ReelShort

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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ReelShort

Top Insights This Week

Week of June 16th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of ReelShort's key feedback

1

Excessive Ads

Many users are frustrated with the overwhelming number of ads, which disrupts the viewing experience. Approximately 30% of users mention that the ads are too frequent and lengthy, making it difficult to enjoy the content seamlessly.

2

Subscription Issues

Users report problems with the subscription model, including unexpected charges and difficulties in accessing content despite paying. Around 20% of users express dissatisfaction with the subscription service, feeling misled by the app's promises.

3

High Costs

The cost of accessing content is a significant concern, with many users finding the pricing model too expensive compared to other streaming services. Approximately 25% of users complain about the high costs, especially for a weekly subscription.

4

Ad Availability Issues

Some users experience issues with ads not being ready, preventing them from earning coins to unlock episodes. About 15% of users mention this problem, which hinders their ability to watch content without paying.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TikTok
TikTok receives mixed feedback, with users praising its entertaining content and creative platform, but criticizing its moderation policies and age restrictions. Many users express frustration over account bans and content removal, while others enjoy the app's features and community.

#2 RUNNER UP

Snapchat
Snapchat is appreciated for its unique communication features and fun filters, making it a favorite for staying in touch with friends. However, users are annoyed by frequent ads and some technical issues, which detract from the overall experience.

#3 Straggler

ReelShort
ReelShort garners mixed reviews, with users enjoying the engaging short stories and addictive content, but expressing dissatisfaction with the frequent ads and high costs associated with unlocking episodes. Many users feel the app's pricing model is a significant drawback.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
TikTok
#1 Users Choice
TikTok receives mixed feedback, with users praising its entertaining content and creative platform, but criticizing its moderation policies and age restrictions. Many users express frustration over account bans and content removal, while others enjoy the app's features and community.
Snapchat
#2 Runner-up
Snapchat is appreciated for its unique communication features and fun filters, making it a favorite for staying in touch with friends. However, users are annoyed by frequent ads and some technical issues, which detract from the overall experience.
ReelShort
#3 Straggler
ReelShort garners mixed reviews, with users enjoying the engaging short stories and addictive content, but expressing dissatisfaction with the frequent ads and high costs associated with unlocking episodes. Many users feel the app's pricing model is a significant drawback.

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Nuggets

Major Highlights of the Week

Subscription Issues
Users are frustrated with the subscription model, as they are charged but still required to purchase coins or watch ads to access content, which contradicts the promise of unlimited access. This has led to dissatisfaction and disputes over charges.
Ad Overload
The frequency and length of ads are excessive, often longer than the episodes themselves, causing user frustration and interrupting the viewing experience. This has led to users feeling that the app is more focused on ad revenue than user satisfaction.
The ads are longer than the actual episodes, making it frustrating to watch.
Coin System Frustration
The coin system is seen as a barrier, with users finding it difficult to earn enough coins to watch episodes without spending money, leading to a perception of the app being a 'pay-to-watch' platform.
I had over 250 coins, and they were gone in 2 episodes; it's ridiculous how money-hungry this app is.
Customer Service Delays
Users report significant delays and unhelpful responses from customer service when seeking assistance with issues like refunds or account problems, leading to a negative perception of the app's support system.
I had to wait 2 weeks and send a dozen emails to get the smallest bit of help from customer service.
False Advertising
There is a perception of false advertising, as users feel misled by the app's claims of free content, only to encounter paywalls and additional charges after downloading.
The app says stories are free, but after a few episodes, you have to pay to watch.
Technical Glitches
Users experience technical issues such as ads not loading, episodes restarting, and progress being lost, which disrupts the viewing experience and leads to frustration.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users are frustrated with the subscription model, as they are charged but still required to purchase coins or watch ads to access content, which contradicts the promise of unlimited access. This has led to dissatisfaction and disputes over charges.
Ad Overload
The frequency and length of ads are excessive, often longer than the episodes themselves, causing user frustration and interrupting the viewing experience. This has led to users feeling that the app is more focused on ad revenue than user satisfaction.
Coin System Frustration
The coin system is seen as a barrier, with users finding it difficult to earn enough coins to watch episodes without spending money, leading to a perception of the app being a 'pay-to-watch' platform.
Customer Service Delays
Users report significant delays and unhelpful responses from customer service when seeking assistance with issues like refunds or account problems, leading to a negative perception of the app's support system.
False Advertising
There is a perception of false advertising, as users feel misled by the app's claims of free content, only to encounter paywalls and additional charges after downloading.
Technical Glitches
Users experience technical issues such as ads not loading, episodes restarting, and progress being lost, which disrupts the viewing experience and leads to frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love the short dramas on ReelShort! It’s the perfect amount to watch a little movie and get some fun entertainment too! I like that I get to see the same actors and actresses that I love in different dramas. I love the variety of storylines too!
Dramaromancelover
Week of June 16th, 2025
I spent $22.88 for one week of the VIP membership. It was never mentioned that the purchase would require tax as it is an Apple Store purchase. Then the membership specifically explains that you will be getting free unlimited viewing of all shows. This is not the case sadly.
Baby defender
Week of June 16th, 2025
The stories are great, but the price you have to pay to finish a story is ridiculous. Yes, you can watch ads to continue without paying, but you only get 5 ads per day. Not sure about anyone else, but I'm not paying that kind of money for 'credits'.
A Google user
Week of June 16th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I love the short dramas on ReelShort! It’s the perfect amount to watch a little movie and get some fun entertainment too! I like that I get to see the same actors and actresses that I love in different dramas. I love the variety of storylines too!
Candice Wu
App Store
I spent $22.88 for one week of the VIP membership. It was never mentioned that the purchase would require tax as it is an Apple Store purchase. Then the membership specifically explains that you will be getting free unlimited viewing of all shows. This is not the case sadly.
Kelly Williams
Google Play
The stories are great, but the price you have to pay to finish a story is ridiculous. Yes, you can watch ads to continue without paying, but you only get 5 ads per day. Not sure about anyone else, but I'm not paying that kind of money for 'credits'.
Koray Okumus
Google Play

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