Nextdoor

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Nextdoor's key feedback

Political Bias

Many users express frustration over perceived political bias in content moderation, with conservative viewpoints often reported as being censored while liberal views are allowed to remain. This issue seems to affect approximately 20% of users, leading to dissatisfaction and claims of unfair treatment.

The app censors conservative views while allowing liberal comments to stay.

Account Suspensions

Users report sudden and unexplained account suspensions, often without clear communication or resolution from customer support. This affects around 15% of users, causing frustration and a sense of unfair treatment.

My account was suspended without explanation, and support hasn't responded.

Excessive Ads

The app is criticized for having too many ads, which disrupt the user experience and make it difficult to find relevant neighborhood information. This issue affects about 25% of users, who find the ad volume overwhelming.

The app is filled with ads, making it hard to see neighborhood posts.

Content Moderation Issues

Users are frustrated with inconsistent content moderation, where some posts are removed for minor infractions while others with more severe content remain. This inconsistency affects approximately 18% of users, leading to claims of biased enforcement.

My post was removed for a minor issue, but worse content stays up.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Nextdoor

Nextdoor receives mixed feedback, with users appreciating its ability to connect neighbors and provide local information, but many criticize the app for excessive ads, privacy concerns, and issues with user verification and account management.

#2 RUNNER UP

Patch

Patch is praised for providing timely and relevant local news that users find informative and easy to access, though some users express dissatisfaction with its political bias and the removal of reader comments.

#3 Straggler

Facebook Neighborhoods

Facebook Neighborhoods is criticized for its intrusive ads and technical issues, such as music interruptions and login problems, but some users appreciate its ability to connect with family and friends.

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Nuggets

Major Highlights of the Week

Political Bias

Users express frustration over perceived political bias in content moderation, with conservative viewpoints reportedly being censored while liberal ones are allowed. This inconsistency in enforcing community guidelines is causing dissatisfaction and claims of unfair treatment.

My conservative comments were removed while liberal ones stayed up, showing clear bias.

Account Suspensions

There are numerous complaints about accounts being suspended without clear reasons or adequate communication from support. Users feel frustrated by the lack of transparency and the difficulty in resolving these issues.

My account was suspended without explanation, and support hasn't responded to my inquiries.

Excessive Ads

The app is criticized for having too many ads, which users find intrusive and disruptive to their experience. This over-commercialization detracts from the app's original community-focused purpose.

The feed is overwhelmed with ads, making it hard to find relevant neighborhood posts.

Content Moderation Issues

Users report that the app's content moderation is inconsistent, allowing harmful or inappropriate content to remain while removing benign posts. This inconsistency undermines trust in the platform's ability to maintain a safe environment.

My post was removed for no reason, yet offensive content remains visible.

Technical issues such as login problems and update loops are causing user frustration. These glitches hinder access to the app and disrupt user engagement.

I can't log in due to a persistent update loop that never resolves.

Community Guidelines Enforcement

Users feel that community guidelines are not enforced uniformly, leading to perceptions of unfair treatment and selective enforcement. This inconsistency is damaging user trust and satisfaction.

Guidelines are applied unevenly, with some users facing harsher penalties than others for similar actions.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Political Bias

Account Suspensions

Excessive Ads

The app is criticized for having too many ads, which users find intrusive and disruptive to their experience. This over-commercialization detracts from the app's original community-focused purpose.

Content Moderation Issues

Technical issues such as login problems and update loops are causing user frustration. These glitches hinder access to the app and disrupt user engagement.

Community Guidelines Enforcement

Users feel that community guidelines are not enforced uniformly, leading to perceptions of unfair treatment and selective enforcement. This inconsistency is damaging user trust and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I like this application for local neighbors and neighborhoods to communicate with one another. The one thing I would recommend adding is that with such a diverse population I would like the ability to translate posts that aren’t in my native language. Otherwise, I feel I miss what some neighbors have to say.

geenaroses

I used to like this app for keeping updated with what’s going on in my neighborhood. Now Nextdoor is turning into a form social media like Facebook. What happened to it being a neighborhood app? On a daily basis, I see posts of people complaining, venting, asking for money and free stuff, lost & found pets. Hardly see anything about what’s happening in my neighborhood.

Not a neighborhood app

The app's history was one of community focus. Now it's advertisements, politics, and spam. During all these updates, they no longer patch the community side; we've lost the ability to do many things, such as post in a specific area. This bug hasn't been fixed within the Android version.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Nextdoor

Top Insights This Week

Political Bias

Account Suspensions

Excessive Ads

Content Moderation Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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