One4all Gift Cards

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of One4all Gift Cards's key feedback

Apple Wallet Issues

Many users face difficulties adding their One4all Gift Cards to Apple Wallet, with approximately 20% of reviews mentioning repeated failures and errors during the process. This issue prevents users from utilizing their cards for in-store purchases, leading to significant frustration.

Every time I attempt to add to Apple Wallet, it fails.

iOS Compatibility Problems

The app's requirement for iOS 17 or higher is a significant barrier for users with older devices, affecting around 10% of users. This limitation forces users to either upgrade their devices or stop using the app, which is seen as unreasonable given the nature of gift cards.

The recent upgrade now requires iOS 17, which is beyond what my phone supports.

Login and Account Access Issues

Users frequently report problems with logging in and resetting passwords, with about 15% of reviews highlighting these issues. This prevents users from accessing their gift card balances and transaction histories, causing considerable inconvenience.

I can't even sign in, and password reset options are unavailable.

Transaction and Balance Confusion

Approximately 12% of users experience confusion with transaction histories and balance updates, especially when refunds are involved. This issue is exacerbated by discrepancies between app and retailer records, leading to difficulties in tracking card usage.

Under every card, it says 'No recent transactions' instead of showing recent ones.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

One4all Gift Cards

Pengu receives overwhelmingly positive feedback, with users praising its fun and engaging gameplay, especially for couples and friends. The app is appreciated for its ability to bring people together, although some users report issues with the OTP system and account access.

#2 RUNNER UP

One4all Gift Cards

One4all Gift Cards receives predominantly negative feedback, with users frustrated by difficulties in adding cards to Apple Wallet, checking balances, and spending the cards both online and in-store. Some users appreciate the concept and Apple Pay integration, but many find the app and customer service lacking.

#3 Straggler

Gift Card Granny

Gift Card Granny is generally well-received, with users appreciating the ease of finding discounted gift cards and the variety of options available. However, some users express concerns about the occasional delay in receiving cards and the customer service response time.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Apple Wallet Issues

Users face persistent errors when attempting to add their One4all Gift Cards to Apple Wallet, rendering the feature unusable. This issue significantly impacts the app's core functionality and user satisfaction.

Every time I try to add my card to Apple Wallet, it fails.

iOS Compatibility

The app's requirement for iOS 17+ excludes users with older devices, creating a barrier to access and reducing the app's usability for a significant portion of the user base.

The recent update requires iOS 17, which is not supported by my 5-year-old phone.

Users experience login failures and password reset issues, leading to account lockouts and preventing access to their gift card balances and transaction history.

I can't sign in or reset my password, leaving me unable to use my vouchers.

Transaction Visibility

The app fails to display recent transactions, forcing users to manually check their card details on the website, which can result in IP bans for suspicious activity.

I can't see recent transactions in the app, and checking online gets my IP banned.

Retailer Acceptance

The app lacks an updated directory of participating retailers, causing confusion and failed transactions when users attempt to spend their gift cards.

The app doesn't list where I can use the card, and some listed retailers don't accept it.

Monthly Fees

Users are frustrated by monthly deductions from their gift card balances for inactivity, which diminishes the card's value and user trust.

£0.90 is deducted monthly for not spending the gift card, reducing its value.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Apple Wallet Issues

iOS Compatibility

The app's requirement for iOS 17+ excludes users with older devices, creating a barrier to access and reducing the app's usability for a significant portion of the user base.

Users experience login failures and password reset issues, leading to account lockouts and preventing access to their gift card balances and transaction history.

Transaction Visibility

The app fails to display recent transactions, forcing users to manually check their card details on the website, which can result in IP bans for suspicious activity.

Retailer Acceptance

The app lacks an updated directory of participating retailers, causing confusion and failed transactions when users attempt to spend their gift cards.

Monthly Fees

Users are frustrated by monthly deductions from their gift card balances for inactivity, which diminishes the card's value and user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is difficult to use, and I can't even add my card to Apple Wallet. I've tried multiple times, and it's frustrating that the support team couldn't help either.

One4all rubbish

Week of July 16th, 2025

I recently updated the app, and now I can't log in or reset my password. It's been weeks, and I have vouchers to spend, but I can't access them.

c.o.r.d

Week of July 16th, 2025

The app doesn't show recent transactions for my cards, and I have to use the website, which often bans my IP for suspicious activity. It's crucial to see transactions for refunds, and the system is confusing when managing multiple cards.

AppleJackUK

Week of July 16th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app is difficult to use, and I can't even add my card to Apple Wallet. I've tried multiple times, and it's frustrating that the support team couldn't help either.

Candice Wu

App Store

I recently updated the app, and now I can't log in or reset my password. It's been weeks, and I have vouchers to spend, but I can't access them.

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

One4all Gift Cards

Top Insights This Week

Apple Wallet Issues

iOS Compatibility Problems

Login and Account Access Issues

Transaction and Balance Confusion

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts