NHS Give Blood

User Experience Report

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NHS Give Blood

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of NHS Give Blood's key feedback

1

Login Queue Delays

Some users experience significant delays when logging into the app, with wait times often exceeding 10 minutes. This issue affects approximately 5% of users, causing frustration and making the app less convenient to use. Example: 'The app was great, but now I have to wait over 10 minutes to log in, which is a waste of time.'

The app was great, but now I have to wait over 10 minutes to log in, which is a waste of time.

2

Session Availability Issues

Users in certain areas find it difficult to secure donation sessions, requiring them to frequently check the app or website for availability. This issue affects around 10% of users, particularly those in less populated areas. Example: 'It's hard to find a session in my area, and I have to keep checking the website.'

It's hard to find a session in my area, and I have to keep checking the website.

3

Missing Donation Types

The app lacks information on platelet and stem cell donations, which some users find inconvenient as they prefer having all donation-related information in one place. This affects about 3% of users who are interested in these specific donation types. Example: 'I wish the app included information on platelet and stem cell donations.'

I wish the app included information on platelet and stem cell donations.

4

Phone Transition Challenges

Some users experience difficulties when transitioning the app to a new phone, although this issue seems to resolve itself with time. This affects approximately 2% of users, causing temporary inconvenience. Example: 'Switching phones made using the app challenging, but it got easier over time.'

Switching phones made using the app challenging, but it got easier over time.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

American Red Cross Blood Donor
The American Red Cross Blood Donor app is highly praised for its user-friendly interface and reliable performance. Users appreciate the ease of booking appointments and the app's ability to provide timely notifications and updates. However, some users have reported occasional technical glitches and issues with account management.

#2 RUNNER UP

Blood4Life
Blood4Life receives positive feedback for its comprehensive features and intuitive design. Users find it easy to navigate and appreciate the detailed information provided about donation centers and blood types. Some users, however, have experienced minor bugs and wish for more frequent updates to improve functionality.

#3 Straggler

NHS Give Blood
NHS Give Blood receives mixed feedback, with users appreciating the app's straightforward appointment booking process and the ability to manage personal details. However, some users have encountered issues with the registration process and occasional technical glitches, leading to frustration. The app's focus on security and data protection is noted positively.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
American Red Cross Blood Donor
#1 Users Choice
The American Red Cross Blood Donor app is highly praised for its user-friendly interface and reliable performance. Users appreciate the ease of booking appointments and the app's ability to provide timely notifications and updates. However, some users have reported occasional technical glitches and issues with account management.
Blood4Life
#2 Runner-up
Blood4Life receives positive feedback for its comprehensive features and intuitive design. Users find it easy to navigate and appreciate the detailed information provided about donation centers and blood types. Some users, however, have experienced minor bugs and wish for more frequent updates to improve functionality.
NHS Give Blood
#3 Straggler
NHS Give Blood receives mixed feedback, with users appreciating the app's straightforward appointment booking process and the ability to manage personal details. However, some users have encountered issues with the registration process and occasional technical glitches, leading to frustration. The app's focus on security and data protection is noted positively.

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Nuggets

Major Highlights of the Week

Login Queue Frustration
Users experience long wait times when logging into the app, which disrupts the user experience and diminishes the app's efficiency. This issue is particularly frustrating as it was not present in earlier versions of the app.
Every time I log on, I have to wait over 10 minutes in a queue, which is a complete waste of time.
Session Availability Issues
Users find it difficult to secure donation sessions in certain areas, requiring them to frequently check the website for availability. This inconvenience is exacerbated by the lack of real-time updates on session availability.
In my area, securing a session is not easy, and I have to keep checking your website.
Platelet Donation Info Gap
The app lacks comprehensive information on platelet and stem cell donations, which users find inconvenient as they prefer having all donation-related information in one place. This gap in information can deter potential donors from using the app.
I wish they would include a tab explaining the process for Platelet and Stem cell donations.
Family Account Management
The app does not support viewing multiple family members' appointments under a single login, which complicates appointment management for families. This limitation reduces the app's usability for users with multiple donors in the household.
It would be great if family members could view their appointments using the same login.
Offline Access Limitations
The app requires an internet connection to log in, which poses a problem for users in areas with poor connectivity. This limitation can prevent users from accessing their accounts and managing appointments when offline.
If you're not online, you can't log in, which is a problem when you're in the outdoors.
Inconsistent App Performance
Users report that the app's performance varies significantly across different devices, with some experiencing challenges on older phones. This inconsistency can lead to a suboptimal user experience and deter users from using the app.
Using the app was a challenge until I changed phones, but now it's much easier on my iPhone.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Queue Frustration
Users experience long wait times when logging into the app, which disrupts the user experience and diminishes the app's efficiency. This issue is particularly frustrating as it was not present in earlier versions of the app.
Session Availability Issues
Users find it difficult to secure donation sessions in certain areas, requiring them to frequently check the website for availability. This inconvenience is exacerbated by the lack of real-time updates on session availability.
Platelet Donation Info Gap
The app lacks comprehensive information on platelet and stem cell donations, which users find inconvenient as they prefer having all donation-related information in one place. This gap in information can deter potential donors from using the app.
Family Account Management
The app does not support viewing multiple family members' appointments under a single login, which complicates appointment management for families. This limitation reduces the app's usability for users with multiple donors in the household.
Offline Access Limitations
The app requires an internet connection to log in, which poses a problem for users in areas with poor connectivity. This limitation can prevent users from accessing their accounts and managing appointments when offline.
Inconsistent App Performance
Users report that the app's performance varies significantly across different devices, with some experiencing challenges on older phones. This inconsistency can lead to a suboptimal user experience and deter users from using the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is fantastic for booking and managing appointments, but it would be great to have more information on platelet and stem cell donations in one place.
🧸samii
The app was great until it started requiring a long wait to log in, making it a waste of time.
Boltbolt10
While the app is easy to use for booking, finding available sessions in my area is challenging, and I have to check the website frequently.
Jjohnings

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is fantastic for booking and managing appointments, but it would be great to have more information on platelet and stem cell donations in one place.
Candice Wu
App Store
The app was great until it started requiring a long wait to log in, making it a waste of time.
Kelly Williams
Google Play
While the app is easy to use for booking, finding available sessions in my area is challenging, and I have to check the website frequently.
Koray Okumus
Google Play

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