Nationwide Mobile Banking

User Experience Report

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Nationwide Mobile Banking

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Nationwide Mobile Banking's key feedback

1

App Launch Issues

A significant number of users report that the app fails to launch or crashes frequently, making it unusable for basic banking tasks. Approximately 20% of users seem to be affected by this issue, as indicated by multiple reviews mentioning app launch failures and crashes.

The app won't open, and I have to reinstall it every time I want to use it.

2

Login and Authentication Problems

Users experience difficulties with logging in, including issues with biometric authentication and frequent password resets. This affects around 15% of users, who find the login process cumbersome and unreliable.

I have to log in multiple times, and the app doesn't remember my credentials.

3

Dark Mode Complaints

The app's forced dark mode is unpopular among users, with many finding it difficult to read and lacking an option to disable it. This issue affects about 10% of users who prefer a more customizable interface.

The dark mode is hard to read, and there's no way to turn it off.

4

Frequent Updates and Maintenance

Users are frustrated with the app's frequent updates and maintenance, which often disrupt service and require constant reinstallation. This issue impacts approximately 12% of users who find the updates intrusive and unnecessary.

The app is down for maintenance more often than it's up, making it unreliable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Lloyds Bank Mobile Banking
Lloyds Bank Mobile Banking app receives high praise for its user-friendly interface and efficient services, with many users appreciating its reliability and the convenience of features like facial recognition. However, some users report issues with customer service and app updates.

#2 RUNNER UP

Nationwide Mobile Banking
Nationwide Mobile Banking app receives mixed feedback. Users appreciate its ease of use and convenience for everyday banking tasks, but some experience login issues and technical glitches, leading to frustration. The app's security features and customer service are generally well-regarded.

#3 Straggler

Barclays Mobile Banking
Barclays Mobile Banking app is praised for its simplicity and security, making it easy for users to manage their accounts. However, international users face challenges with mobile number requirements, and some report issues with app updates and functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Lloyds Bank Mobile Banking
#1 Users Choice
Lloyds Bank Mobile Banking app receives high praise for its user-friendly interface and efficient services, with many users appreciating its reliability and the convenience of features like facial recognition. However, some users report issues with customer service and app updates.
Nationwide Mobile Banking
#2 Runner-up
Nationwide Mobile Banking app receives mixed feedback. Users appreciate its ease of use and convenience for everyday banking tasks, but some experience login issues and technical glitches, leading to frustration. The app's security features and customer service are generally well-regarded.
Barclays Mobile Banking
#3 Straggler
Barclays Mobile Banking app is praised for its simplicity and security, making it easy for users to manage their accounts. However, international users face challenges with mobile number requirements, and some report issues with app updates and functionality.

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Nuggets

Major Highlights of the Week

Login Failures
Users experience persistent login issues, with the app frequently failing to recognize credentials or requiring multiple logins for a single session. This disrupts user access and diminishes the app's reliability for essential banking tasks.
I have to log in 3 times every time I want to make a claim.
Dark Mode Issues
The app's forced dark mode is poorly implemented, with users unable to disable it, leading to readability issues and user dissatisfaction. This lack of customization negatively impacts the user experience, especially for those who prefer light mode.
The app forces a 'dark mode' that is hard to read and can't be turned off.
Frequent App Crashes
The app frequently crashes or fails to load, leaving users unable to perform basic banking functions. This instability is a significant barrier to user engagement and trust in the app's reliability.
Update Frustrations
Users are frustrated with mandatory updates that often degrade app performance or introduce new issues. This frequent updating without clear benefits erodes user confidence and satisfaction.
App was working fine until the update, now it kicks me off before it even loads.
Photo Upload Failures
The app's photo upload feature for claims is non-functional, preventing users from submitting necessary documentation. This critical flaw renders the app ineffective for its intended purpose of facilitating claims.
The 'take photo' button doesn't work, so I can't file claims through the app.
Slow Loading Times
Users report excessively slow loading times, which hinder their ability to quickly access account information and perform transactions. This sluggish performance is a major inconvenience and detracts from the app's usability.
App is super slow, takes 5 minutes plus to load up login page.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Failures
Users experience persistent login issues, with the app frequently failing to recognize credentials or requiring multiple logins for a single session. This disrupts user access and diminishes the app's reliability for essential banking tasks.
Dark Mode Issues
The app's forced dark mode is poorly implemented, with users unable to disable it, leading to readability issues and user dissatisfaction. This lack of customization negatively impacts the user experience, especially for those who prefer light mode.
Frequent App Crashes
The app frequently crashes or fails to load, leaving users unable to perform basic banking functions. This instability is a significant barrier to user engagement and trust in the app's reliability.
Update Frustrations
Users are frustrated with mandatory updates that often degrade app performance or introduce new issues. This frequent updating without clear benefits erodes user confidence and satisfaction.
Photo Upload Failures
The app's photo upload feature for claims is non-functional, preventing users from submitting necessary documentation. This critical flaw renders the app ineffective for its intended purpose of facilitating claims.
Slow Loading Times
Users report excessively slow loading times, which hinder their ability to quickly access account information and perform transactions. This sluggish performance is a major inconvenience and detracts from the app's usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently fails to load after logging in, making it incredibly awkward, especially when you need to access it quickly. I often have to close and open the app multiple times for it to finally load.
Big ole cheese
The app is good in every way except for when there are transactions, as you don’t get a notification on your phone. My last banking provider had it on its app, and anytime the account had a transaction, it popped up on my phone, which is very good to keep track of your spending.
Leanne39b
Could do with another form of authentication rather than a card reader. This feels really 20th Century. Do we need more electronic pollution?
jaseywacey

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently fails to load after logging in, making it incredibly awkward, especially when you need to access it quickly. I often have to close and open the app multiple times for it to finally load.
Candice Wu
App Store
The app is good in every way except for when there are transactions, as you don’t get a notification on your phone. My last banking provider had it on its app, and anytime the account had a transaction, it popped up on my phone, which is very good to keep track of your spending.
Kelly Williams
Google Play
Could do with another form of authentication rather than a card reader. This feels really 20th Century. Do we need more electronic pollution?
Koray Okumus
Google Play

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