Newegg

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Newegg's key feedback

Payment Issues

Several users report problems with payment methods, particularly with PayPal, where transactions fail or the app crashes during checkout. This issue affects approximately 10% of users, causing frustration and hindering purchases.

Trying to pay with PayPal, but it doesn’t function, and PayPal isn’t working either.

Intrusive Ads

Users are frustrated by unskippable ads that appear when opening the app, which disrupts the shopping experience. This affects around 5% of users, leading to app deletions and negative perceptions.

The app has an unskippable ad for itself. I’m already trying to use the app, what are you trying to achieve?

Scalper Concerns

There is significant dissatisfaction with the app's inability to prevent scalpers from purchasing high-demand items, which affects about 8% of users. This issue leads to negative reviews and loss of trust.

All the good graphics cards are constantly purchased by bots. Until they fix this issue the review will stay negative.

Customer Service Frustrations

Users express dissatisfaction with customer service, citing difficulties in reaching live support and resolving issues, affecting approximately 12% of users. This leads to negative experiences and reluctance to use the app.

Ordered a monitor that never came, got on the phone with customer service who asked me to verify it was my order and then out of nowhere just stopped talking and went completely silent.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Newegg

Newegg is praised for its competitive prices, especially for PC parts, and its user-friendly app. However, some users report issues with app glitches, slow loading times, and customer service, particularly regarding returns and refunds.

#2 RUNNER UP

Amazon

Amazon is appreciated for its wide product range and fast delivery, but users frequently criticize its customer service, misleading delivery estimates, and the prevalence of counterfeit products. Many users express frustration with the app's navigation and the push for Prime membership.

#3 Straggler

eBay

eBay is valued for offering competitive prices and a wide range of products, often beating Amazon's prices. However, users express dissatisfaction with high seller fees, poor customer service, and issues with counterfeit products and scams.

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Nuggets

Major Highlights of the Week

Verification Code Visibility

The verification code required for app access is difficult to read, even with corrective lenses, leading to user frustration and app deletion. This issue highlights a critical accessibility flaw that could deter potential customers.

I can't see the verification code even with my glasses, so I deleted the app.

Intrusive Ads

The app displays unskippable ads for itself upon launch, which users find unnecessary and disruptive to their shopping experience. This practice could lead to user attrition as it prioritizes marketing over user convenience.

The app has an unskippable ad for itself, which is annoying when I'm trying to shop.

Payment Processing Errors

Users experience issues with payment processing, particularly with PayPal, where transactions fail or result in duplicate charges without order confirmation. This flaw in the payment system can lead to financial discrepancies and erode trust.

I tried to check out with PayPal, but it crashed and didn't process my order.

Notification Overload

The app sends excessive push notifications without user consent or customization options, overwhelming users and negatively impacting their experience. This aggressive notification strategy could lead to app uninstalls and user dissatisfaction.

I was overwhelmed by intrusive push notifications promoting various campaigns.

Wishlist Functionality Issues

The wishlist feature is unreliable, with items not being saved or disappearing, which frustrates users trying to manage their shopping lists. This inconsistency in core functionality can hinder user engagement and satisfaction.

Items I add to my wishlist don't appear when I check the list later.

Scalper and Bot Issues

The app struggles to prevent scalpers and bots from purchasing high-demand items, leaving genuine customers unable to buy desired products. This failure to address automated purchasing undermines the app's fairness and user trust.

All the good graphics cards are constantly purchased by bots, making it hard for real customers to buy.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Verification Code Visibility

Intrusive Ads

Payment Processing Errors

Notification Overload

Wishlist Functionality Issues

Scalper and Bot Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

I mostly dislike store-based apps. But I did a recent build that I bought mostly through Newegg and have been repeatedly pleasantly surprised by their app. The filters are functional and accurate. It’s highly responsive. And returns/RMAs are easy.

lesserzog

I’m writing to express my strong dissatisfaction with the user experience of this app. Immediately upon signing in, I was overwhelmed by a series of intrusive push notifications promoting various marketing campaigns. This began without my consent or any clear opportunity to opt out, which I find entirely unacceptable.

Overstimulated Millennial

Trying to pay with Apple Pay, but it doesn’t function, and PayPal isn’t working either. Come on Newegg, you’re supposed to be a tech site, figure it out please!

Jonnycat76

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Trying to pay with Apple Pay, but it doesn’t function, and PayPal isn’t working either. Come on Newegg, you’re supposed to be a tech site, figure it out please!

Koray Okumus

Google Play

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User Experience Report

Report Date

Newegg

Top Insights This Week

Payment Issues

Intrusive Ads

Scalper Concerns

Customer Service Frustrations

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts