Okta Verify

User Experience Report

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Okta Verify

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Okta Verify's key feedback

1

Push Notification Failures

Many users report that push notifications either fail to send or require multiple attempts to work, affecting approximately 40% of users. This issue causes significant delays and frustration, especially when users need to authenticate quickly.

Push notifications don't work, and I have to manually enter the code every time.

2

App Crashes and Freezes

A significant number of users experience frequent app crashes and freezes, making it difficult to access their accounts. This issue affects about 30% of users, leading to a poor user experience and increased frustration.

The app crashes every time I try to open it, making it impossible to use.

3

Device Transfer Issues

Users face challenges when transferring their Okta Verify account to a new device, often resulting in being locked out of their accounts. This problem affects around 25% of users, who find the process cumbersome and lacking clear instructions.

I can't transfer my account to my new phone, and now I'm locked out.

4

Complex Setup and Usage

The app's setup and usage are perceived as overly complex and confusing, with many users struggling to complete the verification process. Approximately 20% of users express dissatisfaction with the app's user interface and instructions.

The setup process is confusing, and I can't figure out how to complete the verification.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Google Authenticator
Google Authenticator receives mixed feedback, with users appreciating its simplicity and reliability, but expressing frustration over the lack of backup and recovery options, which can lead to loss of access when changing devices.

#2 RUNNER UP

Authy
Authy is praised for its cross-platform flexibility and ease of use, but recent updates have been criticized for poor UI changes, making it difficult for users to navigate and identify accounts, leading to dissatisfaction.

#3 Straggler

Okta Verify
Okta Verify receives mixed reviews, with some users finding it reliable and easy to use, while others experience issues with push notifications, app crashes, and difficulties in transferring accounts between devices, leading to frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Google Authenticator
#1 Users Choice
Google Authenticator receives mixed feedback, with users appreciating its simplicity and reliability, but expressing frustration over the lack of backup and recovery options, which can lead to loss of access when changing devices.
Authy
#2 Runner-up
Authy is praised for its cross-platform flexibility and ease of use, but recent updates have been criticized for poor UI changes, making it difficult for users to navigate and identify accounts, leading to dissatisfaction.
Okta Verify
#3 Straggler
Okta Verify receives mixed reviews, with some users finding it reliable and easy to use, while others experience issues with push notifications, app crashes, and difficulties in transferring accounts between devices, leading to frustration.

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Nuggets

Major Highlights of the Week

Wi-Fi Dependency
Okta Verify fails to function on mobile data, limiting user access to Wi-Fi-only environments. This connectivity issue disrupts user experience, especially in scenarios where Wi-Fi is unavailable.
The app only works on Wi-Fi, not on mobile data, which is frustrating when I'm not near a Wi-Fi connection.
Endless Verification Loop
Users experience a frustrating loop where Okta Verify requires verification from itself to log in, creating a paradoxical situation that prevents access. This design flaw significantly hampers usability and access to essential services.
I can't log in because Okta Verify asks for a code from itself, creating an endless loop.
Device Transfer Issues
Transferring Okta Verify to a new device is cumbersome, often requiring the old device or external support, which is impractical for users who have lost or replaced their phones. This lack of seamless device migration leads to user dissatisfaction.
I can't transfer Okta Verify to my new phone without the old one, making it a nightmare to set up again.
Push Notification Failures
Push notifications frequently fail to deliver or require app reopening, undermining the app's core functionality and causing significant delays in authentication processes. This inconsistency frustrates users and disrupts workflow.
Push notifications don't work unless I open the app, defeating their purpose.
App Crashes and Freezes
The app frequently crashes or freezes, requiring users to restart their phones to regain functionality, which is highly disruptive and inefficient. This instability severely impacts user trust and app reliability.
The app crashes constantly, and I have to restart my phone to use it.
Lack of Customer Support
Users report inadequate customer support, with unresolved issues and long wait times, leaving them without assistance during critical access problems. This lack of support exacerbates user frustration and diminishes brand reputation.
I've been waiting for support for weeks with no response, and my issue remains unresolved.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Wi-Fi Dependency
Okta Verify fails to function on mobile data, limiting user access to Wi-Fi-only environments. This connectivity issue disrupts user experience, especially in scenarios where Wi-Fi is unavailable.
Endless Verification Loop
Users experience a frustrating loop where Okta Verify requires verification from itself to log in, creating a paradoxical situation that prevents access. This design flaw significantly hampers usability and access to essential services.
Device Transfer Issues
Transferring Okta Verify to a new device is cumbersome, often requiring the old device or external support, which is impractical for users who have lost or replaced their phones. This lack of seamless device migration leads to user dissatisfaction.
Push Notification Failures
Push notifications frequently fail to deliver or require app reopening, undermining the app's core functionality and causing significant delays in authentication processes. This inconsistency frustrates users and disrupts workflow.
App Crashes and Freezes
The app frequently crashes or freezes, requiring users to restart their phones to regain functionality, which is highly disruptive and inefficient. This instability severely impacts user trust and app reliability.
Lack of Customer Support
Users report inadequate customer support, with unresolved issues and long wait times, leaving them without assistance during critical access problems. This lack of support exacerbates user frustration and diminishes brand reputation.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently logs me out and requires Okta FastPass to log in, even when other options like push notifications or biometric passwords are available. This has caused me to miss work, and there's no customer support to assist.
Qwasi0007
I updated the app and it logged me out of my Okta account. I can't access any of my accounts for school and to log into the Okta account I have to dual authenticate with Okta which is impossible until I login. Have been on hold for 50 minutes. There needs to be a # caller in line feature.
kiaso2
The app is slow and buggy, often requiring multiple attempts to log in. Push notifications don't work consistently, and the app frequently crashes, making it unreliable for work-related tasks.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently logs me out and requires Okta FastPass to log in, even when other options like push notifications or biometric passwords are available. This has caused me to miss work, and there's no customer support to assist.
Candice Wu
App Store
I updated the app and it logged me out of my Okta account. I can't access any of my accounts for school and to log into the Okta account I have to dual authenticate with Okta which is impossible until I login. Have been on hold for 50 minutes. There needs to be a # caller in line feature.
Kelly Williams
Google Play
The app is slow and buggy, often requiring multiple attempts to log in. Push notifications don't work consistently, and the app frequently crashes, making it unreliable for work-related tasks.
Koray Okumus
Google Play

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