app performance.

#2 RUNNER UP

DynaMed

DynaMed is praised for its concise, evidence-based information and user-friendly interface. Users find it more up-to-date and organized compared to competitors like UpToDate, although some experience technical issues with app updates and login requirements.

#3 Straggler

Epocrates

Epocrates is valued for its practical features like drug interaction checks and pill identification, making it a staple for many healthcare professionals. However, recent changes requiring subscriptions for previously free content have led to dissatisfaction among long-term users.

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Nuggets

Major Highlights of the Week

NPI Requirement

The app's requirement for a U.S. NPI number excludes many healthcare professionals, such as international physicians and non-physician roles, from accessing the platform. This limitation is seen as a significant barrier to entry for a broader audience of medical professionals.

As a veterinarian, I can't access the app because I don't have an NPI number.

Registration Issues

Users experience technical difficulties during the registration process, where valid NPI numbers are not recognized, preventing account creation. This issue frustrates potential users who are unable to access the app despite meeting the professional criteria.

I entered my real NPI number, but the app says it can't be recognized.

Server Overload

High demand leads to server crashes, limiting the number of queries users can make and rendering the app's functionality unreliable during peak times. This technical limitation undermines the app's utility as a dependable clinical decision support tool.

I can only ask 1-3 questions before the app crashes due to high traffic.

Credential Reverification

Frequent requests for users to reverify their credentials disrupt the user experience, causing frustration and inefficiency. This repetitive verification process is seen as an unnecessary hurdle for regular users.

I have to reverify my credentials a few times a week, which is annoying.

Content Storage

The absence of a feature to save and organize previously accessed articles and responses makes it cumbersome for users to reference past information. A library feature with note-taking capabilities is highly desired for better information management.

It's cumbersome to find specific articles again without a saved articles library feature.

Misinformation Concerns

There are concerns about the app spreading misinformation, particularly in sensitive medical areas, which could lead to harmful outcomes. This issue raises questions about the reliability and safety of the app's recommendations.

The app sometimes recommends therapies that exacerbate symptoms for certain conditions.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

NPI Requirement

Registration Issues

Server Overload

Credential Reverification

Content Storage

Misinformation Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

I query this app many times per week, on wide ranging topics. In addition to helpful answers to my questions, the references allow for rabbit hole exploration when desired.

cbode5

I really love OE and it helps in plenty of clinical scenarios. I especially love being able to read journal articles cited. My one complaint is that there is not a saved articles library feature. Having a library feature would be great.

Howdyhowdy123

Trying to sign up, but unfortunately, I can’t. I’m entering my NPI number, but it just says it can’t be recognized which makes no sense since it is my real NPI. Would be good to hear from their team so it can be remedied.

Ballsmatty

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The quotes of the week

Hear from some of the most impactful users to drive changes

I query this app many times per week, on wide ranging topics. In addition to helpful answers to my questions, the references allow for rabbit hole exploration when desired.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

OpenEvidence

Top Insights This Week

NPI Requirement

Registration Issues

Server Overload

Lack of Article Library

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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