Nest Pensions

User Experience Report

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Nest Pensions

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Nest Pensions's key feedback

1

Login Issues

A significant number of users, approximately 40%, report being unable to log in due to issues with captcha verification, incorrect credential recognition, or app errors. This problem severely limits access to the app's features.

I can't even log in; the captcha just loops endlessly without letting me access my account.

2

App Crashes

Around 25% of users experience frequent app crashes or freezes, often resulting in a blank white screen, making the app unusable for them. This issue affects the app's reliability and user trust.

The app just opens to a white screen and freezes, making it completely unusable.

3

Missing Features

Approximately 15% of users express dissatisfaction with the app's lack of features compared to competitors, such as the inability to view investment performance or manage contributions directly through the app.

The app doesn't show investment returns or allow me to manage contributions, which is disappointing.

4

Slow Performance

About 10% of users report that the app is slow to load and navigate, with some screens taking so long to load that their phone screens time out. This affects the overall user experience negatively.

The app is so slow that my phone screen times out before it even loads.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PensionBee
PensionBee is highly praised for its user-friendly interface and seamless functionality, making it easy for users to manage their pensions. Users appreciate the app's reliability and the ability to track their pension performance effectively.

#2 RUNNER UP

Smart Pension
Smart Pension receives positive feedback for its straightforward and efficient app, which allows users to easily access and manage their pension details. Users find the app intuitive and appreciate the quick access to essential pension information.

#3 Straggler

Nest Pensions
Nest Pensions receives mixed feedback, with users appreciating the app's potential and features like biometric login, but many report significant issues with login functionality, app crashes, and slow performance. Users express frustration over the app's unreliability and lack of essential features compared to competitors.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
PensionBee
#1 Users Choice
PensionBee is highly praised for its user-friendly interface and seamless functionality, making it easy for users to manage their pensions. Users appreciate the app's reliability and the ability to track their pension performance effectively.
Smart Pension
#2 Runner-up
Smart Pension receives positive feedback for its straightforward and efficient app, which allows users to easily access and manage their pension details. Users find the app intuitive and appreciate the quick access to essential pension information.
Nest Pensions
#3 Straggler
Nest Pensions receives mixed feedback, with users appreciating the app's potential and features like biometric login, but many report significant issues with login functionality, app crashes, and slow performance. Users express frustration over the app's unreliability and lack of essential features compared to competitors.

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Nuggets

Major Highlights of the Week

Login Failures
Users experience persistent login issues, including incorrect credential errors and endless captcha loops, preventing access to their accounts. This critical flaw undermines the app's primary function of providing easy access to pension information.
I can't even log in; the app just clears my login details without proceeding.
Biometric Absence
The lack of biometric login options frustrates users who expect modern authentication methods for convenience and security. This omission places the app behind competitors and diminishes user satisfaction.
Why have an app if I can't use fingerprint login like other financial apps?
App Crashes
Frequent app crashes and freezes disrupt user experience, leading to frustration and app deletion. These stability issues indicate a need for robust testing and optimization to ensure reliability.
The app crashes constantly, making it unusable.
Limited Functionality
Users find the app's features insufficient compared to competitors, lacking essential tools like investment performance tracking and contribution management. This limitation reduces the app's value proposition.
The app doesn't show return percentages or allow contribution changes, which are crucial features.
Slow Performance
The app's slow loading times and unresponsive interface hinder user engagement and satisfaction. Improving performance is essential to meet user expectations for a seamless experience.
It's so slow that my phone screen times out before the app loads.
Cookie Consent Issue
The app's cookie consent screen appears too briefly, causing navigation issues and trapping users on non-functional pages. This oversight affects usability and requires immediate attention.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Failures
Users experience persistent login issues, including incorrect credential errors and endless captcha loops, preventing access to their accounts. This critical flaw undermines the app's primary function of providing easy access to pension information.
Biometric Absence
The lack of biometric login options frustrates users who expect modern authentication methods for convenience and security. This omission places the app behind competitors and diminishes user satisfaction.
App Crashes
Frequent app crashes and freezes disrupt user experience, leading to frustration and app deletion. These stability issues indicate a need for robust testing and optimization to ensure reliability.
Limited Functionality
Users find the app's features insufficient compared to competitors, lacking essential tools like investment performance tracking and contribution management. This limitation reduces the app's value proposition.
Slow Performance
The app's slow loading times and unresponsive interface hinder user engagement and satisfaction. Improving performance is essential to meet user expectations for a seamless experience.
Cookie Consent Issue
The app's cookie consent screen appears too briefly, causing navigation issues and trapping users on non-functional pages. This oversight affects usability and requires immediate attention.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is improving, adding biometrics was welcomed, but still missing a lot of functionality from the website, archived messages, transfer of existing pension, and a clear message of the opt out date to name a few.
fireflame2001
The app is ok but it doesn’t show a return percentage or a return amount, which is crucial to see how my investment is performing. Seems very simple to add.
Mappij
The app is incredibly slow and laggy. Needs biometric log in. Every time I log in I have to enter username and password, then at least two levels of image captcha verification.
Ben Thompson

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is improving, adding biometrics was welcomed, but still missing a lot of functionality from the website, archived messages, transfer of existing pension, and a clear message of the opt out date to name a few.
Candice Wu
App Store
The app is ok but it doesn’t show a return percentage or a return amount, which is crucial to see how my investment is performing. Seems very simple to add.
Kelly Williams
Google Play
The app is incredibly slow and laggy. Needs biometric log in. Every time I log in I have to enter username and password, then at least two levels of image captcha verification.
Koray Okumus
Google Play

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