Nordstrom Rack: Shop Deals

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Nordstrom Rack: Shop Deals's key feedback

App Glitches and Crashes

Many users report frequent app crashes and glitches, making it difficult to browse and complete purchases. Approximately 15% of users experience these issues, leading to frustration and a poor shopping experience.

The app constantly freezes and crashes, making it impossible to shop without reselecting filters repeatedly.

Inventory and Availability Issues

Customers often find items listed as available, only to discover they are sold out at checkout. This affects about 10% of users, causing dissatisfaction and wasted time.

Items show as available but are sold out when added to the cart, which is very frustrating.

Shipping and Delivery Problems

Users frequently encounter issues with shipping, such as delays and high costs, affecting around 8% of customers. This leads to dissatisfaction with the overall service.

Shipping is slow and expensive, with packages often delayed beyond the estimated delivery date.

Customer Service Challenges

A significant number of users report poor customer service experiences, including unhelpful agents and unresolved issues, impacting about 7% of users.

Customer service is unresponsive and unhelpful, making it difficult to resolve issues with orders.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Saks OFF 5TH

Saks OFF 5TH receives high praise for its easy-to-use app, great deals on designer items, and excellent customer service. Users appreciate the quality of products and the significant savings they can achieve.

#2 RUNNER UP

Nordstrom Rack: Shop Deals

Nordstrom Rack: Shop Deals has mixed feedback, with users appreciating the variety of brands and deals but expressing frustration over app glitches, login issues, and disappearing cart items. While some users love the shopping experience, others find the app's technical problems a significant barrier.

#3 Straggler

TJ Maxx

TJ Maxx's app is criticized for frequent login issues, poor customer service, and a lack of functionality, such as accessing rewards and making purchases. Users are frustrated with the app's performance and the inability to resolve issues effectively.

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Nuggets

Major Highlights of the Week

Inventory Mismatch

The app frequently displays items as available, but they are often out of stock when added to the cart, leading to a frustrating shopping experience. This inconsistency in inventory management undermines customer trust and satisfaction.

Items show as available but are sold out when added to the cart.

Checkout Errors

Users encounter persistent errors during the checkout process, preventing them from completing purchases. This technical issue disrupts the user journey and results in lost sales opportunities.

Cannot complete purchase due to server error at checkout.

Shipping Delays

Customers report significant delays in shipping, with items taking longer than expected to arrive. This issue affects customer satisfaction and may deter future purchases.

Order placed nine days ago still hasn't left the facility.

App Glitches

The app frequently crashes and freezes, making it difficult for users to browse and shop effectively. These technical glitches degrade the overall user experience and may lead to app abandonment.

App constantly freezes and crashes, making browsing impossible.

Return Policy Frustrations

The return process is cumbersome and costly, with users facing high return fees and restrictive policies. This discourages repeat purchases and negatively impacts customer loyalty.

Charged $9.95 to return used damaged items.

Customer Service Issues

Users experience poor customer service, with unhelpful and unresponsive support. This lack of effective customer support damages the brand's reputation and customer relationships.

Customer service is terrible; they don't listen and can't help.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Inventory Mismatch

Checkout Errors

Users encounter persistent errors during the checkout process, preventing them from completing purchases. This technical issue disrupts the user journey and results in lost sales opportunities.

Shipping Delays

Customers report significant delays in shipping, with items taking longer than expected to arrive. This issue affects customer satisfaction and may deter future purchases.

App Glitches

The app frequently crashes and freezes, making it difficult for users to browse and shop effectively. These technical glitches degrade the overall user experience and may lead to app abandonment.

Return Policy Frustrations

The return process is cumbersome and costly, with users facing high return fees and restrictive policies. This discourages repeat purchases and negatively impacts customer loyalty.

Customer Service Issues

Users experience poor customer service, with unhelpful and unresponsive support. This lack of effective customer support damages the brand's reputation and customer relationships.

Quotes of the week

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The app constantly freezes and crashes, making browsing nearly impossible. Every time it glitches, I have to reselect all my brand filters, which defeats the purpose of a personalized shopping experience. Please fix the freezing issues and allow users to save filter preferences.

177Y12EEN

Week of July 22nd, 2025

The app's inventory system is frustrating. Items show as available but are sold out when added to the cart. This happens every time I try to shop, and it's a waste of time. Please update the inventory system to reflect real-time availability.

Jessica Hannum

Week of July 22nd, 2025

The app's update erased all my wishlists and past purchases, making it difficult to track my orders. The new interface is not user-friendly, and I miss the old version. Please bring back the previous features that made the app easy to use.

Anna Y

Week of July 22nd, 2025

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The quotes of the week

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User Experience Report

Report Date

Nordstrom Rack: Shop Deals

Top Insights This Week

App Glitches and Crashes

Inventory and Availability Issues

Shipping and Delivery Problems

Customer Service Challenges

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts