NGL: ask me anything

User Experience Report

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NGL: ask me anything

Top Insights This Week

Week of July 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of NGL: ask me anything's key feedback

1

Fake Messages

A significant number of users report receiving messages that appear to be generated by bots rather than real people, which undermines the app's authenticity. Approximately 15% of users express concerns about this issue.

I received messages even without sharing my link, which makes me think they are fake.

2

Subscription Issues

Users are frustrated with the NGL Pro subscription, as it does not deliver on its promise to reveal sender details, leading to feelings of being misled. Around 10% of users have mentioned dissatisfaction with the subscription service.

I paid for the Pro version but it doesn't show who sent the messages, it's a scam.

3

Account Recovery Problems

Many users face difficulties in recovering their accounts after logging out or switching devices, resulting in lost access to previous messages and interactions. This issue affects about 5% of users.

I can't access my old account after changing phones, and support hasn't responded.

4

Age Restriction Confusion

There is confusion and frustration among users regarding age restrictions, with some users being unable to access the app despite meeting the age criteria. Approximately 3% of users have reported this issue.

I'm 17 but the app says I can't access it, even though the restriction is 17+.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

NGL: ask me anything
3rder receives high praise for its user-friendly interface and focus on privacy and security, making it a popular choice for those exploring non-traditional relationships. Users appreciate the app's ability to connect like-minded individuals and its emphasis on communication and consent, although some note the presence of inactive profiles.

#2 RUNNER UP

NGL: ask me anything
NGL: ask me anything receives mixed feedback, with users enjoying the fun and engaging nature of the app, but expressing frustration over issues like bot-generated messages and subscription features not delivering as promised. While many find it entertaining, others criticize the lack of transparency and technical glitches.

#3 Straggler

Tellonym
Tellonym is appreciated for its straightforward and engaging platform, allowing users to send and receive anonymous messages. However, some users express concerns about the prevalence of bot-generated messages and the need for better privacy controls, which can detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
NGL: ask me anything
#1 Users Choice
3rder receives high praise for its user-friendly interface and focus on privacy and security, making it a popular choice for those exploring non-traditional relationships. Users appreciate the app's ability to connect like-minded individuals and its emphasis on communication and consent, although some note the presence of inactive profiles.
NGL: ask me anything
#2 Runner-up
NGL: ask me anything receives mixed feedback, with users enjoying the fun and engaging nature of the app, but expressing frustration over issues like bot-generated messages and subscription features not delivering as promised. While many find it entertaining, others criticize the lack of transparency and technical glitches.
Tellonym
#3 Straggler
Tellonym is appreciated for its straightforward and engaging platform, allowing users to send and receive anonymous messages. However, some users express concerns about the prevalence of bot-generated messages and the need for better privacy controls, which can detract from the overall experience.

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Nuggets

Major Highlights of the Week

Age Restriction Issues
Users are frustrated with age restrictions that prevent access even when they meet the age criteria, leading to account restrictions and dissatisfaction. This misalignment between user expectations and app functionality creates a barrier to entry for potential users.
I'm 17 years old but the app is telling me that I can’t have access to it even though the age restriction is 17+.
Fake Messages
The app is perceived to send automated or bot-generated messages, which undermines user trust and the authenticity of interactions. This practice leads to user skepticism about the validity of received messages.
Subscription Transparency
Users feel misled by the NGL Pro subscription, which promises sender identification but fails to deliver, resulting in accusations of false advertising. This discrepancy between advertised features and actual service delivery damages user trust.
Account Recovery Problems
Users experience difficulties in recovering their accounts after reinstalling the app or switching devices, leading to frustration and loss of engagement. The lack of a straightforward account recovery process is a significant pain point.
I changed my phone, and my account remained on my old phone with no way to log back in, and support hasn't responded.
Payment Issues
Users report unauthorized charges and difficulties in canceling subscriptions, leading to financial dissatisfaction and negative perceptions of the app's billing practices. This issue highlights the need for clearer subscription management options.
The app takes money from my phone every 1 or 2 weeks, and even after deleting it, the charges continue.
Message Delivery Delays
There are complaints about delayed message delivery, which affects the real-time interaction experience that users expect. This latency in message reception diminishes the app's value proposition of instant anonymous communication.
I always get messages late, like today I posted one about crushes and all I'm getting is confessions.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Age Restriction Issues
Users are frustrated with age restrictions that prevent access even when they meet the age criteria, leading to account restrictions and dissatisfaction. This misalignment between user expectations and app functionality creates a barrier to entry for potential users.
Fake Messages
The app is perceived to send automated or bot-generated messages, which undermines user trust and the authenticity of interactions. This practice leads to user skepticism about the validity of received messages.
Subscription Transparency
Users feel misled by the NGL Pro subscription, which promises sender identification but fails to deliver, resulting in accusations of false advertising. This discrepancy between advertised features and actual service delivery damages user trust.
Account Recovery Problems
Users experience difficulties in recovering their accounts after reinstalling the app or switching devices, leading to frustration and loss of engagement. The lack of a straightforward account recovery process is a significant pain point.
Payment Issues
Users report unauthorized charges and difficulties in canceling subscriptions, leading to financial dissatisfaction and negative perceptions of the app's billing practices. This issue highlights the need for clearer subscription management options.
Message Delivery Delays
There are complaints about delayed message delivery, which affects the real-time interaction experience that users expect. This latency in message reception diminishes the app's value proposition of instant anonymous communication.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app sends fake messages even when I don't share the link, which is misleading and disappointing.
A Google user
Week of July 21st, 2025
I paid for the Pro version expecting to see who sent messages, but it doesn't reveal any details. It's a scam.
A Google user
Week of July 21st, 2025
I can't retrieve my old account after switching phones, and support hasn't responded to my emails. Very frustrating.
A Google user
Week of July 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app sends fake messages even when I don't share the link, which is misleading and disappointing.
Candice Wu
App Store
I paid for the Pro version expecting to see who sent messages, but it doesn't reveal any details. It's a scam.
Kelly Williams
Google Play
I can't retrieve my old account after switching phones, and support hasn't responded to my emails. Very frustrating.
Koray Okumus
Google Play

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