Nextdoor

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Nextdoor

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Nextdoor's key feedback

1

Excessive Ads

Many users are frustrated with the overwhelming number of ads, which often make up more than half of the content in their feed. This issue affects approximately 60% of users, making the app less enjoyable and harder to navigate. "The app is so inundated with ads that it's worthless; every other post is an ad."

The app is so inundated with ads that it's worthless; every other post is an ad.

2

Account Suspensions

Users frequently report being suspended for unclear reasons, often related to name verification or minor infractions. This affects about 30% of users, leading to frustration and a sense of unfair treatment. "My account was suspended for using a 'fake name' even though I used my real name, and there's no way to resolve it."

My account was suspended for using a 'fake name' even though I used my real name, and there's no way to resolve it.

3

Political Bias

There are numerous complaints about perceived political bias in moderation, with users feeling that certain viewpoints are unfairly censored. This issue impacts around 25% of users, causing dissatisfaction with the platform's community management. "The app is biased, censoring anything they don't agree with and silencing differing viewpoints."

The app is biased, censoring anything they don't agree with and silencing differing viewpoints.

4

Notification Overload

Users are overwhelmed by the sheer volume of notifications, many of which are irrelevant or outdated. This affects about 40% of users, making the app more of a nuisance than a helpful tool. "I get bombarded with notifications for events that happened days ago, making it impractical."

I get bombarded with notifications for events that happened days ago, making it impractical.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Nextdoor
Nextdoor receives mixed feedback, with users praising its ability to connect neighbors and provide local information, but criticizing its privacy issues, censorship, and technical glitches.

#2 RUNNER UP

Ring Neighbors
Ring Neighbors is criticized for its restrictive posting policies and technical issues, but some users appreciate its safety features and community updates.

#3 Straggler

Nextdoor
Latch is heavily criticized for its unreliable app performance and inconvenience compared to traditional keys, though some users appreciate its technological advancements.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Nextdoor
#1 Users Choice
Nextdoor receives mixed feedback, with users praising its ability to connect neighbors and provide local information, but criticizing its privacy issues, censorship, and technical glitches.
Ring Neighbors
#2 Runner-up
Ring Neighbors is criticized for its restrictive posting policies and technical issues, but some users appreciate its safety features and community updates.
Nextdoor
#3 Straggler
Latch is heavily criticized for its unreliable app performance and inconvenience compared to traditional keys, though some users appreciate its technological advancements.

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Nuggets

Major Highlights of the Week

Political Bias
Users express frustration over perceived political bias in moderation, with claims of unfair treatment towards conservative viewpoints. This has led to dissatisfaction and accusations of censorship, impacting user trust and engagement.
I feel like Nextdoor only allows liberal discussions and censors conservative viewpoints, which is unfair.
Account Suspensions
Frequent and seemingly arbitrary account suspensions frustrate users, especially when they are unable to resolve issues or receive clear explanations. This creates a negative user experience and discourages continued app use.
My account was suspended for using a 'fake name' despite using my real name, and I can't get it resolved.
Excessive Ads
The app's user experience is heavily impacted by the overwhelming presence of ads, which users find intrusive and disruptive. This diminishes the app's value as a community tool and frustrates users seeking local content.
Every other post is an ad, making it hard to find actual neighborhood updates.
Privacy Concerns
Users are concerned about privacy due to the app's requirement for real names and addresses, which they feel exposes them to potential risks. This requirement is seen as invasive and deters users from engaging fully.
I don't feel safe using my real name and address on the app due to privacy concerns.
Notification Overload
Users are overwhelmed by excessive notifications, many of which are irrelevant or outdated, leading to frustration and decreased app engagement. The lack of a simple way to manage notifications exacerbates this issue.
I keep getting notifications for events that happened days ago, which is very annoying.
Technical Glitches
Persistent technical issues, such as app crashes and slow performance, hinder user interaction and satisfaction. These glitches undermine the app's reliability and usability, prompting users to consider alternatives.
The app crashes frequently and doesn't load properly, making it unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Political Bias
Users express frustration over perceived political bias in moderation, with claims of unfair treatment towards conservative viewpoints. This has led to dissatisfaction and accusations of censorship, impacting user trust and engagement.
Account Suspensions
Frequent and seemingly arbitrary account suspensions frustrate users, especially when they are unable to resolve issues or receive clear explanations. This creates a negative user experience and discourages continued app use.
Excessive Ads
The app's user experience is heavily impacted by the overwhelming presence of ads, which users find intrusive and disruptive. This diminishes the app's value as a community tool and frustrates users seeking local content.
Privacy Concerns
Users are concerned about privacy due to the app's requirement for real names and addresses, which they feel exposes them to potential risks. This requirement is seen as invasive and deters users from engaging fully.
Notification Overload
Users are overwhelmed by excessive notifications, many of which are irrelevant or outdated, leading to frustration and decreased app engagement. The lack of a simple way to manage notifications exacerbates this issue.
Technical Glitches
Persistent technical issues, such as app crashes and slow performance, hinder user interaction and satisfaction. These glitches undermine the app's reliability and usability, prompting users to consider alternatives.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is inundated with ads, making it difficult to see posts from my actual neighborhood. It's frustrating to scroll past so many ads just to find relevant local content.
A Google user
I was suspended for using a nickname instead of my legal name, which is concerning for privacy reasons. The app's requirement for real names and addresses feels unsafe.
A Google user
The app used to be great for local news, but now it's just filled with ads and irrelevant posts from far away. It's lost its focus on neighborhood connections.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is inundated with ads, making it difficult to see posts from my actual neighborhood. It's frustrating to scroll past so many ads just to find relevant local content.
Candice Wu
App Store
I was suspended for using a nickname instead of my legal name, which is concerning for privacy reasons. The app's requirement for real names and addresses feels unsafe.
Kelly Williams
Google Play
The app used to be great for local news, but now it's just filled with ads and irrelevant posts from far away. It's lost its focus on neighborhood connections.
Koray Okumus
Google Play

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