OfferUp - Buy. Sell. Simple.

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

OfferUp - Buy. Sell. Simple.

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of OfferUp - Buy. Sell. Simple.'s key feedback

1

Excessive Ads

Many users are frustrated with the overwhelming number of ads, which disrupt the browsing experience and make the app difficult to use. Approximately 40% of users have mentioned this issue, indicating a significant impact on user satisfaction. "The app is filled with ads that pop up every few minutes, making it unusable."

2

App Performance Issues

Users frequently report that the app is slow, crashes, or fails to open, which hinders their ability to buy or sell items effectively. This issue affects about 30% of users, leading to a decline in app usability. "The app won't open anymore, it just freezes on the loading screen."

3

Poor Customer Support

There is a common complaint about the lack of effective customer support, with users feeling ignored or receiving automated responses. This affects around 20% of users, contributing to dissatisfaction with the service. "Customer support is non-existent, and I only get automated responses."

4

Account and Listing Issues

Users experience problems with account deactivation and listing management, such as listings being removed without explanation or difficulty in managing posts. This issue impacts about 15% of users, causing frustration and loss of trust. "My account was deactivated for no reason, and I can't get a response from support."

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Craigslist
Craigslist is praised for its simplicity and effectiveness in connecting local buyers and sellers. Users appreciate its long-standing reputation and the ability to find a wide range of items, although some express concerns about outdated listings and the need for better moderation.

#2 RUNNER UP

eBay
eBay is highly regarded for its vast selection and ease of use, with many users finding great deals and enjoying the platform's buyer protection. However, some sellers criticize the high fees and occasional issues with customer service, while buyers appreciate the variety and reliability.

#3 Straggler

OfferUp - Buy. Sell. Simple.
OfferUp receives mixed feedback, with users appreciating its convenience and local focus, but many express frustration over technical issues, excessive ads, and scams. While some users have positive experiences buying and selling, others are dissatisfied with customer service and app performance.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Craigslist
#1 Users Choice
Craigslist is praised for its simplicity and effectiveness in connecting local buyers and sellers. Users appreciate its long-standing reputation and the ability to find a wide range of items, although some express concerns about outdated listings and the need for better moderation.
eBay
#2 Runner-up
eBay is highly regarded for its vast selection and ease of use, with many users finding great deals and enjoying the platform's buyer protection. However, some sellers criticize the high fees and occasional issues with customer service, while buyers appreciate the variety and reliability.
OfferUp - Buy. Sell. Simple.
#3 Straggler
OfferUp receives mixed feedback, with users appreciating its convenience and local focus, but many express frustration over technical issues, excessive ads, and scams. While some users have positive experiences buying and selling, others are dissatisfied with customer service and app performance.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Ad Overload
The app is inundated with ads, making it difficult for users to navigate and use the platform effectively. This excessive advertising disrupts the user experience and drives users to consider alternative platforms.
The app is now filled with ads that pop up every few minutes, making it unusable.
Account Deactivation
Users are experiencing unexpected account deactivations without clear explanations or resolutions from customer support. This issue is causing frustration and loss of trust in the platform.
My account was deactivated for no reason, and customer support has not provided any explanation.
App Performance Issues
The app frequently crashes, freezes, and fails to load, leading to a poor user experience. These technical issues are causing users to abandon the app in favor of more reliable alternatives.
The app won't open anymore, and I've tried uninstalling and reinstalling it multiple times.
Notification Spam
Users are overwhelmed by irrelevant notifications, which are often mistaken for important messages. This spammy approach is leading to user disengagement and app uninstalls.
I keep getting notifications for items I'm not interested in, and it's very annoying.
Listing Visibility
Users feel that their listings are not being seen unless they pay for promotions, which is perceived as a pay-to-play model. This approach is discouraging sellers and reducing platform engagement.
My items get zero views unless I pay to promote them, which is frustrating.
Inconsistent Moderation
There are complaints about inconsistent enforcement of listing guidelines, with some users facing unfair removals while others see similar items allowed. This inconsistency is eroding user trust.
My listing was removed for being 'dangerous,' yet similar items remain on the platform.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Overload
The app is inundated with ads, making it difficult for users to navigate and use the platform effectively. This excessive advertising disrupts the user experience and drives users to consider alternative platforms.
Account Deactivation
Users are experiencing unexpected account deactivations without clear explanations or resolutions from customer support. This issue is causing frustration and loss of trust in the platform.
App Performance Issues
The app frequently crashes, freezes, and fails to load, leading to a poor user experience. These technical issues are causing users to abandon the app in favor of more reliable alternatives.
Notification Spam
Users are overwhelmed by irrelevant notifications, which are often mistaken for important messages. This spammy approach is leading to user disengagement and app uninstalls.
Listing Visibility
Users feel that their listings are not being seen unless they pay for promotions, which is perceived as a pay-to-play model. This approach is discouraging sellers and reducing platform engagement.
Inconsistent Moderation
There are complaints about inconsistent enforcement of listing guidelines, with some users facing unfair removals while others see similar items allowed. This inconsistency is eroding user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is flooded with ads, making it almost unusable. I used to love OfferUp, but now it's just frustrating to navigate with constant pop-ups and irrelevant notifications. It's a shame because it used to be a great platform.
A Google user
Week of July 22nd, 2025
OfferUp has become a ghost town with very few real buyers. My listings get no views unless I pay for promotion, and even then, the engagement is minimal. It's disappointing compared to how it used to be.
A Google user
Week of July 22nd, 2025
The app's interface is clunky and slow, and it often crashes. It's frustrating that I can't post from a desktop, which would be much more efficient. OfferUp needs to improve its user experience significantly.
Franz Schneider
Week of July 22nd, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is flooded with ads, making it almost unusable. I used to love OfferUp, but now it's just frustrating to navigate with constant pop-ups and irrelevant notifications. It's a shame because it used to be a great platform.
Candice Wu
App Store
OfferUp has become a ghost town with very few real buyers. My listings get no views unless I pay for promotion, and even then, the engagement is minimal. It's disappointing compared to how it used to be.
Kelly Williams
Google Play
The app's interface is clunky and slow, and it often crashes. It's frustrating that I can't post from a desktop, which would be much more efficient. OfferUp needs to improve its user experience significantly.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore