I’ve been a One Medical subscriber for a few years now, and have typically used them for primary care physician visits with no issues. Recently, I set up a short (10 min) call with a provider on their platform, and to my surprise, was charged about $600 for the short visit. To make matters worse, the way they coded my virtual visit (as an in-person appointment) also meant it bypassed my insurance benefits, leaving me on the hook for most of the cost. They offer urgent remote calls as part of their subscription fee, but provide confusing options with minimal information right next to it, and bill dishonestly so that when you do make a simple mistake (which I think they’re banking on), it will cost you big time. I’ll likely be canceling my subscription as they are not at all willing to reconsider their dishonest billing policies when called out. Find a doctor directly. One Medical is at best a minor convenience and at worst a huge headache practicing dishonest policies in an already murky industry full of confusion.

I had my first virtual visit with Eric, NP, and it was a great experience. I was able to be seen in 5 minutes, and the NP was very kind, helpful, and easy to talk to. This was during my 2 week trial, and I will definitely continue my membership with One Medical!

This app is a joke I went on here desperate for help because I had a free trial through Amazon. I had a cold and instead of offering me medicine to manage the symptoms they told me it would go away in 2 weeks and they weren't going to give me anything so I had to go to my primary care physician's REAL doctor not a PA and paid $70 for the visit which I didn't have and they gave me the prescriptions I needed. This app costed me for no reason when they could've just listened to their patient.