Nimble Rx

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Nimble Rx's key feedback

Account Setup Issues

Many users face difficulties setting up their accounts, with issues like not receiving login links or being unable to create new accounts. Approximately 10% of users report these problems, which hinder their ability to use the app effectively.

I can't even set up an account; it keeps saying I already have one, but I never receive the login link.

Refill and Order Problems

Users frequently encounter issues with refilling prescriptions or placing orders through the app, often having to resort to calling the pharmacy directly. This affects about 15% of users, causing frustration and delays in receiving medications.

The app won't let me refill my prescriptions, so I have to call the pharmacy every time.

Login and Access Challenges

A significant number of users experience problems logging into the app, with login links often being expired or not functioning properly. This affects around 12% of users, making it difficult for them to manage their prescriptions.

Every time I try to log in, the link is expired or doesn't work, so I can't access my account.

Customer Support Gaps

Users report a lack of effective customer support, with no direct contact options and slow response times to issues. Approximately 8% of users express dissatisfaction with the support provided, leading to unresolved problems.

There's no way to contact support directly, and emails go unanswered, leaving my issues unresolved.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GoodRx

GoodRx is highly praised for its ability to significantly reduce prescription costs, often offering savings of up to 80% compared to insurance prices. Users appreciate its ease of use, transparency in pricing, and the ability to compare prices across pharmacies, making it a valuable tool for managing healthcare expenses.

#2 RUNNER UP

Nimble Rx

Nimble Rx receives mixed feedback, with users appreciating its convenience, user-friendly interface, and efficient delivery service. However, some users report issues with app functionality, communication, and occasional delays in delivery, which can be frustrating for those relying on timely medication access.

#3 Straggler

Capsule Pharmacy

Capsule Pharmacy is appreciated for its convenient delivery service and responsive customer support, but recent feedback highlights significant issues with delivery reliability and communication. Users report frequent delays, lack of notifications, and difficulties in reaching customer service, leading to frustration and a decline in trust.

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Nuggets

Major Highlights of the Week

Family Management

Users are unable to link family members' prescriptions to a single account, complicating medication management for families. This limitation hinders the app's utility for users managing multiple family prescriptions.

I can't link my kids to my account to manage their medications.

Pickup Option Missing

The app lacks a clear option for prescription pickup, forcing users to call the pharmacy, which contradicts the app's purpose of convenience. This oversight diminishes the app's value for users who prefer or require in-person pickup.

The app doesn't provide a pickup option, so I have to call the pharmacy.

Frequent login problems, including expired links and inability to access accounts, frustrate users and impede app functionality. These technical issues undermine user trust and app reliability.

Address Update Failure

Users face difficulties updating their delivery addresses, leading to incorrect deliveries and frustration. This flaw in address management disrupts the delivery process and user satisfaction.

I can't change my delivery address; it keeps reverting to the old one.

FSA Payment Issues

The app does not accept FSA/HSA cards for payment, limiting payment flexibility for users relying on these accounts. This payment restriction is a significant inconvenience for users managing healthcare expenses.

The app doesn't accept my FSA card for prescription payments.

Customer Support Gaps

Lack of effective customer support channels, such as phone support, leaves users without assistance for app-related issues. This gap in support services exacerbates user frustration and diminishes the app's credibility.

There's no phone number to contact for support, only an unresponsive email.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Family Management

Pickup Option Missing

Frequent login problems, including expired links and inability to access accounts, frustrate users and impede app functionality. These technical issues undermine user trust and app reliability.

Address Update Failure

Users face difficulties updating their delivery addresses, leading to incorrect deliveries and frustration. This flaw in address management disrupts the delivery process and user satisfaction.

FSA Payment Issues

Customer Support Gaps

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is convenient and easy to use, but I wish it allowed me to manage my kids' prescriptions under one account. This would make it even more efficient for families.

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Week of July 24th, 2025

The app is great for ordering and delivery, but it doesn't let me refill prescriptions directly, which is frustrating. I hope this feature is added soon.

Jmae01

Week of July 24th, 2025

NimbleRx is a fantastic service, but the app's login process is cumbersome. It requires a 'magic link' that often expires before I can use it, making it difficult to access my account.

Nico B

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is convenient and easy to use, but I wish it allowed me to manage my kids' prescriptions under one account. This would make it even more efficient for families.

Candice Wu

App Store

The app is great for ordering and delivery, but it doesn't let me refill prescriptions directly, which is frustrating. I hope this feature is added soon.

Kelly Williams

Google Play

NimbleRx is a fantastic service, but the app's login process is cumbersome. It requires a 'magic link' that often expires before I can use it, making it difficult to access my account.

Koray Okumus

Google Play

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User Experience Report

Report Date

Nimble Rx

Top Insights This Week

Account Setup Issues

Refill and Order Problems

Login and Access Challenges

Customer Support Gaps

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts