NordVPN: VPN Fast & Secure

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of NordVPN: VPN Fast & Secure's key feedback

Connection Issues

Many users report frequent disconnections and connectivity problems, especially when switching between Wi-Fi and mobile networks. This affects approximately 20% of users, leading to frustration and reduced usability.

The VPN keeps disconnecting, making it hard to maintain a stable connection.

Subscription Confusion

Users are frustrated with unclear subscription terms, including unexpected charges after free trials and difficulty in canceling subscriptions. This issue affects about 15% of users, causing dissatisfaction and distrust.

I was charged for a full year despite canceling during the trial period.

Speed Reduction

A significant number of users experience a noticeable drop in internet speed when using the VPN, which affects their browsing and streaming experiences. This issue impacts around 10% of users.

The VPN slows down my internet speed significantly, making it hard to use.

Customer Support Challenges

Users report difficulties in reaching effective customer support, with responses often being unhelpful or delayed. This affects approximately 10% of users, leading to unresolved issues and frustration.

Customer service is unresponsive and doesn't resolve my issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ExpressVPN

ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and ease of use. Users appreciate its seamless integration across devices and the strong security features it offers, making it a top choice for many.

#2 RUNNER UP

CyberGhost VPN

CyberGhost VPN is praised for its affordability and ease of use, with many users finding it reliable for streaming and general internet use. However, some users report occasional connectivity issues and dissatisfaction with customer support.

#3 Straggler

NordVPN: VPN Fast & Secure

NordVPN receives mixed feedback, with users appreciating its strong security features and fast speeds. However, there are frequent complaints about connectivity issues, aggressive marketing tactics, and difficulties with customer service.

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Nuggets

Major Highlights of the Week

Subscription Issues

Users are unexpectedly charged for full subscriptions despite opting for free trials, leading to dissatisfaction and refund requests. This indicates a need for clearer communication and transparency in subscription terms.

I signed up for a trial and was charged for an annual subscription. It didn't even work.

Connection Instability

Frequent disconnections and slow speeds are reported, especially when switching between networks, causing frustration and impacting usability. This suggests a need for improved network stability and seamless connectivity.

The VPN cuts out every 5 minutes or so leaving you browsing without it.

Customer Support Gaps

Users find it difficult to reach effective customer support, with complaints about unhelpful responses and unresolved issues. This highlights a need for more accessible and effective customer service solutions.

Very difficult to get in touch with customer support. I tried it and didn't like it.

Auto-Renewal Confusion

There is confusion and dissatisfaction regarding auto-renewal policies, with users feeling misled by unexpected charges. This indicates a need for clearer auto-renewal terms and user notifications.

From Loyal Advocate to Deeply Disappointed — A Word of Warning Loyal for 4 years, then got hit with HKD $1169 (USD $150) auto-renewal—4 to 5 TIMES what I paid before.

App Performance Issues

Users report that the app frequently crashes or fails to connect, particularly on Android devices, affecting overall user experience. This suggests a need for technical improvements and bug fixes.

The android app is horrendous, literally takes minutes to connect and the UI is so janky I really don't want to use it.

Misleading Free Trial

The app is perceived as misleading due to the lack of a genuine free trial, leading to user frustration and negative perceptions. This calls for a reevaluation of trial offerings to align with user expectations.

I downloaded NordVPN thinking I could at least try it for free, but the moment I opened it, it asked me to pay before I could use anything.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Issues

Connection Instability

Customer Support Gaps

Auto-Renewal Confusion

There is confusion and dissatisfaction regarding auto-renewal policies, with users feeling misled by unexpected charges. This indicates a need for clearer auto-renewal terms and user notifications.

App Performance Issues

Users report that the app frequently crashes or fails to connect, particularly on Android devices, affecting overall user experience. This suggests a need for technical improvements and bug fixes.

Misleading Free Trial

Quotes of the week

Hear from some of the most impactful users to drive changes

NordVPN's frequent disconnections and the need to manually reconnect are frustrating. Despite the auto-connect feature, I constantly have to check if I'm connected, which defeats the purpose of seamless protection.

StDSo

Week of July 22nd, 2025

I was charged for a full year despite signing up for a 3-day trial. The app didn't make it clear that I'd be charged immediately, and now I'm stuck with a service I didn't intend to purchase.

A Google user

Week of July 22nd, 2025

NordVPN's speed has significantly decreased over time, and I'm constantly switching servers to maintain a stable connection. It's disappointing as it used to be much faster.

A Google user

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I was charged for a full year despite signing up for a 3-day trial. The app didn't make it clear that I'd be charged immediately, and now I'm stuck with a service I didn't intend to purchase.

Kelly Williams

Google Play

NordVPN's speed has significantly decreased over time, and I'm constantly switching servers to maintain a stable connection. It's disappointing as it used to be much faster.

Koray Okumus

Google Play

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User Experience Report

Report Date

NordVPN: VPN Fast & Secure

Top Insights This Week

Connection Issues

Subscription Confusion

Speed Reduction

Customer Support Challenges

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts