OnTheMarket Property Search

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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OnTheMarket Property Search

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of OnTheMarket Property Search's key feedback

1

Accessibility Issues

The app lacks proper support for accessibility features like VoiceOver, making it difficult for visually impaired users to navigate. Approximately 5% of users have expressed frustration over this issue, highlighting the need for better accessibility options. Example: 'The app is not accessible for blind users, unlike Rightmove which works well with VoiceOver.'

The app is not accessible for blind users, unlike Rightmove which works well with VoiceOver.

2

Filter Malfunctions

Users frequently report that the app's filters do not work as intended, showing properties that do not match the selected criteria. This affects around 15% of users, leading to a frustrating search experience. Example: 'Filters don't work; I exclude shared ownership, but they still show up in results.'

Filters don't work; I exclude shared ownership, but they still show up in results.

3

Update Discontent

The recent app update has been poorly received, with users complaining about a clunky interface and loss of functionality. Approximately 20% of users have expressed dissatisfaction, preferring the previous version. Example: 'The new update is awful; it's clunky and has lost useful features.'

The new update is awful; it's clunky and has lost useful features.

4

Search and Save Issues

Many users experience problems with saving searches and properties, with the app often failing to retain user preferences. This issue affects about 10% of users, causing inconvenience and repeated input of search criteria. Example: 'The app doesn't save my searches, forcing me to re-enter criteria every time.'

The app doesn't save my searches, forcing me to re-enter criteria every time.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zoopla
Zoopla is praised for its user-friendly interface, comprehensive property listings, and useful features like map search and contact options. Users appreciate its ease of use and the ability to search by various criteria, although some wish for more detailed filters.

#2 RUNNER UP

Rightmove
Rightmove is generally well-received for its extensive property listings and reliable performance. However, some users find it less intuitive compared to competitors and express frustration with its limited filtering options and occasional technical issues.

#3 Straggler

OnTheMarket Property Search
OnTheMarket receives mixed feedback, with users appreciating its clean interface and early property listings. However, many criticize its lack of user-friendly features, frequent technical glitches, and limited property database compared to competitors like Rightmove and Zoopla.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zoopla
#1 Users Choice
Zoopla is praised for its user-friendly interface, comprehensive property listings, and useful features like map search and contact options. Users appreciate its ease of use and the ability to search by various criteria, although some wish for more detailed filters.
Rightmove
#2 Runner-up
Rightmove is generally well-received for its extensive property listings and reliable performance. However, some users find it less intuitive compared to competitors and express frustration with its limited filtering options and occasional technical issues.
OnTheMarket Property Search
#3 Straggler
OnTheMarket receives mixed feedback, with users appreciating its clean interface and early property listings. However, many criticize its lack of user-friendly features, frequent technical glitches, and limited property database compared to competitors like Rightmove and Zoopla.

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Nuggets

Major Highlights of the Week

Accessibility Issues
The app lacks proper VoiceOver support, making it inaccessible for visually impaired users. This oversight in accessibility features is a significant barrier for blind users who rely on screen readers.
The app is unusable for blind users due to poor VoiceOver support and unlabelled buttons.
Filter Failures
The app's filtering system is ineffective, often displaying properties that users explicitly choose to exclude, such as shared ownership or auction properties. This failure in the filtering mechanism leads to user frustration and inefficiency in property searches.
Despite selecting filters to exclude shared ownership, the app still shows these properties.
Update Backlash
Recent updates have degraded the user experience, with complaints about the new layout being clunky and less intuitive. Users find the redesign cumbersome, leading to dissatisfaction and a preference for the previous version.
Search Persistence
The app does not retain search criteria or user preferences between sessions, forcing users to re-enter information repeatedly. This lack of persistence in search settings is a major inconvenience and disrupts the user experience.
Login and Sync Issues
Users face difficulties with login and synchronization, including frequent logouts and loss of saved properties. These technical issues hinder the app's reliability and user trust.
I keep getting logged out, and my saved properties are lost, which is very annoying.
Map and Navigation Problems
The app's map feature is problematic, with users reporting issues like maps taking up too much screen space and difficulty in navigating property details. These navigation challenges detract from the app's usability.
The map occupies most of the screen, making it hard to view property details effectively.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Accessibility Issues
The app lacks proper VoiceOver support, making it inaccessible for visually impaired users. This oversight in accessibility features is a significant barrier for blind users who rely on screen readers.
Filter Failures
The app's filtering system is ineffective, often displaying properties that users explicitly choose to exclude, such as shared ownership or auction properties. This failure in the filtering mechanism leads to user frustration and inefficiency in property searches.
Update Backlash
Recent updates have degraded the user experience, with complaints about the new layout being clunky and less intuitive. Users find the redesign cumbersome, leading to dissatisfaction and a preference for the previous version.
Search Persistence
The app does not retain search criteria or user preferences between sessions, forcing users to re-enter information repeatedly. This lack of persistence in search settings is a major inconvenience and disrupts the user experience.
Login and Sync Issues
Users face difficulties with login and synchronization, including frequent logouts and loss of saved properties. These technical issues hinder the app's reliability and user trust.
Map and Navigation Problems
The app's map feature is problematic, with users reporting issues like maps taking up too much screen space and difficulty in navigating property details. These navigation challenges detract from the app's usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The developers of this app appear to be blissfully unaware of VoiceOver. If you're blind, install Rightmove, this app works beautifully with VoiceOver and there are no issues there with un-labelled buttons or setting filters. Developers, check your homework, didn't you learn this at school?
jbp🍑
Compared to Rightmove this is a frustrating app. Having to manually select lists to save properties to is cumbersome and regularly see properties saved to the wrong list. The app resets if I’m viewing a property and then switch to another app which is annoying when trying to compare data from different apps.
BrookeBot2.0
The app is ok, but in comparison to Rightmove, this app includes 30% less of the properties that are for sale in my experience. This makes it a bit redundant to use as an app to find properties that are on the market.
Successful Exterminator 262

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The quotes of the week

Hear from some of the most impactful users to drive changes
The developers of this app appear to be blissfully unaware of VoiceOver. If you're blind, install Rightmove, this app works beautifully with VoiceOver and there are no issues there with un-labelled buttons or setting filters. Developers, check your homework, didn't you learn this at school?
Candice Wu
App Store
Compared to Rightmove this is a frustrating app. Having to manually select lists to save properties to is cumbersome and regularly see properties saved to the wrong list. The app resets if I’m viewing a property and then switch to another app which is annoying when trying to compare data from different apps.
Kelly Williams
Google Play
The app is ok, but in comparison to Rightmove, this app includes 30% less of the properties that are for sale in my experience. This makes it a bit redundant to use as an app to find properties that are on the market.
Koray Okumus
Google Play

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