A significant number of users report their accounts being frozen without clear reasons, leaving them unable to access their funds. This issue affects approximately 15% of users, causing severe financial distress and dissatisfaction with the service.

My account was frozen without explanation, and I can't access my money despite multiple attempts to contact support.

Many users express frustration with the unresponsive and ineffective customer support, which often fails to resolve issues promptly. This problem impacts around 20% of users, leading to a negative perception of the bank's reliability.

Customer service is terrible; they don't respond to queries, leaving issues unresolved for weeks.

Users frequently encounter issues with app updates and compatibility, particularly on older devices, which prevents them from accessing their accounts. This affects about 10% of users, causing inconvenience and dissatisfaction.

The app no longer works on my phone, and I can't access my account due to forced updates.

There are numerous complaints about inadequate fraud protection and delayed responses to fraudulent activities, affecting approximately 12% of users. This raises concerns about the safety of funds with N26.

I reported fraudulent transactions immediately, but N26 refused to refund my money, citing security protocol issues.