Namshi

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Namshi's key feedback

App Performance Issues

Many users report that the app is extremely slow, often freezing or crashing, making it difficult to complete purchases. Approximately 30% of users seem to be affected by these performance issues.

The app is very slow and often crashes, making it frustrating to shop.

Poor Customer Service

Numerous reviews highlight dissatisfaction with customer service, citing unhelpful responses and unresolved issues. This affects about 25% of users who have interacted with customer support.

Customer service is unresponsive and fails to resolve issues.

Delivery Delays

A significant number of users experience delays in delivery, with some orders taking weeks to arrive. This issue impacts around 20% of users based on the reviews.

My order was delayed for weeks without any updates.

Return and Refund Problems

Users frequently encounter problems with returns and refunds, including long wait times and unprocessed requests. Approximately 15% of users report these issues.

I requested a return, but it took weeks and I still haven't received my refund.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ASOS

ASOS receives high praise for its wide selection, easy returns, and fast shipping, making it a favorite among users. However, some users criticize the company for inconsistent pricing and poor customer service, particularly regarding refunds and returns.

#2 RUNNER UP

Namshi

Namshi is appreciated for its user-friendly app, fast delivery, and wide range of products, with many users expressing satisfaction with the shopping experience. However, some users report issues with customer service, high prices, and problems with order fulfillment and refunds.

#3 Straggler

Shein

Shein is popular for its affordable prices and trendy clothing, but it faces criticism for inconsistent delivery times and poor customer service. Many users express frustration with misleading pricing and difficulties in receiving refunds or resolving issues with orders.

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Nuggets

Major Highlights of the Week

App Performance Issues

The app is frequently slow, laggy, and unresponsive, causing frustration among users. This impacts the overall shopping experience and deters users from completing purchases.

The app is very slow it's annoying, I can't even see a product without pressing multiple times and waiting for it to load.

Customer Service Failures

There are numerous complaints about poor customer service, including unresolved issues, lack of follow-up, and unhelpful responses. This undermines customer trust and satisfaction.

Extremely disappointing experience, after several back-and-forth emails and calls with customer service, my issue is still unresolved.

Delivery Delays

Significant delays in delivery times are reported, with some orders taking weeks to arrive or being canceled without notice. This inconsistency in delivery undermines customer confidence.

I placed my order on 23 May and it was supposed to be delivered the next day, but I received it after a week.

Return Process Issues

The return and exchange process is cumbersome and often unresolved, with users waiting weeks for pickups or refunds. This inefficiency discourages repeat purchases.

I requested a return for items, and they never contacted me, it's been almost two months.

Product Authenticity Concerns

Customers express concerns about receiving counterfeit or used products, which damages the brand's reputation for quality. This issue raises questions about supplier reliability.

I ordered Nike shoes and received a fake product, it feels like they're making people fool.

High Data Consumption

The app consumes excessive mobile data, which is problematic for users with limited data plans. This technical issue needs addressing to improve user experience.

This app consumed my mobile data 5GB in a few hours, which is very unusual.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Performance Issues

The app is frequently slow, laggy, and unresponsive, causing frustration among users. This impacts the overall shopping experience and deters users from completing purchases.

Customer Service Failures

There are numerous complaints about poor customer service, including unresolved issues, lack of follow-up, and unhelpful responses. This undermines customer trust and satisfaction.

Delivery Delays

Significant delays in delivery times are reported, with some orders taking weeks to arrive or being canceled without notice. This inconsistency in delivery undermines customer confidence.

Return Process Issues

The return and exchange process is cumbersome and often unresolved, with users waiting weeks for pickups or refunds. This inefficiency discourages repeat purchases.

Product Authenticity Concerns

Customers express concerns about receiving counterfeit or used products, which damages the brand's reputation for quality. This issue raises questions about supplier reliability.

High Data Consumption

The app consumes excessive mobile data, which is problematic for users with limited data plans. This technical issue needs addressing to improve user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be smooth and enjoyable, but the recent update has made it slow and unresponsive. The search glitches multiple times, and the response time varies insanely. Please ensure all bugs are fixed before rolling out major updates.

Maverick77sa

I ordered items worth 600 riyals, but they claimed I didn't order, and my money was deducted. How does this work? Extremely frustrating experience.

mar554zarda

I made a return request for 5 items costing over 30KD, and it's been 45 days without any contact from a shipping agent. I've called internationally and sent numerous emails, but only received fake promises. It's clear there are issues with the shipping company, and they refuse to issue a refund.

Meme Zomor

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I ordered items worth 600 riyals, but they claimed I didn't order, and my money was deducted. How does this work? Extremely frustrating experience.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Namshi

Top Insights This Week

App Performance Issues

Poor Customer Service

Delivery Delays

Return and Refund Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts