OfferUp - Buy. Sell. Simple.
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users are frustrated with the overwhelming number of ads, which disrupt the browsing experience and make the app difficult to use. Approximately 40% of users have mentioned this issue, indicating a significant impact on user satisfaction. "The app is filled with ads that pop up every few minutes, making it unusable."
2
Users frequently report that the app is slow, crashes, or fails to open, which hinders their ability to buy or sell items effectively. This issue affects about 30% of users, leading to a decline in app usability. "The app won't open anymore, it just freezes on the loading screen."
3
There is a common complaint about the lack of effective customer support, with users feeling ignored or receiving automated responses. This affects around 20% of users, contributing to dissatisfaction with the service. "Customer support is non-existent, and I only get automated responses."
4
Users experience problems with account deactivation and listing management, such as listings being removed without explanation or difficulty in managing posts. This issue impacts about 15% of users, causing frustration and loss of trust. "My account was deactivated for no reason, and I can't get a response from support."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.
Search for product issues and validate hypotheses.
Receive an AI summary, relevant tickets, sentiment and more.
Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.
Transform feedback into actionable trends and categories.
Use AI to turn feedback into impactful business actions.
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
Unify and analyze public competitor feedback to benchmark against their performance.
Learn from competitors' strengths and avoid their mistakes.
Create monthly SWOT comparisons.
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.