A significant number of users, approximately 15%, report being scammed through the app, with unauthorized access to homes and personal information theft being major concerns. This issue highlights a critical security flaw in the app's self-tour feature, allowing scammers to exploit the system.

I was scammed using this app, and my identity was stolen after accessing a rental property.

Around 10% of users express frustration with the inability to delete their accounts and the app's retention of personal information. This lack of transparency and control over personal data is a major concern for users who wish to discontinue using the service.

I've been trying to delete my account for over two months, but the app refuses to do so and keeps my information.

Approximately 20% of users are dissatisfied with the self-tour feature, which often requires an agent despite being advertised as a self-service option. This inconsistency leads to wasted time and frustration for users expecting a seamless experience.

The app says self-tour is available, but when I try, I'm told I need an agent, which defeats the purpose.

About 12% of users report frequent app crashes, slow performance, and bugs that hinder their ability to use the app effectively. These technical issues significantly impact the user experience, making it difficult to browse and tour homes.

The app crashes regularly and won't let me schedule a tour, making it unusable.