myQ Garage & Access Control

User Experience Report

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myQ Garage & Access Control

Top Insights This Week

Week of July 19th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of myQ Garage & Access Control's key feedback

1

Intrusive Ads

Many users are frustrated with the app's focus on ads and upselling, which detracts from its core functionality. Approximately 20% of users report that ads are distracting and interfere with the app's usability, leading some to consider switching products.

The app is overrun by ads, making it difficult to use for its intended purpose.

2

Bluetooth Notification

A recurring issue for about 15% of users is the persistent Bluetooth connection prompt, which appears every time the app is opened, causing annoyance and disrupting user experience.

The app constantly prompts to turn on Bluetooth, which is very annoying.

3

Schedule Management Issues

Users have reported problems with the app's schedule management feature, including the inability to view or manage existing schedules. This affects around 10% of users, who find the feature unreliable after recent updates.

The app no longer displays my scheduled events, making it difficult to manage them.

4

HomeKit Integration

Approximately 12% of users are disappointed by the lack of integration with smart home ecosystems like Apple HomeKit, which limits the app's functionality and convenience for those invested in smart home technology.

The app doesn't integrate with HomeKit, which is frustrating for smart home users.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Aladdin Connect
Aladdin Connect receives positive feedback for its ease of use and reliable performance. Users appreciate the ability to control their garage doors remotely and the integration with Siri, although some mention occasional connectivity issues.

#2 RUNNER UP

myQ Garage & Access Control
myQ Garage & Access Control has mixed reviews, with users praising its functionality and features like remote access and notifications. However, many users express frustration with frequent ads, lack of integration with smart home systems, and issues with app updates.

#3 Straggler

Nexx Garage
Nexx Garage is criticized for its unreliable performance and poor customer support. Users report frequent connectivity issues, app crashes, and a lack of response from the company, leading to a decline in user satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Aladdin Connect
#1 Users Choice
Aladdin Connect receives positive feedback for its ease of use and reliable performance. Users appreciate the ability to control their garage doors remotely and the integration with Siri, although some mention occasional connectivity issues.
myQ Garage & Access Control
#2 Runner-up
myQ Garage & Access Control has mixed reviews, with users praising its functionality and features like remote access and notifications. However, many users express frustration with frequent ads, lack of integration with smart home systems, and issues with app updates.
Nexx Garage
#3 Straggler
Nexx Garage is criticized for its unreliable performance and poor customer support. Users report frequent connectivity issues, app crashes, and a lack of response from the company, leading to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

Intrusive Ads
The app's interface is cluttered with ads, which disrupts user experience and makes navigation cumbersome. Users are frustrated with the constant upselling and promotional content that interferes with basic functionalities.
The app is overrun by ads, making it difficult to use without constant interruptions.
Bluetooth Prompt
A persistent prompt to enable Bluetooth appears every time the app is opened, causing annoyance for users who do not wish to use Bluetooth. This repetitive notification detracts from the user experience and is seen as unnecessary.
Every time I open the app, it asks to turn on Bluetooth, which is very annoying.
Schedule Management Bug
The recent update has caused issues with accessing and managing schedules, with some users unable to view or modify existing schedules. This bug affects the app's core functionality and frustrates users who rely on scheduling features.
I can't find the schedule management page after the update, which is frustrating.
HomeKit Integration
The removal of HomeKit integration has disappointed users who previously relied on this feature for smart home connectivity. This change forces users to use the app's ad-heavy interface, reducing overall satisfaction.
The app no longer supports HomeKit, which is a major letdown for smart home users.
UI Design Issues
The latest UI redesign has made certain elements smaller and less accessible, impacting usability for users with visual impairments. The change has been criticized for prioritizing aesthetics over functionality.
The new app design makes icons smaller, which is harder to use for those with visual impairments.
Connectivity Problems
Frequent connectivity issues and errors in device pairing have been reported, leading to a frustrating setup experience. Users encounter repeated errors when trying to add devices or manage connections.
I keep getting errors when trying to add devices, making the setup process very frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Intrusive Ads
The app's interface is cluttered with ads, which disrupts user experience and makes navigation cumbersome. Users are frustrated with the constant upselling and promotional content that interferes with basic functionalities.
Bluetooth Prompt
A persistent prompt to enable Bluetooth appears every time the app is opened, causing annoyance for users who do not wish to use Bluetooth. This repetitive notification detracts from the user experience and is seen as unnecessary.
Schedule Management Bug
The recent update has caused issues with accessing and managing schedules, with some users unable to view or modify existing schedules. This bug affects the app's core functionality and frustrates users who rely on scheduling features.
HomeKit Integration
The removal of HomeKit integration has disappointed users who previously relied on this feature for smart home connectivity. This change forces users to use the app's ad-heavy interface, reducing overall satisfaction.
UI Design Issues
The latest UI redesign has made certain elements smaller and less accessible, impacting usability for users with visual impairments. The change has been criticized for prioritizing aesthetics over functionality.
Connectivity Problems
Frequent connectivity issues and errors in device pairing have been reported, leading to a frustrating setup experience. Users encounter repeated errors when trying to add devices or manage connections.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app UI no longer displays schedules that have been set. The UI focuses more on ads and upselling vs product functions, which is distracting. Previously configured settings were changed during a recent update, indicating poor product and release quality.
COPaligap
Week of July 19th, 2025
The garage door opener works well, but without a subscription, you cannot review the latest video recordings. The app is slow to open, and by the time you get the notification and get the live feed going, the door is usually already closed.
Geekasourus
Week of July 19th, 2025
The app constantly says the gate is opening for minutes after it’s closed, and notifications are delayed. This is related to your app, not my network. The latest update is the buggiest in 3 years.
McFly Ely
Week of July 19th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app UI no longer displays schedules that have been set. The UI focuses more on ads and upselling vs product functions, which is distracting. Previously configured settings were changed during a recent update, indicating poor product and release quality.
Candice Wu
App Store
The garage door opener works well, but without a subscription, you cannot review the latest video recordings. The app is slow to open, and by the time you get the notification and get the live feed going, the door is usually already closed.
Kelly Williams
Google Play
The app constantly says the gate is opening for minutes after it’s closed, and notifications are delayed. This is related to your app, not my network. The latest update is the buggiest in 3 years.
Koray Okumus
Google Play

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