Coverstar - Positive Social

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Coverstar - Positive Social's key feedback

Account Issues

Many users experience problems with account management, such as being logged out unexpectedly or being unable to sign in. Approximately 10% of users report these issues, which can be frustrating and hinder their ability to use the app effectively.

I keep getting logged out of my account and can't sign back in.

Video Posting Limitations

Users express dissatisfaction with the limitations on video length and the requirement to watch ads or pay for premium features to post longer videos. This affects around 15% of users who feel restricted by these limitations.

I don't like how you have to pay to make longer videos.

Glitches and Lag

A significant number of users report that the app is glitchy and lags frequently, which affects their overall experience. Approximately 20% of users mention these technical issues, which can disrupt their enjoyment of the app.

The app is very glitchy and often lags when I try to use it.

Samsung User Disadvantages

Samsung users report having fewer features compared to iPhone users, such as missing filters and other functionalities. This affects about 5% of users who feel they are not getting the full app experience.

Samsung users don't have the same features as iPhone users, like filters.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Coverstar - Positive Social

Coverstar is highly praised for its positive and safe environment for kids, with users appreciating its kid-friendly features and lack of toxic content. However, some users express frustration over premium features and technical issues like account access and app loading problems.

#2 RUNNER UP

TikTok

TikTok is loved for its entertaining content and ability to connect users with others, but it faces criticism for issues like account security, content moderation, and technical glitches. Despite these concerns, many users find it an essential platform for creativity and social interaction.

#3 Straggler

Instagram

Instagram is appreciated for its ability to connect people and promote businesses, but users frequently report issues with account suspensions, technical glitches, and unwanted content. While many enjoy the platform's features, there is a notable dissatisfaction with recent updates and customer support.

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Nuggets

Major Highlights of the Week

Content Visibility Bias

Certain communities, like the therian and furry communities, feel underrepresented on the platform's For You Page (FYP), leading to perceptions of unfair visibility. This could indicate a need for more inclusive content algorithms to ensure diverse community representation.

The therian and furry communities are never seen on the FYP, making it feel unfair.

Premium Inequity

Users express dissatisfaction with the premium model, feeling that it creates an unfair advantage for those who can afford it, particularly in terms of video length and hosting challenges. This suggests a need to reassess the value proposition of premium features to ensure equitable user experiences.

It's unfair that only premium users can make longer videos and host challenges.

Samsung Feature Disparity

Samsung users report a lack of features compared to iPhone users, such as filters and sound options, which affects their overall app experience. Addressing these disparities could improve user satisfaction and engagement across different device platforms.

Samsung users don't have access to the same features as iPhone users, like filters.

Account Access Issues

Numerous users experience difficulties with account access, including being logged out unexpectedly and challenges in recovering accounts, which disrupts user engagement. Streamlining the account recovery process could enhance user retention and satisfaction.

I got logged out of my account and can't get back in, losing all my followers.

Ad Overload

The frequency of ads, especially when posting videos, is a common complaint, suggesting that the ad experience may be intrusive and detract from user enjoyment. Optimizing ad placement and frequency could improve the user experience.

There are too many ads, especially when trying to post videos.

Glitchy Performance

Users frequently report glitches, such as videos not loading or app crashes, which negatively impact the app's usability and user satisfaction. Enhancing app stability and performance could significantly improve the user experience.

The app is very glitchy, with videos not loading and frequent crashes.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Content Visibility Bias

Premium Inequity

Samsung Feature Disparity

Account Access Issues

Ad Overload

Glitchy Performance

Quotes of the week

Hear from some of the most impactful users to drive changes

I love Coverstar because it’s like a kid-friendly TikTok, but the time limit is frustrating. It should allow at least 5 minutes for non-premium users. Other than that, it's a great app, and I'm trying to get 200 fans!

Olivia🌸💖

Week of May 27th, 2025

I love this app, but it would be better if you could go live and have fun filters like ranking filters. It’s a great platform, but these features would enhance the experience.

SmoSlays

Week of May 27th, 2025

Coverstar is amazing for kids, but it’s unfair that only verified users get longer videos. Everyone should have the chance to create longer content without needing premium.

Emma_ly

Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I love this app, but it would be better if you could go live and have fun filters like ranking filters. It’s a great platform, but these features would enhance the experience.

Kelly Williams

Google Play

Coverstar is amazing for kids, but it’s unfair that only verified users get longer videos. Everyone should have the chance to create longer content without needing premium.

Koray Okumus

Google Play

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User Experience Report

Report Date

Coverstar - Positive Social

Top Insights This Week

Account Issues

Video Posting Limitations

Glitches and Lag

Samsung User Disadvantages

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts