A significant number of users experience delays in obtaining biometric approval, which limits their ability to transfer larger amounts of money. Approximately 5% of users report frustration with this issue, as it affects their ability to manage finances efficiently.

I've been trying to get biometric approval for a week, but it's still not resolved, limiting my transfers.

Users frequently encounter problems with the cheque deposit feature, which often crashes or fails to work as expected. This issue affects around 3% of users, causing inconvenience and frustration when trying to deposit cheques via the app.

Every time I try to deposit a cheque, the app crashes, which is very frustrating.

Some users find it difficult to get effective support from customer service, particularly when dealing with complex issues. Approximately 4% of users express dissatisfaction with the support they receive, feeling that their problems remain unresolved.

It's hard to talk to someone who can actually help; the support doesn't solve my issues.

A portion of users report that the app is slow to load and sometimes crashes, affecting their overall experience. This issue impacts about 6% of users, who find it disruptive to their banking activities.

The app is slow and crashes often, making it hard to complete transactions.