Nimble Rx

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Nimble Rx

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Nimble Rx's key feedback

1

Login Issues

A significant number of users, approximately 10%, report difficulties with the login process, often getting stuck in loops or receiving expired links, rendering the app unusable for them. This issue severely impacts their ability to manage prescriptions effectively.

I can't log in because the links do not load anything.

2

Delivery Delays

Around 5% of users experience delays in medication delivery, which can be critical for those needing timely access to prescriptions. This issue causes frustration and anxiety, especially when medications are essential for health maintenance.

Needed them on Monday and it is now Thursday evening and notta...no update...no delivery.

3

App Glitches

Approximately 7% of users encounter frequent app glitches, such as freezing, crashing, or requiring constant updates, which disrupts their ability to use the app smoothly and efficiently.

This app is constantly asking for updates and is just a hassle.

4

Customer Support Lacking

About 4% of users report inadequate customer support, with no effective way to resolve issues through the app, leading to unresolved problems and dissatisfaction.

They provide a support email to contact if you need help. When emailed, you get an error message back letting you know the email address is not monitored.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GoodRx
GoodRx is highly praised for its ability to significantly reduce medication costs, with users appreciating the savings and ease of use. Many users express gratitude for the financial relief it provides, especially those without insurance or on fixed incomes.

#2 RUNNER UP

Nimble Rx
Nimble Rx receives mixed feedback; while many users appreciate its convenience, ease of use, and reliable delivery service, others face significant issues with login processes and app functionality, leading to frustration and dissatisfaction.

#3 Straggler

Capsule
Capsule has a mix of positive and negative reviews, with users appreciating the convenience and customer service when it works, but many report issues with delivery reliability, customer support, and app functionality, leading to dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
GoodRx
#1 Users Choice
GoodRx is highly praised for its ability to significantly reduce medication costs, with users appreciating the savings and ease of use. Many users express gratitude for the financial relief it provides, especially those without insurance or on fixed incomes.
Nimble Rx
#2 Runner-up
Nimble Rx receives mixed feedback; while many users appreciate its convenience, ease of use, and reliable delivery service, others face significant issues with login processes and app functionality, leading to frustration and dissatisfaction.
Capsule
#3 Straggler
Capsule has a mix of positive and negative reviews, with users appreciating the convenience and customer service when it works, but many report issues with delivery reliability, customer support, and app functionality, leading to dissatisfaction.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience persistent login problems, often getting stuck in loops where login links redirect them back to the login page without granting access. This issue severely impacts the app's usability, making it difficult for users to manage their prescriptions effectively.
I request the email link, receive it, and when clicking on it am taken right back to the login screen.
Delivery Delays
There are significant delays in prescription deliveries, with some users reporting waiting several days without updates. This undermines the app's promise of timely medication delivery, causing frustration and potential health risks.
Needed them on Monday and it is now Thursday evening and notta...no update...no delivery.
Support Deficiencies
The app lacks effective customer support, with users unable to get help through provided channels, leading to unresolved issues. This gap in support leaves users without assistance when facing app-related problems.
When emailed, you get an error message back letting you know the email address is not monitored and you won't get a response.
Address Update Failures
Users are unable to update their delivery addresses, with the app reverting to old addresses despite attempts to change them. This flaw complicates the delivery process and can lead to missed or incorrect deliveries.
Literally impossible to change address, either in profile or during prescription refill edit.
FSA Payment Issues
The app does not accept FSA/HSA cards for payments, limiting payment options for users who rely on these accounts. This restriction can deter users who prefer or need to use these payment methods for prescriptions.
App was ok...but now it has stopped accepting FSA accounts for prescription payments.
App Crashes
Frequent app crashes and update errors prevent users from accessing their accounts or managing prescriptions. These technical issues disrupt the user experience and hinder the app's functionality.
Updated app and still tells me I need to update app. Cannot login to order my prescriptions now.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience persistent login problems, often getting stuck in loops where login links redirect them back to the login page without granting access. This issue severely impacts the app's usability, making it difficult for users to manage their prescriptions effectively.
Delivery Delays
There are significant delays in prescription deliveries, with some users reporting waiting several days without updates. This undermines the app's promise of timely medication delivery, causing frustration and potential health risks.
Support Deficiencies
The app lacks effective customer support, with users unable to get help through provided channels, leading to unresolved issues. This gap in support leaves users without assistance when facing app-related problems.
Address Update Failures
Users are unable to update their delivery addresses, with the app reverting to old addresses despite attempts to change them. This flaw complicates the delivery process and can lead to missed or incorrect deliveries.
FSA Payment Issues
The app does not accept FSA/HSA cards for payments, limiting payment options for users who rely on these accounts. This restriction can deter users who prefer or need to use these payment methods for prescriptions.
App Crashes
Frequent app crashes and update errors prevent users from accessing their accounts or managing prescriptions. These technical issues disrupt the user experience and hinder the app's functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The login links almost never work when it’s sent to my email and it says there’s no account associated with my number and date of birth when there is.
Befrnow
It worked great until a refill order somehow got stuck in the app and now I can’t order another refill. The app tells me to contact the pharmacy, but they don’t see the order on their end. There doesn’t appear to be any way to get help from Nimble.
StratLP
I cannot login to the app. The app sends me an email link to log in which takes me back to the page where it asks me for my email to send me a log in link.
smackerino

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The quotes of the week

Hear from some of the most impactful users to drive changes
The login links almost never work when it’s sent to my email and it says there’s no account associated with my number and date of birth when there is.
Candice Wu
App Store
It worked great until a refill order somehow got stuck in the app and now I can’t order another refill. The app tells me to contact the pharmacy, but they don’t see the order on their end. There doesn’t appear to be any way to get help from Nimble.
Kelly Williams
Google Play
I cannot login to the app. The app sends me an email link to log in which takes me back to the page where it asks me for my email to send me a log in link.
Koray Okumus
Google Play

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