Nest Pensions
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 40%, report being unable to log in to the app, often due to issues with captcha verification or incorrect login credentials despite using the correct details. This problem is exacerbated by the app's failure to remember login information, forcing users to repeatedly enter their credentials.
2
Around 25% of users experience frequent app crashes or freezes, often encountering a blank white screen upon opening the app, which renders it unusable. This issue leads to frustration as users are unable to access their pension information reliably.
3
Approximately 20% of users express dissatisfaction with the app's limited functionality, noting the absence of key features such as investment performance tracking, contribution management, and biometric login options, which are standard in other financial apps.
4
About 15% of users report that the app is slow to load and navigate, with some stating that it takes longer to access their account through the app than through the website, leading to a poor user experience.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)