Nordstrom Rack: Shop Deals
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users are frustrated with the app's inventory management, as items often appear available but are out of stock when attempting to purchase. This issue affects approximately 15% of users, leading to wasted time and dissatisfaction.
2
Many users experience technical difficulties with the app, such as slow loading times, frequent crashes, and login issues. These performance problems impact around 10% of users, making the shopping experience frustrating and unreliable.
3
Users report dissatisfaction with customer service, citing unhelpful or rude interactions and unresolved issues. This affects about 8% of users, leading to a negative perception of the brand's support.
4
A notable pain point for users is the high cost of shipping and returns, which is seen as unreasonable compared to competitors. This issue affects approximately 12% of users, discouraging them from making purchases.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)