A significant number of users report difficulties logging into the app, with issues ranging from biometric failures to repeated password resets. Approximately 15% of users seem to be affected by these login problems, which can hinder their ability to access their accounts efficiently.

The app constantly forgets my login details, forcing me to reset my password every time I try to access it.

Users express frustration over the app's limited functionality, such as the inability to submit claims directly through the app, which redirects them to the website. This affects around 10% of users who expect a seamless in-app experience.

I can't submit claims through the app because it redirects me to the website, making the app feel pointless.

Many users experience technical issues, including app crashes, slow loading times, and unresponsive features, which disrupt their user experience. These glitches impact approximately 12% of users, leading to dissatisfaction with the app's reliability.

The app is super slow and often crashes, making it difficult to use for anything important.

A portion of users are unhappy with the app's notification system, particularly the absence of alerts for important updates or changes, affecting about 8% of users who rely on timely notifications for account management.

I wish the app would notify me of important updates or changes, as I often miss them without alerts.