Speedtest by Ookla
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users are frustrated with the constant stream of ads and survey interruptions, even after paying for ad removal. This issue affects approximately 10% of users, who feel misled by the promise of an ad-free experience. "I paid for no ads, yet I'm still bombarded with interruptions and surveys, which is extremely annoying."
2
Users report that the Speedtest VPN often fails to connect, leading to dissatisfaction among those who have paid for the premium service. This problem affects around 5% of users, who expect reliable VPN functionality. "I paid for the VPN, but it doesn't connect, and my support ticket remains unresolved."
3
The recent app design changes have been poorly received, with users complaining about the layout and functionality, particularly on iPads and Apple TVs. Approximately 7% of users are affected, finding the new design less user-friendly. "The new design is awful, with poor use of space and no option to disable unwanted features."
4
Some users have reported excessive data consumption by the app, which is unexpected and concerning. This issue affects about 3% of users, who are alarmed by the app's background data usage. "The app used 4.5GB of my data in just one minute, which is shocking and unacceptable."
COMPETITORS ANALYSIS
#1 USERS CHOICE
.png)
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)