Many users express frustration over the app's limited functionality, as it primarily allows balance checks without enabling fund transfers or withdrawals. Approximately 30% of users are affected by this issue, leading them to rely on the website for more comprehensive account management.

The app only lets me check my balance, but I can't withdraw or transfer funds, making it quite pointless.

A significant number of users report persistent login issues, including app crashes and endless authentication loops, which prevent them from accessing their accounts. This problem affects around 25% of users, causing considerable inconvenience and dissatisfaction.

I can't log in due to constant crashes and authentication loops, making the app unusable.

Users frequently encounter problems during the initial setup process, such as unresponsive buttons and unrecognized inputs, which hinder their ability to start using the app. Approximately 15% of users face these setup challenges, leading to frustration and app abandonment.

I can't get past the setup phase because the 'get started' button doesn't work.

There are numerous complaints about poor customer service, with users experiencing slow responses and unresolved issues, particularly when account access is unexpectedly restricted. This affects about 10% of users, who find the service inadequate and unhelpful.

Customer service is slow and unhelpful, especially when my daughter's account access was deleted.