Notion: Notes, Tasks, AI

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Notion: Notes, Tasks, AI's key feedback

Verification Issues

Users face significant challenges with the verification process, which is cumbersome and time-sensitive, affecting approximately 5% of users. This issue is particularly frustrating due to delays in receiving verification emails and unclear code requirements.

The verification process is frustratingly slow and unclear, making it hard to get started.

Mobile App Glitches

The mobile app experience is plagued by glitches, including frequent crashes and slow performance, impacting around 15% of users. These issues make it difficult to use the app effectively on mobile devices, leading to a preference for desktop use.

The mobile app is glitchy and slow, making it hard to use compared to the desktop version.

AI Integration Concerns

Some users are dissatisfied with the AI features, feeling they are intrusive and unnecessary, affecting about 10% of users. The AI is seen as a distraction rather than a helpful tool, with some users preferring basic functionality over AI enhancements.

The AI features are intrusive and unnecessary, detracting from the app's core functionality.

Data Loss and Sync Issues

Users report data loss and synchronization problems, which are critical issues affecting approximately 8% of users. These problems lead to lost work and frustration, especially when data does not sync properly across devices.

I lost important data due to sync issues, which is incredibly frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Notion: Notes, Tasks, AI

Notion receives mixed feedback. Users praise its versatility and ability to replace multiple apps, but many criticize its performance, especially on mobile, citing lag and crashes. The desktop version is favored, while the mobile app is seen as slow and glitchy.

#2 RUNNER UP

Evernote

Evernote has a long-standing user base that appreciates its organizational capabilities and cross-platform syncing. However, recent updates have introduced ads and limitations on free accounts, leading to dissatisfaction among users who feel the app has become less user-friendly and more commercialized.

#3 Straggler

Microsoft OneNote

Microsoft OneNote is valued for its organizational features and integration with other Microsoft products. Users appreciate its versatility for note-taking and project management, but some experience syncing issues and find the mobile app less reliable compared to the desktop version.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Verification Delays

The verification process is cumbersome due to email delays and unclear code formats, causing frustration and hindering user onboarding. Streamlining the verification process could enhance user experience and retention.

I can't get verified because the email code takes too long to arrive and is confusing to enter.

Data Loss

Users experience data loss after updates, which undermines trust in the app's reliability and data integrity. Ensuring robust data backup and recovery mechanisms is crucial to prevent user attrition.

The last update wiped my data, losing all my custom planning and tracking work.

SSO Crashes

The app crashes frequently when using Single Sign-On (SSO), disrupting user sessions and causing frustration. Addressing SSO stability issues is essential for seamless user access and satisfaction.

Time Input Glitch

A glitch causes time entries to revert to 12 am, affecting task scheduling and accuracy. Fixing this basic functionality is critical for maintaining user trust in the app's organizational capabilities.

Every time I enter the time in a cell, it reverts to 12 am, making it hard to stay organized.

AI Overemphasis

The forced integration of AI features is seen as intrusive and environmentally unfriendly, detracting from the app's core functionality. Offering an opt-out for AI features could improve user satisfaction.

The AI tools are being forced on me, and it's bad for the environment.

Mobile App Instability

The mobile app is unstable, with frequent crashes and blank screens, especially on Android devices. Improving mobile app performance is vital for a consistent cross-platform user experience.

The app constantly requires reinstalling and pages or notes don't load properly.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Verification Delays

Data Loss

Users experience data loss after updates, which undermines trust in the app's reliability and data integrity. Ensuring robust data backup and recovery mechanisms is crucial to prevent user attrition.

SSO Crashes

The app crashes frequently when using Single Sign-On (SSO), disrupting user sessions and causing frustration. Addressing SSO stability issues is essential for seamless user access and satisfaction.

Time Input Glitch

AI Overemphasis

Mobile App Instability

The mobile app is unstable, with frequent crashes and blank screens, especially on Android devices. Improving mobile app performance is vital for a consistent cross-platform user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love Notion, but with SSO, the app crashes every time I get timed out and have to re-login. I sometimes have to quit and restart the app numerous times before it works.

dkonigs

I would LOVE to use Notion on mobile as fluidly as I do on desktop, but adding and managing my databases is a real clunky experience.

ESC1985

This app does about everything you can think of. But not as you’d expect. My main reason for dumping it is the fact that it can’t handle repetitive tasks and activities. They say it can, and it does to some extent. But it’s too complicated for such a common function.

Raed Bilbessi

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

I love Notion, but with SSO, the app crashes every time I get timed out and have to re-login. I sometimes have to quit and restart the app numerous times before it works.

Candice Wu

App Store

I would LOVE to use Notion on mobile as fluidly as I do on desktop, but adding and managing my databases is a real clunky experience.

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Notion: Notes, Tasks, AI

Top Insights This Week

Verification Issues

Mobile App Glitches

AI Integration Concerns

Data Loss and Sync Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts